Turnaround 6.015610
 I'd like to say I still turned out alright, but that would be a lie.
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flanders private msg quote post Address this user | |
| I checked my invoice today and the order that was delivered to CBCS on July 6th is now in labels! I was expecting to wait until February to have them completed and I know the labels stage can take time, but I'm happy with the progress and I'm looking forward to seeing the grades and hopefully a bill for over $1000 which will mean a good amount of my books passed the grade screen. Quote: Originally Posted by CatCovers Hopefully my labels journey is less than a month, maybe they're starting to get on top of things. Still not sure why it says pay by "personal check" when I selected credit card, but I'm sure that'll be cleared up.  I'm weird about sending an additional order in while another is processing, but I'll be getting another submission ready soon. |
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| Post 951 • IP flag post | ||
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JustinMabooty private msg quote post Address this user | |
Quote:Originally Posted by etapi65 They couldn't predict it but their main competitor was able to keep their TATs accurate. When said competitor significantly increased their TAT, I decided to try CBCS. It's now 7-8 weeks past the original TAT and still in "labels". If I subbed to their competitor, I would have them back by now. If they can't stop new submissions, then they need to alter the TAT for all incoming books, not just continually extend the TAT of books that have been sitting with them already. Your take that they should be disenfranchising one group of customers over another is insane IMO and generally wouldn't be considered a great business strategy. Not only did they not pause subs until they're caught up, which you think isn't possible despite PSA figuring out how to do this, they added a "WHY CBCS" tab on their homepage with a list of reasons why people should be subbing to CBCS NOW. Not in the future once they're caught up but right now. Does this make sense to you? They're apologizing here in this thread for the delays, stating they're hiring more people (which means they don't have enough right?) while actively trying to get more business. Perception matters IMO. Don't apologize to me because you're way behind, need more employees, can't keep up and expect me to be sympathetic in regards to the delays while actively trying to drum up more business. Look at it from your customers' perspectives. |
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| Post 952 • IP flag post | ||
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I'd like to say I still turned out alright, but that would be a lie.
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flanders private msg quote post Address this user | |
Quote:Originally Posted by zacheis You should just wait it out. 9 months to a year isn't unreasonable anymore for pressing and grading. CGC is the same turnaround and trading cards take even longer. You need to adjust your expectations for what is now the new industry norm until they're able to hire and retain more employees to handle the increased volume. This isn't something that happens overnight. What's the alternative? You get them back and send to CGC to wait another six months and pay more money for shipping and grading? This doesn't sound very reasonable. |
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| Post 953 • IP flag post | ||
 Collector
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Lonestar private msg quote post Address this user | |
Quote:Originally Posted by flandersAwesome news. I'm hopeful my submission from late July is not too far out. |
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| Post 954 • IP flag post | ||
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Collector
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JustinMabooty private msg quote post Address this user | |
| They received mine on 6/8 and they're in labels. Just grading, no pressing. Any idea how long "labels" is supposed to take? | ||
| Post 955 • IP flag post | ||
 Collector
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jef private msg quote post Address this user | |
Quote:Originally Posted by sborock I sent 10 books in for grading, and some for pressing. If I had sent 300 books in, yeah, I can see how it would take awhile. |
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| Post 956 • IP flag post | ||
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I'd like to say I still turned out alright, but that would be a lie.
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flanders private msg quote post Address this user | |
Quote:Originally Posted by jef You must be used to CGC where they refuse to combine shipping on different tiers/pressing orders which substantially increases costs to consumers. CBCS won't split your orders and ship separately unless you create separate invoices and ask them to do so. The amount of comics you submit doesn't affect where you are in the queue. I'm actually impressed you got a response from the company president and are still whining. |
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| Post 957 • IP flag post | ||
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Supertom private msg quote post Address this user | |
Quote:Originally Posted by flanders @jef yeah dude. Stop being so ungrateful. It’s like if you find a hair in your mashed potatoes but the manager comes out and apologizes, you better start eating around it and be happy you have mashed potatoes at all. I’ve learned that sadly you’re only going to get two types of feedback on this forum. The vast majority of the posts will be people expressing their similar frustrations and confusion, while a small subset of people with 10k plus posts vehemently defending the status quo and telling you that it’s your fault for not setting your expectations lower than what’s advertised on the website, it’s your fault for not understanding the current market, and there’s no way, no how, not a damn thing anyone can do about it. Any suggestions against the status quo will be deemed stupid, impossible and/or bad for future business despite other grading companies doing similar things. Unless you, yourself own a grading company you’re not allowed to criticize or offer suggestions for improvement. You are not a customer here paying hundreds of dollars for a service, you’re merely an servant to the comic gods and just be thankful your paper treasures can one day be blessed by their gracious touch. @flanders Is right about one thing. Your order isn’t slowed because you submitted 300 books, it’s because a bunch of speculation junkies submitted 300 books before you (or after and fast passed ahead of you). But just think about how good that will be for CBCS when all those slabs hit the market! So really you should be thanking them and eating your dang mashed potatoes. |
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| Post 958 • IP flag post | ||
 I picture a tie that looks like a deer wiener.
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HeinzDad private msg quote post Address this user | |
| Hair is harmless, especially 1. You ever see where a tater grows??? | ||
| Post 959 • IP flag post | ||
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Collector
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Supertom private msg quote post Address this user | |
Quote:Originally Posted by HeinzDad Based on your name I’m going to assume you’re in the Ketchup business and therefor directly tied to the success of potatoes farmers! You won’t fool me potato shill!  |
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| Post 960 • IP flag post | ||
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I picture a tie that looks like a deer wiener.
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HeinzDad private msg quote post Address this user | |
Quote:Originally Posted by SupertomNo on the Catsup business.... Yes on the well played sir!!! |
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| Post 961 • IP flag post | ||
 I'm waiting.... (tapping fingers).Splotches is gettin old! |
Nuffsaid111 private msg quote post Address this user | |
| I think it's about time that the "status" is removed from the Dashboard. It's not accurate and it's amping up the frustration level. Leave it as received date and let everyone just do the addition of current TAT (pressing if applicable) to the CBCS received date. If that simple formula is incorrect... well then I am completely out of ideas to make an incremental improvement. |
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| Post 962 • IP flag post | ||
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I'd like to say I still turned out alright, but that would be a lie.
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flanders private msg quote post Address this user | |
Quote:Originally Posted by Supertom I'm fine with people complaining, but when you get a prompt reply from the company and are also corrected after providing a misleading post about how grading alone is taking over 7 months, it's hard to side with guy. |
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| Post 963 • IP flag post | ||
 being an ass and being a clown are two very different things.
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HAmistoso private msg quote post Address this user | |
Quote:Originally Posted by HeinzDad TotFather? |
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| Post 964 • IP flag post | ||
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I picture a tie that looks like a deer wiener.
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HeinzDad private msg quote post Address this user | |
Quote:Originally Posted by WMorseBabyHashbrowns? |
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| Post 965 • IP flag post | ||
 -Our Odin-Rest in Peace |
Jesse_O private msg quote post Address this user | |
Quote:Originally Posted by HeinzDad Are you related to tater salad? |
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| Post 966 • IP flag post | ||
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I picture a tie that looks like a deer wiener.
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HeinzDad private msg quote post Address this user | |
Quote:Originally Posted by Jesse_OI might be a redneck if I am... |
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| Post 967 • IP flag post | ||
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-Our Odin- Rest in Peace |
Jesse_O private msg quote post Address this user | |
| @HeinzDad touché | ||
| Post 968 • IP flag post | ||
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I picture a tie that looks like a deer wiener.
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HeinzDad private msg quote post Address this user | |
| I feel like an artist with a brush right now. | ||
| Post 969 • IP flag post | ||
 If I could, I would. I swear.
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DrWatson private msg quote post Address this user | |
Quote:Originally Posted by HeinzDad I don't know. I've come across some pretty angry pubes. |
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| Post 970 • IP flag post | ||
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I picture a tie that looks like a deer wiener.
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HeinzDad private msg quote post Address this user | |
Quote:Originally Posted by DrWatsonThe only angry one I could imagine would be in grown. |
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| Post 971 • IP flag post | ||
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If I could, I would. I swear.
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DrWatson private msg quote post Address this user | |
Quote:Originally Posted by HeinzDad Kind of like a bald Bob Ross. |
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| Post 972 • IP flag post | ||
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I picture a tie that looks like a deer wiener.
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HeinzDad private msg quote post Address this user | |
Quote:Originally Posted by DrWatsonThats semi balding fella. Unless you apply a shave and nones the wiser. |
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| Post 973 • IP flag post | ||
 Masculinity takes a holiday.
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EbayMafia private msg quote post Address this user | |
| @Supertom You know we're all in the same boat, right? We've all go books sitting there as long or longer than @jef. Many of us do 50X the business with CBCS that @jef is doing. How would you like us to respond the 54th time someone like this comes on the forum? | ||
| Post 974 • IP flag post | ||
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If I could, I would. I swear.
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DrWatson private msg quote post Address this user | |
Quote:Originally Posted by EbayMafia Personally I think the appropriate response would be, "Suck it up, Buttercup." A P.S. would be, "Processing is not a status." |
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| Post 975 • IP flag post | ||
 "There, their, they're."
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GAC private msg quote post Address this user | |
Quote:Originally Posted by Supertom Holy crap!!! A forum newb finally gets it!!  We're all in this together. |
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| Post 976 • IP flag post | ||
 Collector
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Trixster private msg quote post Address this user | |
| Still waiting on my 3 submissions. 3/30 all modern, half of which were pressed notified on 11/4 in grading (now at 35 weeks) 5/27 all modern, no press moved, invoice updated to grading about 10/6 (now at 27 weeks) 6/29 modern, expanded, and quickstream still at received (now at 22 weeks) TATS at 3/30 I think were at 16 and 16, and when the 5/27 went to grading TAT was at 19 weeks. For those who are concerned about their orders changing to received, that is when your card is charged and that free loan starts while your books wait in the queue so maybe it is better to be delayed. Maybe the interest they could make pays for storage fees? Actually delaying charging you for your order speaks well for the company. As for status updates on orders, I would prefer to see what range of submitted orders are starting or finishing at the various stages of the process. With updates 2 to 4 times a month. Based on grading tier. For example: Grading - Modern 7/7/21 to 8/15/21 Grading - Expanded 7/10/21 to 8/20/21 Labels - Modern 6/25/21 to 7/15/21. And so the only updates would be received, date your pressed orders entered the grading queue, and the equivalent submission date for Fast Pass/Press orders so you figure out where they are at. If you have multiple tiers in your submission you would assume that your order is in the one that is the slowest. Unless your order is lagging behind (or lost) this would eliminate a lot of questions about where your specific order is in the process and how long are the stages taking. |
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| Post 977 • IP flag post | ||
 Collector
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timberghost private msg quote post Address this user | |
Quote:Originally Posted by Scifinatorhey bro, it's all good. At least I'm seeing some life on dashboard and invoice. No hard feelings what so ever brother. You do what you do. It'll all work out, I just know this isn't normal and one day they will get back to the normal routine. Thanks and peace. |
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| Post 978 • IP flag post | ||
 Collector
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Fads89 private msg quote post Address this user | |
| Go Navy, baby! | ||
| Post 979 • IP flag post | ||
 I award you no points!
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stanley_1883 private msg quote post Address this user | |
| Oct 14 Submission. Processed and moving into Pressing today 12/3 | ||
| Post 980 • IP flag post | ||