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I'm a #2. BigRedOne1944 private msg quote post Address this user
I currently have three separate orders in the system. All are Press & Grade with no Fast pass

January 16 2021 7 Books (Be in Grading for about a month)

April 30, 2021 10 Books ( Received )

May 15, 2021 13 Books (Received )
Post 26 IP   flag post
Collector Weaponx606 private msg quote post Address this user
I clean and press my own, so my books are only grade and VSP
Post 27 IP   flag post
Collector jsrtt private msg quote post Address this user
Wondering if anyone could help and give an update on my order 21-17AB0BB.

These books were submitted at a con the weekend of April 9th and from what I remember reading should have been delivered the Wednesday after, which would be April 14th. My invoice though says April 28th. Regardless, if it was truly submitted on the 14th, then I am looking at 20 weeks with over half that time in labels. If the 28th, I'm looking at 18 weeks, with around 10 weeks of that time being in labels. I know these are unprecedented times, but I'm beginning to get anxious....
Post 28 IP   flag post
Collector Noblebeast315 private msg quote post Address this user
@jsrtt Welcome to the club! Please help yourself to some refreshments and make yourself comfortable. It appears we will be here a while.
Post 29 IP   flag post
Collector jsrtt private msg quote post Address this user
Quote:
Originally Posted by Noblebeast315
@jsrtt Welcome to the club! Please help yourself to some refreshments and make yourself comfortable. It appears we will be here a while.


LOL. Thanks. I'll have the scotch and water, hold the water....
Post 30 IP   flag post


COLLECTOR dielinfinite private msg quote post Address this user
@jsrtt Your books are fine. Books are spending a long time in grading/labels as they wait to be slabbed. Once you get an email saying that they have moved to encapsulation then the books are only a few days away from being shipped. Can’t say when that will be but if your books are in the system then they’re fine.

FYI, when you submit books at a show they won’t necessarily be received (read: show up in the system) by the Wednesday after the show but for the purposes of calculating turnaround time, the start date is the Wednesday after the show
Post 31 IP   flag post
Collector Tyler private msg quote post Address this user
My May 1st order has been labeled as "processing "
I tried to pay but i could not >>. ?>>



I clicked on the "pay now" button and i received a message saying>>

ACH transactions are not accepted by this merchant>??

I have it set up as so it takes direct from my bank account ( as per instructed
as i read ) ...>>>now what ??

I am set up to de E-transfers also, if this helps at all.
Post 32 IP   flag post
Collector starlord private msg quote post Address this user
@jsrtt I wouldn't worry at this point, it seems your almost due for shipping from your timeline.

One thing I do to stave off book uncertainty is that I send 2 groups of books bi weekly using fast pass/press every month so that I now receive a shipment from CBCS pretty often. It tells me the wheels are turning and reassures me that despite long tat I'll get my books back and in better shape than I sent them.
Post 33 IP   flag post
Collector jsrtt private msg quote post Address this user
Quote:
Originally Posted by starlord
@jsrtt I wouldn't worry at this point, it seems your almost due for shipping from your timeline.

One thing I do to stave off book uncertainty is that I send 2 groups of books bi weekly using fast pass/press every month so that I now receive a shipment from CBCS pretty often. It tells me the wheels are turning and reassures me that despite long tat I'll get my books back and in better shape than I sent them.


@starlord I like this idea and might begin doing the same thing with my next couple of batches.
Post 34 IP   flag post
Collector Cbarnett316 private msg quote post Address this user
April 27th (show drop off)
currently in the grading stage at 90 business days from when my account was charged

August 6th - two day modern -
currently in the receiving stage at 19 business days from when my account was charged

hope this helps others determine their actual timelines
Post 35 IP   flag post
Collector EvolutionOfEvil private msg quote post Address this user
I sent mine in on April 21, 2021. Modern grading, no fast pass, no pressing...I've been sitting in "processing" since May 14th. Come on CBCS, I know there's been a crazy influx into your company but why the hell are my books taking so damn long?
Post 36 IP   flag post
CBCS President & Comic Cover Connoisseur sborock private msg quote post Address this user
Quote:
Originally Posted by jsrtt
Wondering if anyone could help and give an update on my order 21-17AB0BB.

These books were submitted at a con the weekend of April 9th and from what I remember reading should have been delivered the Wednesday after, which would be April 14th. My invoice though says April 28th. Regardless, if it was truly submitted on the 14th, then I am looking at 20 weeks with over half that time in labels. If the 28th, I'm looking at 18 weeks, with around 10 weeks of that time being in labels. I know these are unprecedented times, but I'm beginning to get anxious....


Your books are in heat seal at the moment.
Post 37 IP   flag post
COLLECTOR dielinfinite private msg quote post Address this user
You answered your own question

Quote:
Originally Posted by EvolutionOfEvil
I sent mine in on April 21, 2021. Modern grading, no fast pass, no pressing...I've been sitting in "processing" since May 14th. Come on CBCS, I know there's been a crazy influx into your company but why the hell are my books taking so damn long?
Post 38 IP   flag post
I'd like to say I still turned out alright, but that would be a lie. flanders private msg quote post Address this user
Quote:
Originally Posted by EvolutionOfEvil
I sent mine in on April 21, 2021. Modern grading, no fast pass, no pressing


@EvolutionOfEvil Was that the date they were delivered to CBCS or the date you filled out the submission form online? I believe back then the posted turnaround time was 15 weeks so your books should've been completed by now if delivered on 4/21. Maybe there's been an increase in 2 day modern submissions that are given priority and that's pushing the other tiers back.

Maybe, after clicking on your order in the dashboard you can download the invoice again. Sometimes the information is more up to date when you do that.
Post 39 IP   flag post
If the viagra is working you should be well over a 9.8. xkonk private msg quote post Address this user
Quote:
Originally Posted by xkonk
My various orders are

late Jan, pressing and grading, has been in labels for about a month.
late Feb, pressing and grading, invoice says 'submitted'.
late Mar, fast press and fast pass, received them I think mid July.
late Apr, pressing and grading, checked in mid May, invoice says 'billing'.
late May, rapid pressing and grading, got them back in I want to say June.
mid July, pressing and fast pass, invoice says 'billing'.
mid Aug, 2-Day modern and pressing, invoice says 'billing'.

I'm kind of surprised that my January order isn't back yet since it was graded over a month ago, and my February order should be into grading since it was separated from the January order by a month. It should be something like 18 weeks for my April order, so maybe it won't be too far behind my August 2-Day moderns order.


Got the email that my February order is in grading now.
Post 40 IP   flag post
Collector dbpro private msg quote post Address this user
Here's my situation and it's incredibly frustrating. I have an order that has been ready to pick up since July 2nd. I have been unable to get an appointment because I can't get anyone at CBCS to return my call. I have left numerous messages for Darryl (who received my books when I dropped them off) and sent numerous emails. None of the emails have been responded to.

Again, to be clear. My books are listed as READY TO PICK UP. My order has been invoiced and paid.

The 800 number for CBCS/Beckett is operated by an offshore call center. I spoke to a Stacey B who said she would help me. A week later when I called back, she is "no longer with the company". I have now been through numerous representatives who have promised me an appointment and then never call back. I have been told in a forum message by Steve Borock (28 days ago) that he will "take care of me". He hasn't and I still haven't been taken care of.

I am a Dallas resident who lives less than a half hour away from the facility.

For anyone who thinks this is an exaggeration I can happily update this post with pictures of the emails sent, the names of the folks I talked to. This isn't a postal problem. This is a CBCS problem. I'm concerned and you should be also.
Post 41 IP   flag post
COLLECTOR dielinfinite private msg quote post Address this user
Quote:
Originally Posted by flanders
Quote:
Originally Posted by EvolutionOfEvil
I sent mine in on April 21, 2021. Modern grading, no fast pass, no pressing


@EvolutionOfEvil Was that the date they were delivered to CBCS or the date you filled out the submission form online? I believe back then the posted turnaround time was 15 weeks so your books should've been completed by now if delivered on 4/21. Maybe there's been an increase in 2 day modern submissions that are given priority and that's pushing the other tiers back.

Maybe, after clicking on your order in the dashboard you can download the invoice again. Sometimes the information is more up to date when you do that.


My order received just a couple weeks earlier was just returned a little while ago, so I figure his order isn’t TOO far behind at this point
Post 42 IP   flag post
Collector CatCovers private msg quote post Address this user
@dbpro Sorry to hear that. It hasn't been my experience at all. Also a Dallas resident and prefer to pick up my books. Darryl usually responds within an hour to an email about a pickup. I could maybe do with a wider array of options for pickup times, but haven't had an issue getting in touch with them.
Post 43 IP   flag post
I'm a #2. BigRedOne1944 private msg quote post Address this user
Got the word(Email)..... My Jan 15th order is finally ready to ship! Wew Hew!
Post 44 IP   flag post
Collector PhantomStranger271 private msg quote post Address this user
@timberghost I like your idea to just hire someone to update people's dashboards.
Post 45 IP   flag post
Collector EvolutionOfEvil private msg quote post Address this user
Quote:
Originally Posted by flanders
Quote:
Originally Posted by EvolutionOfEvil
I sent mine in on April 21, 2021. Modern grading, no fast pass, no pressing


@EvolutionOfEvil Was that the date they were delivered to CBCS or the date you filled out the submission form online? I believe back then the posted turnaround time was 15 weeks so your books should've been completed by now if delivered on 4/21. Maybe there's been an increase in 2 day modern submissions that are given priority and that's pushing the other tiers back.

Maybe, after clicking on your order in the dashboard you can download the invoice again. Sometimes the information is more up to date when you do that.


According to USPS mine was delivered on 4/24. So, 19 weeks tomorrow. I think it was 14-15 weeks at the time mine were delivered. This is getting a touch ridiculous at this point. It's order #21-165670B if anyone at CBCS would like to check on some progressive or lack there of.
Post 46 IP   flag post
Collector dbpro private msg quote post Address this user
@CatCovers

I would be happy to pick up anytime. Have you been able to pick up anything recently?

I find it interesting that you see CBCS people responding to posts on this forum but they can't send an email to schedule a pickup time. Or even an email or phone call to explain why they can't schedule a pickup time.

CBCS is currently holding the heart of my collection of 40 years. There's a copy of Strange Tales 110 that I bought with first real paycheck I received after graduating from college. There's a copy of Fantastic Four #2 that my wife bought me for a birthday present over a decade ago.

These aren't just books I'm planning to sell, they are memories that I made the difficult choice to trust to strangers for the first time ever. This is a company that advertises itself as "for collectors". In my experience this isn't how collectors or lovers of the hobby behave. This frankly sucks.
Post 47 IP   flag post
CBCS President & Comic Cover Connoisseur sborock private msg quote post Address this user
@dbpro Please DM me all important information and I will have Darryl get back to you.
Post 48 IP   flag post
Collector dbpro private msg quote post Address this user
@sborock I just replied to you directly with all the information you requested. Looking forward to your
timely response.
Post 49 IP   flag post
Collector Nearmint67 private msg quote post Address this user
Quote:
Originally Posted by Weaponx606
I clean and press my own, so my books are only grade and VSP

Me too. Saves $$ & so much time.
Post 50 IP   flag post
Collector Nearmint67 private msg quote post Address this user
Quote:
Originally Posted by Tyler
My May 1st order has been labeled as "processing "
I tried to pay but i could not >>. ?>>



I clicked on the "pay now" button and i received a message saying>>

ACH transactions are not accepted by this merchant>??

I have it set up as so it takes direct from my bank account ( as per instructed
as i read ) ...>>>now what ??

I am set up to de E-transfers also, if this helps at all.


My April submission still says "processing".
Hopefully one or two of the new hires will be strictly doing nothing but updating dashboards.
Orders go from received to grading to labels to encapsulation to shipping but all we see is processing....
Post 51 IP   flag post
COLLECTOR dielinfinite private msg quote post Address this user
@Nearmint67 The order will say Processing almost the entire time the books are at CBCS. The Grading/Labels/Etc status are per tier and are on your dashboard, per the instructions on the Newbie’s Guide
Post 52 IP   flag post
Collector Nearmint67 private msg quote post Address this user
Quote:
Originally Posted by sborock
@dbpro Please DM me all important information and I will have Darryl get back to you.

Secret Agent Man...(long hair), to the rescue....
Thanks Steve-O for stepping in and TCB...
Only the best...Just sent you another 30 books today for "GRADING10"....
Yeehaw... Ok, I'm having too much fun..lol...
But isn't that what this hobby is all about?
Yeehaw...woohoo....cutin' loose...
Post 53 IP   flag post
Collector Nearmint67 private msg quote post Address this user
Quote:
Originally Posted by dielinfinite
@Nearmint67 The order will say Processing almost the entire time the books are at CBCS. The Grading/Labels/Etc status are per tier and are on your dashboard, per the instructions on the Newbie’s Guide


Yeah, I am aware of where the status are located on my dashboard.
All of my submissions are the same tier. When I submitted and printed the invoice to mail with the books, the dashboard says submitted. Then when (and if) you receive the email notification that your books have been received, the dashboard is suppose to update to say Received. And then you are suppose to get updated emails for each step as shown in the link you provided;

(If you click on invoice, you will see a list of books on the order divided by tier. At the top of each tier you will have a status specific to that tier. When the invoice is initially created these statuses will all read "Submitted." Once the books are received, these statuses will change to "Received." Tiers will remain in this status until they enter the "Grading" status at which point you should receive another email indicating the status change and will receive additional emails for subsequent status changes. After grading comes "Shipping" when the books are preparing to ship and "Complete" once the books have left CBCS.)bold text

But this has not been the case for the past several submissions I have sent in since last year.
They go to processing until they say shipped.
A few years ago, when things were not so hectic, no covid and fewer members here at CBCS submitting books, we got the emailed updated notifications and the dashboards changed as the books migrated through the system as it was designed to do.

Too many books in que and too few people processing the information has left most people with either submitted or processing. A few folks get "grading" or "shipping" updates, but not everyone.

No worries though, My buddy (Secret Agent Man --- Long Hair) has it under control.
Nothing like opening that box of CBCS graded books and seeing my Bronze Age Beauties popin' off at 9.6 & 9.8.... Woohoo...Yeehaw... Cutn'loose again...lol....
Post 54 IP   flag post
COLLECTOR dielinfinite private msg quote post Address this user
Quote:
Originally Posted by Nearmint67
But this has not been the case for the past several submissions I have sent in since last year.
They go to processing until they say shipped.


That’s what’s supposed to happen. The whole order is in processing while the tiers are in grading. Once all the tiers have been graded the order moves to Shipping, which is exactly what you are describing.

The email notifications have been hit-and-miss but aside from the monstrous delays we are seeing the system is pretty much working as it should
Post 55 IP   flag post
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