Turnaround time.15585
 Suck it up, buttercup!!
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KatKomics private msg quote post Address this user | |
Quote:Originally Posted by Drogio i've goton those types of marks on my slabs (not the finger prints - the other stuff) and on 100% clean slabs I've sent to MCS.....it's just the slab and plastic bag rubbing - those marks wiped off super easy on mine - although MCS didn't bother to clean mine up....irks me when I see my listing looking bad |
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| Post 26 • IP flag post | ||
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Suck it up, buttercup!!
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KatKomics private msg quote post Address this user | |
| Anyone have an update on this order?? 21-19F469B I see other Canadians orders from June are showing as received while there is no movement on my May order!!!! Someone...please..just to set my mind at ease! |
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| Post 27 • IP flag post | ||
 Collector
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j_nocera private msg quote post Address this user | |
Quote:Originally Posted by Cerebus3000 Wait.....what?!?!?! I know myself and several others here who have had books collecting dust in Oakville since early MAY. And not a single update or even a message saying "shipment received". Just crickets. Yours arrive in July and already being worked on?!?!?! WTF |
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| Post 28 • IP flag post | ||
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Suck it up, buttercup!!
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KatKomics private msg quote post Address this user | |
Quote:Originally Posted by KatKomics just sent another e-mail to customer service and Steve Paulus - not that it will do any good - do I need to start emailing everyone on the company directory and then move to emailig Beckett??? Almost 4 months and not marked as received - do you have my books - am I f'd now because it's too late to make a claim with the postal carrier?? Star Wars 1 Star Wars 42 Star Wars 68 TMNT Adventures 1 ROM 1 X-Men 221 X-Men 121 Marvel Tales 106 Sandman [Gaiman] 1 Marvel Spotlight 32 |
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| Post 29 • IP flag post | ||
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Suck it up, buttercup!!
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KatKomics private msg quote post Address this user | |
| copied Beckett and posted on CBCS Facebook - maybe I need to send a singing telegram to the head office asking where the hell order 21-19F469B is!! | ||
| Post 30 • IP flag post | ||
 Collector
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comixfan59 private msg quote post Address this user | |
| I think we all need to start showing up at McEwen Rd. In droves. Large groups of hard working comic collectors who want their books or updates on their progress. I got Steve Borock’s phone number if anyone wants it. Kidding aside they really need to hire more people if for nothing else customers service and client updates. It is kind of sad as they were gaining an advantage over CGC because of CGC’s rising prices and policy changes but they blew that. Their service was more efficient before that. I hope they can pull it back together. |
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| Post 31 • IP flag post | ||
 Masculinity takes a holiday.
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EbayMafia private msg quote post Address this user | |
Quote:Originally Posted by comixfan59 Anyone have suggestions on where to look to hire a customer service person who won't be mocked and called incompetent? Any thoughts on how much more we should be willing to pay to cover the salaries needed for these updates? |
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| Post 32 • IP flag post | ||
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Suck it up, buttercup!!
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KatKomics private msg quote post Address this user | |
Quote:Originally Posted by EbayMafia that's why companies outsource...and we get substandard service. People don't realize that staffing isn't strictly variable - i.e. we have more work just hire more people - it's step variable and that in itself is hard to figure out you are in...is it a permanent step up in production volume? is it one time due to...oh say...a global pandemic? if it's one time it's hard to hire staff and train them up properly when you suspect the volumes will drop By the time you determine it's a permanent step up - it's too late...order are behind, there will be another lag as you hire and train..and in something like CBCS that can be a while - it's not like we'll just add another shift or hire temps like you would on a manufacturing line. sooo...for some services we get outsourcing - which can be stepped up or down with relative ease - but these tend to be on the low skill side i.e. answer a phone or e-mail to deal with upset nerds it's horrible and there is no easy fix - understanding what drives the situation we find ourselves in doesn't make it any easier not knowing where your books are for 4 months   |
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| Post 33 • IP flag post | ||
 If I could, I would. I swear.
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DrWatson private msg quote post Address this user | |
Quote:Originally Posted by comixfan59 I do, too. However, when I call it isn't to complain or chew on his ass. It's to ask him how he's doing and to see if every one is okay. He always takes my call and I always take his. I know he's busy, so it feels good to know that he'll call just to see how I'm doing. |
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| Post 34 • IP flag post | ||
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If I could, I would. I swear.
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DrWatson private msg quote post Address this user | |
Quote:Originally Posted by EbayMafia Yes, I would also like to know where these throngs of people are who are just waiting for CBCS to hire them. I need to know because once CBCS has hired who they need from this skilled labor pool, we need the remainder here in Tennesse because we have "Help Wanted" signs plastered all over creation. Plus, I should be kicking myself. Hire more people. What an ingenious idea. I don't know why someone didn't mention that earlier. The entire backlog of orders could have been avoided with the implementation of that three word sentence. |
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| Post 35 • IP flag post | ||
 I wish I had a title.
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ComicNinja0215 private msg quote post Address this user | |
| We are still in labels..... | ||
| Post 36 • IP flag post | ||
 Collector
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Chewy private msg quote post Address this user | |
Quote:Originally Posted by j_noceraI'm in the same boat. May submission and nothing. emailed once again but am expecting nothing right now. with how much the boards are monitored would think someone would be able to provide some kind of help! |
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| Post 37 • IP flag post | ||
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I wish I had a title.
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ComicNinja0215 private msg quote post Address this user | |
| Hopefully I hear something soon . My cgc books are on their way back. | ||
| Post 38 • IP flag post | ||
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Masculinity takes a holiday.
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EbayMafia private msg quote post Address this user | |
| @KatKomics I think you nailed it with the "Step Variable" situation. Folks who say "hire more people" probably have never been in the position of having to do an exit interview with an employee who is being terminated simply due to a downturn in business. Either they don't know what that's like or they don't care. But when you hire someone, you have to assume that working for you deprives them away from another opportunity that would have come along. You have somewhat of a responsibility to them and their families. This is in addition to the fact that most people with a strong work ethic and good personality already have jobs. | ||
| Post 39 • IP flag post | ||
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If I could, I would. I swear.
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DrWatson private msg quote post Address this user | |
Quote:Originally Posted by EbayMafia The other percentage spends their time |
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| Post 40 • IP flag post | ||
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Collector
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comixfan59 private msg quote post Address this user | |
Quote:Originally Posted by DrWatson Actually being 62 years old and having worked and managed a comic book store or two, worked at Diamond Distribution, Worked at Eclipse Comic Publishing twice once as Office assistant and then as warehouse mail order manager, worked as agent for UG comic book creators, Event coordinator besides working as counselor at group homes for at risk Teens and a Campus supervisor at Public Schools, I think I might no a thing or two about business. Including there is no excuse for continued failure in customer support and not inform clients about the service they paid for. Yes, I know there is some lack of "Good help" out there, but there are also plenty of hard working capable people willing to be trained in every state in this country (and from beyond the Borders) who can be trained to do just about anything. Notifying and email clients and helping with customer service is not Brain Surgery. You just have to do the work to interview and seek out those individuals. The Comic Book stores here have no problems finding people to work. Yes, a few don't work out but most do and it is the responsibility of the Company/employer/personal Dept. to maintain that for the sake of the company, staff and mostly the customers who always come first in a professional organization. Period. I also understand that many people currently are effected by the world they are living in and it is effecting the work force. That is only a percentage. Very small. But I digress. My earlier comments were tongue in cheek even though these are very valid complaints by the people waiting for their books, but apparently not taken that way. That being said, there are no excuses for this kind of customer service and anyone excusing has very little experience in a proper and work ethic or sincere concern for their customer base. Its like comparing Chuck Rozanski to Walt Flanagan at this point. |
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| Post 41 • IP flag post | ||
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Collector
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Cerebus3000 private msg quote post Address this user | |
Quote:Originally Posted by Chewy Just wondering...did the May submissions include pressing? Perhaps the pressing queue is more on top of things with respect to the dashboard and email notification. Another optimistic interpretation is that CBCS has taken some steps to get their house in order since May. Maybe the the dashboard/email notifications were considered the easiest workflow to sacrifice when faced with higher volumes/labour constraints. As a first time submitter I was super nervous until I received that notification. I hope your comics are all in queue and you get some sort of notice soon. |
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| Post 42 • IP flag post | ||
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Masculinity takes a holiday.
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EbayMafia private msg quote post Address this user | |
| @comixfan59 again, how much more are you willing to pay for this service that I find completely unnecessary? I don't call out for because I don't need it and I don't care to pay for it. So what do you think, maybe raise prices by $4-$5 per slab to pay for the extra overhead? Could we just offer as an option instead of making everyone pay for it? | ||
| Post 43 • IP flag post | ||
 I don't believe this....and I know you don't care that I don't believe this.
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GAC private msg quote post Address this user | |
| July submission Received before the May submission. Can someone look into that? No pressing...July is Vintage...May is Modern.  |
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| Post 44 • IP flag post | ||
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Collector
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comixfan59 private msg quote post Address this user | |
Quote:Originally Posted by EbayMafia Like most businesses when demand outgrows production part of profits are used to increase production to keep with the demand. Sometimes this can be a combination of increasing the commercial or production space and increasing the staff and sometimes just one or the other. It also means stronger purchasing power for supplies needed. In Dime cases part of the expenditure is passed partially to the consumer. Sometimes not for a while and realistic price adjustments occur as prices for these expenses increase. As the demand continues investments see usually high returns with a continued market of satisfied customers. |
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| Post 45 • IP flag post | ||
 would be nice to have a snugger fit.
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Sigur_Ros private msg quote post Address this user | |
Quote:Originally Posted by GAC Did you submit in July or did it hit processing in July? I know CGC changes the date to match the updated status. |
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| Post 46 • IP flag post | ||
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I don't believe this....and I know you don't care that I don't believe this.
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GAC private msg quote post Address this user | |
Quote:Originally Posted by Sigur_Ros I submitted in July and it was Received the other day....the May submission has yet to be Received. |
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| Post 47 • IP flag post | ||
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Suck it up, buttercup!!
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KatKomics private msg quote post Address this user | |
Quote:Originally Posted by KatKomics ???🤢 |
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| Post 48 • IP flag post | ||
 Collector
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Ginosdad private msg quote post Address this user | |
| Sometimes that's all we need. Just a quick email that assures us our books are in good hands. It's not that we don't know it, or not trust anybody, but a little customer re-assurance goes a long long way. | ||
| Post 49 • IP flag post | ||
 Where's his Bat-package?
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Byrdibyrd private msg quote post Address this user | |
| Especially when the wait times are soooo long. I always check my tracking number to see if things arrived, but a confirmation would be really, Really nice. | ||
| Post 50 • IP flag post | ||
 Collector
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Silversorrow private msg quote post Address this user | |
| In the midst of my 16th week still showing submitted. Phoned customer service, they told me to email Steve Paulus. He hasn't responded to any of my emails at all. Emailed Darryl Hayden, he said only Steve Paulus can help me. Asked Steve Ricketts on the forums, he said he can't see my order because it isn't in the system yet. I can't believe no one in this entire company can even tell me that they received my comics in 16 weeks.... Beginning to think they're lost and I'll never see them again. | ||
| Post 51 • IP flag post | ||
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Collector
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Silversorrow private msg quote post Address this user | |
Quote:Originally Posted by GACIt looks like the early May timeframe is where all the Canadians seem to be having issues with still showing "Submitted". This makes me worried that something bad happened to the batch of comics they received around that time....including mine... |
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| Post 52 • IP flag post | ||
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I wish I had a title.
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ComicNinja0215 private msg quote post Address this user | |
| @Ginosdad amen!! | ||
| Post 53 • IP flag post | ||
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Collector
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j_nocera private msg quote post Address this user | |
| So, let's say that our early May books are lost. What recourse do we have? I submitted thousands of dollars worth of comics. | ||
| Post 54 • IP flag post | ||
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Suck it up, buttercup!!
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KatKomics private msg quote post Address this user | |
Quote:Originally Posted by KatKomics Sooooooo......are the Canadian May orders missing - do we need to initiate legal proceedings As others have said - there are thousands of dollars worth of books submitted all have press requested so could end higher than I think(with luck) Star Wars 1 9.6 Star Wars 42 (9.2-9.6) Star Wars 68 (9.4/9.6) TMNT Adventures 1 9.8 ROM 1 9.8 X-Men 221 9.8 X-Men 121 9.6 Marvel Tales 106 9.8 Sandman [Gaiman] 1 9.8 Marvel Spotlight 32 9.2-9.6 |
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| Post 55 • IP flag post | ||
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