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Collector glow private msg quote post Address this user
My 2 day modern order that was delivered yesterday was just marked as received and I have already been charged for the order today.
Post 176 IP   flag post
Have I told you about the time I dropped off 3,000 comics at SDCC? Scifinator private msg quote post Address this user
Quote:
Originally Posted by Supertom
Part of my submission was 2 day modern. The rest was regular modern. It’s been 5 weeks and none of them have even been marked as received.


@Supertom - See @Jdiviney96 comment -Quote:
Originally Posted by Jdiviney96
if you sent the books on the same invoice then you will not get them back until the regular Modern has been graded. So in about 20 weeks.
Post 177 IP   flag post
Collector Weaponx606 private msg quote post Address this user
Well, all the books I sent to CGC received on 4/10 have been graded and shipped. The moderns came in about 8 weeks ago, economy shipped yesterday. AND 10 books CGC received on 6/10 have just shipped. My 3 VSP moderns I sent to CBCS received on 4/17 are still marked “grading”.
Post 178 IP   flag post
Collector Lonestar private msg quote post Address this user
Quote:
Originally Posted by flanders
@Lonestar my submission that was delivered on July 6th was marked as received on August 16th and I received a notification email. So it took 6 weeks and I'm assuming it will take at least that long if not more, for anything submitted from August or later.

Finally received my notification e-mail today. 8 weeks after they were delivered to CBCS. They must really be behind.
Post 179 IP   flag post
Collector Lowlylawyer private msg quote post Address this user
Eight months, eleven days since receipt for me (and counting)
Post 180 IP   flag post


COLLECTOR dielinfinite private msg quote post Address this user
Quote:
Originally Posted by Lonestar
Quote:
Originally Posted by flanders
@Lonestar my submission that was delivered on July 6th was marked as received on August 16th and I received a notification email. So it took 6 weeks and I'm assuming it will take at least that long if not more, for anything submitted from August or later.

Finally received my notification e-mail today. 8 weeks after they were delivered to CBCS. They must really be behind.


I’m at 18 weeks for my order delivered May 20th
Post 181 IP   flag post
If the viagra is working you should be well over a 9.8. xkonk private msg quote post Address this user
I'm at 9 weeks post-grading for my order from January. Been in labels that whole time.
Post 182 IP   flag post
Collector Jeremysitb private msg quote post Address this user
23 days that I received an email saying “your submission is ready to be shipped”.

But the book has not been shipped yet… almost a month that I wait CBCS to put my book in a box and to send it back to me…

Of course, CBCS just does not answer to me…

Don’t know what to do anymore…
Post 183 IP   flag post
I'd like to say I still turned out alright, but that would be a lie. flanders private msg quote post Address this user
How concerned should I be that my invoice states "personal check" when I selected a credit card that's saved to my account as the payment method? The invoice and my dashboard previously listed the last 4 digits of my credit card, which had to be cancelled and replaced. I contacted customer service to provide the new card info and updated my account settings with the new payment method as well. Customer service acknowledged my message, but for some reason the invoice didn't update with the new card # and instead lists personal check.

My order won't be sent to billing until mid November or later, but I want to make sure I don't run into any problems down the road.
Post 184 IP   flag post
Collector Nearmint67 private msg quote post Address this user
Quote:
Originally Posted by Petroman
Quote:
Originally Posted by Nearmint67
My customers would laugh at a 22 week waiting time.

Agreed, not many businesses would get away with this. And the really scary thing that many don't consider is whether or not these companies are actually insured for the insanely large and valuable backlog of books that are sitting in their warehouses. Based on current prices of graded books and the huge backlogs, each company is sitting on tens or more likely hundreds of millions of $$$ worth of books (mags, cards, etc.) that have been entrusted to them by their clients for grading. If a flood or fire were to wipe out a warehouse I'd guess that the company would never be able to pay out and would likely just file for bankruptcy. To me, this is probably the most compelling reason to *not* submit any more books to either grading company until they can guarantee a timely turn around time. I know I always sweat it a bit when my valuable books are in transit to/from CGC, now there is the added stress of an extra long stay at their facility for grading.

I hope your pad is very well padded indeed as you ponder the risk involved in sending your books into the abyss.


Hey crazy guy, no need to sweat the safety of the books bud. We pay for insurance every time we submit books. I always insure my books at 200.00 for the cheap (new) books when submitting.
And I always add insurance with signature verification when shipping them to CBCS (never use CGC anymore). So relax, take 2 chill pills (medication time...medication time...) is there an echo in my pad????
Post 185 IP   flag post
Collector Nearmint67 private msg quote post Address this user
Quote:
Originally Posted by BPaxson002
Quote:
Originally Posted by Nearmint67
Quote:
Originally Posted by Supertom
@EbayMafia @flanders A simple way to alleviate this is to stop taking submissions once they hit a certain capacity, say 1,000 book, and set up a que system. Submit your books online like you normally would, and once CBCS is caught up, they send you a notification to ship your books. That way even if it's a 7 month wait, 5 of those months the books will still be in your possession. It benefits everyone involved. We don't have to wait around guessing what stage our books are in and blowup their forum with negativity, and CBCS doesn't have to store, sort through, and insure a mountain of boxes. I'd guess air conditioned warehouse space isn't cheap in Texas.

I also personally think the whole fast track system was a bad idea from the start. All books should be graded in the order they're received. If the problem they're having is throughput then why waste time sorting through who paid a little more. It's costing them time, space, and customer loyalty to sit on all these books rather than just moving through orders in a timely and efficient manner. I'm sure their employees are overworked and frustrated too. It just seems like a frustrating business model for all involved. Imagine if a restaurant took an infinite number of reservations and just told you to show up and wait. Then someone shows up and gets a table in 10 mins. You ask why and they tell you, "Oh they paid an extra $10 for their cheesy fries."

A fantastic fantasy idea you have. Or they could increase their staff like other companies do when the work load increases. I have been self employed over 30 years, when I have more work than I can handle, I hired more workers or turned down the work. My customers would laugh at a 22 + week waiting time.
But I digress, I just keep sending my books in. It gives me more room in my padded pad. hahahehehoho...


Simply doing a warm body hire is not always the best solution. Hiring, even in the best of times, is difficult if you are not hiring the right people, for the right positions and then provide the correct training.

I worked for 15 years in production much like what CBCS/CGC is going through. We had much the same problem with bottle necks of the workflow, until until I did a systemic change on how the mail was sorted. I would love to know how the processing here works, but I suspect that would fall under "trade secrets".


Warm bodies and training are far better than no bodies and 6 month turn around times
Post 186 IP   flag post
Collector Nearmint67 private msg quote post Address this user
Quote:
Originally Posted by Petroman
Quote:
Originally Posted by Supertom
I don’t think hiring more graders would really address the core of the issue. I actually like that they only have 15 or so graders. The grading process is probably the least time consuming step in the whole process. This is evident by how long submission sit before they’re even marked as “received”, or how long they’re stuck in the “shipping” stage. I know I’m playing armchair business guy here but it seems like a logical path forward.

To scale a business it would seem you need more of pretty much everything. More box receivers, more graders, more encapsulaters, more shippers, more warehouse space, more insurance, maybe even more locations. I doubt we will ever get much visibility into their actual operations (or that of CGC), but persistent, massive backlogs and delays in opening submissions would indicate that there is something lacking with their current process. Sure, maybe this is just a spike that will abate at some point, but the fact that both of the major grading companies seem to be experiencing the same phenomenon could indicate that this is more than just a fluke.


Like Mr. Smith in the Matrix...More...Me.Me.Me.Me.Me.......
Post 187 IP   flag post
Collector Nearmint67 private msg quote post Address this user
I really doubt that CBCS is going to be able to earn your long-term business by giving you grades that are higher than CGC. Of all the reasons I've heard for using CBCS, looser grading has never been one of them.

Right on..Right on...Right on....
Post 188 IP   flag post
Collector Nearmint67 private msg quote post Address this user
Quote:
Originally Posted by felnora
Well... I see we're at Turnaround 6.0 now...
Ah, back in my day we were at a mere 5.0, when I recounted my tales of waiting woe...

So just thought I'd drop my stuff here for those looking for timeframes:

0) Order Complete 4/25 - Shipped 4/26
1) USPS shows delivered to individual on 4/29
2) CBCS updated status to 'Processing' from 'Submitted' on 5/17
3) As of 9/23 Still in 'Processing'

I too share the thoughts of others in this thread I've seen, that I'll probably fast pass, speed wooblet, or high tail it widget on the grading services in the future. They are all for my PC, but like... I'm about to hit the 5 month mark in a week.

I had no pressing or anything, so I've crossed the currently listed "Turnaround Time" of 17 weeks for my all modern submission. Which is why I've come back to the forums, to see if others getting close to turnaround are getting books shipped back. I feel my time is soon.


April 17th submitted 30 moderns...Still waiting....
Man, my beard is getting long and grey ovahere....
Post 189 IP   flag post
Have I told you about the time I dropped off 3,000 comics at SDCC? Scifinator private msg quote post Address this user
@flanders - I think you should be fine since your balance reflects they owe you $123.
Post 190 IP   flag post
Collector Nearmint67 private msg quote post Address this user
Quote:
Originally Posted by Cerebus3000
Quote:
Originally Posted by Petroman
Quote:
Originally Posted by xtraplayer
And lol about getting a higher grade from CBCS than CGC for same book. Maybe try PSX ??

I don't get it. If you're implying that CBCS gives lower grades then why the heck would anyone want to use them? Heck, CBCS books already sell at a discount to CGC books at the same grade, if they grade out lower this discount will go from 10% to 90%.


I think the implication was that shopping around for the highest grade, instead of the most accurate grade, should not be the motivation of those purchasing grading services.


Bodda Boom, Bodda Bing... Right on the nose ovadare.....
Post 191 IP   flag post
Collector Petroman private msg quote post Address this user
Quote:
Originally Posted by Nearmint67
Quote:
Originally Posted by Petroman
Quote:
Originally Posted by Nearmint67
My customers would laugh at a 22 week waiting time.

Agreed, not many businesses would get away with this. And the really scary thing that many don't consider is whether or not these companies are actually insured for the insanely large and valuable backlog of books that are sitting in their warehouses. Based on current prices of graded books and the huge backlogs, each company is sitting on tens or more likely hundreds of millions of $$$ worth of books (mags, cards, etc.) that have been entrusted to them by their clients for grading. If a flood or fire were to wipe out a warehouse I'd guess that the company would never be able to pay out and would likely just file for bankruptcy. To me, this is probably the most compelling reason to *not* submit any more books to either grading company until they can guarantee a timely turn around time. I know I always sweat it a bit when my valuable books are in transit to/from CGC, now there is the added stress of an extra long stay at their facility for grading.

I hope your pad is very well padded indeed as you ponder the risk involved in sending your books into the abyss.


Hey crazy guy, no need to sweat the safety of the books bud. We pay for insurance every time we submit books. I always insure my books at 200.00 for the cheap (new) books when submitting.
And I always add insurance with signature verification when shipping them to CBCS (never use CGC anymore). So relax, take 2 chill pills (medication time...medication time...) is there an echo in my pad????

You do realize that ahipping insurance expires when the package is delivered, right? Any insurance after that would be the responsibility of CBCS. And you're calling me crazy?
Post 192 IP   flag post
Maybe they just like me better. Nah, that's not it. BPaxson002 private msg quote post Address this user
Quote:
Originally Posted by Nearmint67
Quote:
Originally Posted by BPaxson002
Quote:
Originally Posted by Nearmint67
Quote:
Originally Posted by Supertom
@EbayMafia @flanders A simple way to alleviate this is to stop taking submissions once they hit a certain capacity, say 1,000 book, and set up a que system. Submit your books online like you normally would, and once CBCS is caught up, they send you a notification to ship your books. That way even if it's a 7 month wait, 5 of those months the books will still be in your possession. It benefits everyone involved. We don't have to wait around guessing what stage our books are in and blowup their forum with negativity, and CBCS doesn't have to store, sort through, and insure a mountain of boxes. I'd guess air conditioned warehouse space isn't cheap in Texas.

I also personally think the whole fast track system was a bad idea from the start. All books should be graded in the order they're received. If the problem they're having is throughput then why waste time sorting through who paid a little more. It's costing them time, space, and customer loyalty to sit on all these books rather than just moving through orders in a timely and efficient manner. I'm sure their employees are overworked and frustrated too. It just seems like a frustrating business model for all involved. Imagine if a restaurant took an infinite number of reservations and just told you to show up and wait. Then someone shows up and gets a table in 10 mins. You ask why and they tell you, "Oh they paid an extra $10 for their cheesy fries."

A fantastic fantasy idea you have. Or they could increase their staff like other companies do when the work load increases. I have been self employed over 30 years, when I have more work than I can handle, I hired more workers or turned down the work. My customers would laugh at a 22 + week waiting time.
But I digress, I just keep sending my books in. It gives me more room in my padded pad. hahahehehoho...


Simply doing a warm body hire is not always the best solution. Hiring, even in the best of times, is difficult if you are not hiring the right people, for the right positions and then provide the correct training.

I worked for 15 years in production much like what CBCS/CGC is going through. We had much the same problem with bottle necks of the workflow, until until I did a systemic change on how the mail was sorted. I would love to know how the processing here works, but I suspect that would fall under "trade secrets".


Warm bodies and training are far better than no bodies and 6 month turn around times


Not always. Improperly checked hires can lead to a slow down in production due to inadequate skill sets. This leads to older employees having to fix problems with slow things down more and lowers moral.
Post 193 IP   flag post
I'd like to say I still turned out alright, but that would be a lie. flanders private msg quote post Address this user
Quote:
Originally Posted by Scifinator
@flanders - I think you should be fine since your balance reflects they owe you $123.


That's only because all 80 comics I submitted are 9.8 grade screens. I expect at least 60 of them to pass so after the 10% discount and my membership discount I'll still owe over $850.
Post 194 IP   flag post
Collector Nearmint67 private msg quote post Address this user
Quote:
Originally Posted by Petroman
Quote:
Originally Posted by Nearmint67
Quote:
Originally Posted by Petroman
Quote:
Originally Posted by Nearmint67
My customers would laugh at a 22 week waiting time.

Agreed, not many businesses would get away with this. And the really scary thing that many don't consider is whether or not these companies are actually insured for the insanely large and valuable backlog of books that are sitting in their warehouses. Based on current prices of graded books and the huge backlogs, each company is sitting on tens or more likely hundreds of millions of $$$ worth of books (mags, cards, etc.) that have been entrusted to them by their clients for grading. If a flood or fire were to wipe out a warehouse I'd guess that the company would never be able to pay out and would likely just file for bankruptcy. To me, this is probably the most compelling reason to *not* submit any more books to either grading company until they can guarantee a timely turn around time. I know I always sweat it a bit when my valuable books are in transit to/from CGC, now there is the added stress of an extra long stay at their facility for grading.

I hope your pad is very well padded indeed as you ponder the risk involved in sending your books into the abyss.


Hey crazy guy, no need to sweat the safety of the books bud. We pay for insurance every time we submit books. I always insure my books at 200.00 for the cheap (new) books when submitting.
And I always add insurance with signature verification when shipping them to CBCS (never use CGC anymore). So relax, take 2 chill pills (medication time...medication time...) is there an echo in my pad????

You do realize that ahipping insurance expires when the package is delivered, right? Any insurance after that would be the responsibility of CBCS. And you're calling me crazy?


Of course, to clarify, I pay insurance to USPS for the trip to CBCS and when filling out my submission form, they ask your the books value, I choose the max of 200.00. That is how much CBCS insures that book for while in their possession. So if my 4.00 book get destroyed, it's insured for 200.00.

They only grey area is the return shipping. The options only show the amount you would pay to have them returned and by which carrier. The return shipping does not show the amount the books are insured for.
Perhaps that 200.00 we choose during submission, carries through to return shipping???
My crystal ball is a bit cloudy on that one. Can you shed some clarity on the insurance for return shipping???
Post 195 IP   flag post
Collector Nearmint67 private msg quote post Address this user
Quote:
Originally Posted by BPaxson002
Quote:
Originally Posted by Nearmint67
Quote:
Originally Posted by BPaxson002
Quote:
Originally Posted by Nearmint67
Quote:
Originally Posted by Supertom
@EbayMafia @flanders A simple way to alleviate this is to stop taking submissions once they hit a certain capacity, say 1,000 book, and set up a que system. Submit your books online like you normally would, and once CBCS is caught up, they send you a notification to ship your books. That way even if it's a 7 month wait, 5 of those months the books will still be in your possession. It benefits everyone involved. We don't have to wait around guessing what stage our books are in and blowup their forum with negativity, and CBCS doesn't have to store, sort through, and insure a mountain of boxes. I'd guess air conditioned warehouse space isn't cheap in Texas.

I also personally think the whole fast track system was a bad idea from the start. All books should be graded in the order they're received. If the problem they're having is throughput then why waste time sorting through who paid a little more. It's costing them time, space, and customer loyalty to sit on all these books rather than just moving through orders in a timely and efficient manner. I'm sure their employees are overworked and frustrated too. It just seems like a frustrating business model for all involved. Imagine if a restaurant took an infinite number of reservations and just told you to show up and wait. Then someone shows up and gets a table in 10 mins. You ask why and they tell you, "Oh they paid an extra $10 for their cheesy fries."

A fantastic fantasy idea you have. Or they could increase their staff like other companies do when the work load increases. I have been self employed over 30 years, when I have more work than I can handle, I hired more workers or turned down the work. My customers would laugh at a 22 + week waiting time.
But I digress, I just keep sending my books in. It gives me more room in my padded pad. hahahehehoho...


Simply doing a warm body hire is not always the best solution. Hiring, even in the best of times, is difficult if you are not hiring the right people, for the right positions and then provide the correct training.

I worked for 15 years in production much like what CBCS/CGC is going through. We had much the same problem with bottle necks of the workflow, until until I did a systemic change on how the mail was sorted. I would love to know how the processing here works, but I suspect that would fall under "trade secrets".


Warm bodies and training are far better than no bodies and 6 month turn around times


Not always. Improperly checked hires can lead to a slow down in production due to inadequate skill sets. This leads to older employees having to fix problems with slow things down more and lowers moral.


Someone eventually has to train the next generation of graders, encapsulators, pressers etc...
Otherwise, the process dies when the current generation retires...
So let's get the newbies in there, gettem trained so they can be productive in easing this quagmire...
Post 196 IP   flag post
Maybe they just like me better. Nah, that's not it. BPaxson002 private msg quote post Address this user
@Nearmint67

Training takes time, training warm body hires more so. Part of the onboarding process is seeing who belongs where. I find it sorta amusing there seems to be two levels of positions at CBCS: Production Associate and Operations Associate. Does that mean graders and everyone else? How do you train for "everything else"?
Post 197 IP   flag post
Have I told you about the time I dropped off 3,000 comics at SDCC? Scifinator private msg quote post Address this user
Quote:
Originally Posted by flanders
Quote:
Originally Posted by Scifinator
@flanders - I think you should be fine since your balance reflects they owe you $123.


That's only because all 80 comics I submitted are 9.8 grade screens. I expect at least 60 of them to pass so after the 10% discount and my membership discount I'll still owe over $850.
@flanders - nice!
Post 198 IP   flag post
Collector Nearmint67 private msg quote post Address this user
Quote:
Originally Posted by BPaxson002
@Nearmint67

Training takes time, training warm body hires more so. Part of the onboarding process is seeing who belongs where. I find it sorta amusing there seems to be two levels of positions at CBCS: Production Associate and Operations Associate. Does that mean graders and everyone else? How do you train for "everything else"?


What's more amusing is the 14.50 per hour pay rate.
That might be ok for someone updating dashboards, or printing labels or moving boxes from one place to another. But that's not enough to handle the books. I, like many others, send some books in that are valued at several hundred to even a couple thousand dollars. The guy or gal doing the intake, the person pre-screen grading, the graders and the encapsulators all need to be paid 25.00 to 35.00 an hour minimum.
Wouldn't you agree? Gotta pay these folks to handle our gems right?
Post 199 IP   flag post
Maybe they just like me better. Nah, that's not it. BPaxson002 private msg quote post Address this user
Quote:
Originally Posted by Nearmint67
Quote:
Originally Posted by BPaxson002
@Nearmint67

Training takes time, training warm body hires more so. Part of the onboarding process is seeing who belongs where. I find it sorta amusing there seems to be two levels of positions at CBCS: Production Associate and Operations Associate. Does that mean graders and everyone else? How do you train for "everything else"?


What's more amusing is the 14.50 per hour pay rate.
That might be ok for someone updating dashboards, or printing labels or moving boxes from one place to another. But that's not enough to handle the books. I, like many others, send some books in that are valued at several hundred to even a couple thousand dollars. The guy or gal doing the intake, the person pre-screen grading, the graders and the encapsulators all need to be paid 25.00 to 35.00 an hour minimum.
Wouldn't you agree? Gotta pay these folks to handle our gems right?


LOL

I worked for a company that did 3rd party work for various charities. We took in donations these guys, ran the data and deposited the funds in the bank. We used to give $250K or better in cash and up to a Million in checks to guys earning 10 bucks an hour to deposit. $14.50 for line work in production is really good.
Post 200 IP   flag post
Masculinity takes a holiday. EbayMafia private msg quote post Address this user
I think the fact that any job pays less than a mazillion dollars per year is just a sign of our inhumanity. Everyone knows that businesses make a gazillion dollars per year and not being willing to give an employee at least a mazillion is just greed.
Post 201 IP   flag post
Collector Nearmint67 private msg quote post Address this user
Quote:
Originally Posted by BPaxson002
$14.50 for line work in production is really good.


I don't want anyone who only makes that low of a salary handling my bronze age gems. I would rather pay more for my submissions to have seasoned experienced people handling the books. Too many books are getting damaged from some posts I have read in here. Those books are being handled by low wage earning people.
I have handled literally 10's of thousands of books. I have damaged less than 10 of them. The arch nemesis "tape" got me 3 times. Dropped a couple and dinged a couple more. And I have 30 years experience handling comics.
Imagine a newbie who has only held less than a hundred books??? NO, I say NO! lol...
Pay people who know what they are doing and train the newbies with cheap books only.

Still want to know about the return shipping insurance. Anyone know what is covered when we choose Fed Ex? 30 books costs 72.00 to get them returned after grading. How much insurance is with that???
Post 202 IP   flag post
Maybe they just like me better. Nah, that's not it. BPaxson002 private msg quote post Address this user
@Nearmint67

You still leave the tape on the flap when you extract a book from a bag? How odd.

Any plant has accidents, be it with product or personnel. Simply a way of life, no matter how much training or pay level of people. There is no way around it.

To eliminate to the level you are expecting would mean only hiring people with Archival degrees. Those folks are going to work for the Smithsonian or other museums. They aren't going to be bothered carting your books to and fro.
Post 203 IP   flag post
Collector Petroman private msg quote post Address this user
Quote:
Originally Posted by Nearmint67

Of course, to clarify, I pay insurance to USPS for the trip to CBCS and when filling out my submission form, they ask your the books value, I choose the max of 200.00. That is how much CBCS insures that book for while in their possession. So if my 4.00 book get destroyed, it's insured for 200.00.

They only grey area is the return shipping. The options only show the amount you would pay to have them returned and by which carrier. The return shipping does not show the amount the books are insured for.
Perhaps that 200.00 we choose during submission, carries through to return shipping???
My crystal ball is a bit cloudy on that one. Can you shed some clarity on the insurance for return shipping???

I believe the way it works is that whatever value you put down for the book is what they will insure it for on the return shipping. This is how it works at CGC anyway. There is pretty much no chance that the value you specify is what they insure it for while in their possession as they would need to adjust grading prices based on the amount, e.g. a $10,000 book would cost them far more to insure than a $100 book. Both companies no doubt carry some amount of hazard insurance but do they carry enough considering the massively increased amount of books under their possession? Hopefully we never need to find out.
Post 204 IP   flag post
Collector Bobashek private msg quote post Address this user
HI, any chance I can get an update on order 21-22609D3?
Post 205 IP   flag post
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