Current Receiving Time15712

Originally Posted by dielinfinite
Quote:

Originally Posted by cbusch1
Hi is there any rhyme or reason to CBCS input orders? I sent an order in early July (reholder) and it was opened and put in system the next day. I sent an order for grading/pressing late July and my order status still says "submitted."

My understanding is that CBCS uses two systems that are meant to run in parallel; and internal system and a client-facing system.

All orders should be added to the internal system shortly after they are received. This is why CBCS has stated that despite them not showing up on the client-side, orders are still expected within the turnaround time beginning when they were received.

Unfortunately what we have seen is a major breakdown in updating the client-side system, which leaves orders showing as “Submitted” often for months after the order is received.

As to why some orders get updated and others not is a bit of a mystery.

Originally Posted by BPaxson002
Greetings all!

While I understand the situation in dealing with wait times for our submissions, I was wondering if anyone knew the current (9/10/21) wait times for CBCS to receiving submissions into the line.

I know things are slow and knew that when I sent my books in, but I do not see a listing for how long it takes to get started in the system.

Please forgive the newbie question, but this is my first CBCS submission and have no experience on how their system works.

Thanks!