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Turnaround times ; I’m in Canada14872

Collector Joosh private msg quote post Address this user
Yikes, I thought 2 months going on 3 was bad for a 4 book reholder. They’ve been in “grading” for over a month. The CS stories on the forum makes me not want to bother inquiring.
Post 26 IP   flag post
Collector Pedigree private msg quote post Address this user
This is truly unacceptable, not just the turnaround times but a total lack of communication. No legitimate business should be ignoring their customers emails and be unreachable.

Thankfully I haven't sent any books in yet to be graded, been waiting for this pandemic to get better and things to open up at the border. Looks like I'll be using the "other guys". If things don't get resolved, I'm out.
Post 27 IP   flag post
Collector Ramage23 private msg quote post Address this user
Hate reading this, I sent in a couple of books to Oakville last week. I expect the process to take a long time but this is really discouraging.

Shame CBCS cannot simply explain the hold up for us Canucks.
Post 28 IP   flag post
Collector Silverado private msg quote post Address this user
I wrote to Universal Distribution and after explaining how they are different companies etc. they explained:

"...Steve Paulus (CC’d) was travelling from New York to our building a few times each month. He has been unable to cross the border to work from our new facility."

If this explains the delay,
1) it seems rather idiotic to not hire a locally-based humanoid to ship the books out.
2) it seems rather careless to not inform the customers of the reason for delay.
3) did I mention that it seems rather idiotic to... oh ya, I see it up there in part 1.
Post 29 IP   flag post
Collector KatKomics private msg quote post Address this user
Quote:
Originally Posted by Ramage23
Hate reading this, I sent it a couple of books last week to Oakville. I expect the process to take a long time but this is really discouraging.

Shame CBCS cannot simply explain the hold up for us Canucks.


You will probably be ok...by the time your books are graded etc. the border should be open..or at least open to people with at least 1 shot of vaccine or however they are going to phase it back to normal.

With luck that will include the CBCS Canada staff
Post 30 IP   flag post


Collector KatKomics private msg quote post Address this user
Quote:
Originally Posted by Silverado
I wrote to Universal Distribution and after explaining how they are different companies etc. they explained:

"...Steve Paulus (CC’d) was travelling from New York to our building a few times each month. He has been unable to cross the border to work from our new facility."

If this explains the delay,
1) it seems rather idiotic to not hire a locally-based humanoid to ship the books out.
2) it seems rather careless to not inform the customers of the reason for delay.
3) did I mention that it seems rather idiotic to... oh ya, I see it up there in part 1.


See..I don't quite believe this....I've gotten books back from the CBCS Canada site while the border was closed...so....Universal Distribution must be processing the orders on behalf of CBCS Canada (for a fee) - they are 100% sending the books to Dallas.

I can understand not hiring a local....having employees in other countries means needing to setup a different operating company, different taxes and reporting requirements etc.etc....alot for just a 1 person show a few times a month
Post 31 IP   flag post
Collector mediaslave private msg quote post Address this user
Quote:
Originally Posted by Silverado
I wrote to Universal Distribution and after explaining how they are different companies etc. they explained:

"...Steve Paulus (CC’d) was travelling from New York to our building a few times each month. He has been unable to cross the border to work from our new facility."

If this explains the delay,
1) it seems rather idiotic to not hire a locally-based humanoid to ship the books out.
2) it seems rather careless to not inform the customers of the reason for delay.
3) did I mention that it seems rather idiotic to... oh ya, I see it up there in part 1.



This is idiotic at best. If you KNOW you can't come to get them, ship the bloody things. Take them to CrossBorder pickups, pay the pallet fee, and off they go.

Instead, you have a bunch of customers sitting and waiting, with zero communication and seemingly zero plan to rectify the problem.

You guys rag on me for constantly pointing out that CBCS does things second rate, but man if this isn't a damning example I dunno what is. I'd be furious. Reading the posts here, its just flat out incompetence.
Post 32 IP   flag post
Collector HulkSmash private msg quote post Address this user
Your books should be right around the corner.. waaaiit fooorr iiiit

Post 33 IP   flag post
Collector Silverado private msg quote post Address this user
Quote:
Originally Posted by mediaslave
Quote:
Originally Posted by Silverado
I wrote to Universal Distribution and after explaining how they are different companies etc. they explained:

"...Steve Paulus (CC’d) was travelling from New York to our building a few times each month. He has been unable to cross the border to work from our new facility."

If this explains the delay,
1) it seems rather idiotic to not hire a locally-based humanoid to ship the books out.
2) it seems rather careless to not inform the customers of the reason for delay.
3) did I mention that it seems rather idiotic to... oh ya, I see it up there in part 1.



This is idiotic at best. If you KNOW you can't come to get them, ship the bloody things. Take them to CrossBorder pickups, pay the pallet fee, and off they go.

Instead, you have a bunch of customers sitting and waiting, with zero communication and seemingly zero plan to rectify the problem.

You guys rag on me for constantly pointing out that CBCS does things second rate, but man if this isn't a damning example I dunno what is. I'd be furious. Reading the posts here, its just flat out incompetence.


Right. There are solutions and they should have been implemented a long time ago. This is only my second order to CBCS. I was waiting to get this pressing order back before seeing what I should press for future orders. Now I am just trying to figure out how to go about using the other guys to see if that is an option. I prefer CBCS cases (I find the giant number on the other guys cases to be obnoxious and it puts the grade before the book) and CBCS prices are better. On the other hand, I like it best when my books are actually returned.
Post 34 IP   flag post
Collector KatKomics private msg quote post Address this user
Quote:
Originally Posted by GAC
@KatKomics try these email addresses too:

nancyr@beckett.com
StaceyB@beckett.com


included these two on the daily e-mail to what I assume is a dead account at CBCS "customer service"
Post 35 IP   flag post
Collector Silverado private msg quote post Address this user
Quote:
Originally Posted by KatKomics
Quote:
Originally Posted by Silverado
I wrote to Universal Distribution and after explaining how they are different companies etc. they explained:

"...Steve Paulus (CC’d) was travelling from New York to our building a few times each month. He has been unable to cross the border to work from our new facility."

If this explains the delay,
1) it seems rather idiotic to not hire a locally-based humanoid to ship the books out.
2) it seems rather careless to not inform the customers of the reason for delay.
3) did I mention that it seems rather idiotic to... oh ya, I see it up there in part 1.


See..I don't quite believe this....I've gotten books back from the CBCS Canada site while the border was closed...so....Universal Distribution must be processing the orders on behalf of CBCS Canada (for a fee) - they are 100% sending the books to Dallas.

I can understand not hiring a local....having employees in other countries means needing to setup a different operating company, different taxes and reporting requirements etc.etc....alot for just a 1 person show a few times a month


Hey Kat, I was going through the other forum (crossing fingers for an update) and I noticed that you previously found a way to hire a local... "CBCS Canada was a 1 man operation, are you telling me that warehouse where the books are received they couldn't get a co-packer to bundle up the books once a month or conversely break down return shipments into CanPar or FedEx and get them out the door in a timely manner?" I think CBCS can find a way to get this stuff moving, if not directly, then through their shipping partner.
Post 36 IP   flag post
Collector Silverado private msg quote post Address this user
Just heard this news...

"Your order is indeed in Oakville and according to UD will be shipped out to you in the next day or sso."

So, let's hope that goes for all those waiting for their books for the past few months.
Post 37 IP   flag post
Collector GAC private msg quote post Address this user
Quote:
Originally Posted by Silverado
Just heard this news...

"Your order is indeed in Oakville and according to UD will be shipped out to you in the next day or sso."

So, let's hope that goes for all those waiting for their books for the past few months.


This was my response on June 1st:

Both of these orders are currently in Oakville and will be sent on to the customer as soon as UD can schedule some time to ship it.
Post 38 IP   flag post
Collector KatKomics private msg quote post Address this user
Quote:
Originally Posted by Silverado
Quote:
Originally Posted by KatKomics
Quote:
Originally Posted by Silverado
I wrote to Universal Distribution and after explaining how they are different companies etc. they explained:

"...Steve Paulus (CC’d) was travelling from New York to our building a few times each month. He has been unable to cross the border to work from our new facility."

If this explains the delay,
1) it seems rather idiotic to not hire a locally-based humanoid to ship the books out.
2) it seems rather careless to not inform the customers of the reason for delay.
3) did I mention that it seems rather idiotic to... oh ya, I see it up there in part 1.


See..I don't quite believe this....I've gotten books back from the CBCS Canada site while the border was closed...so....Universal Distribution must be processing the orders on behalf of CBCS Canada (for a fee) - they are 100% sending the books to Dallas.

I can understand not hiring a local....having employees in other countries means needing to setup a different operating company, different taxes and reporting requirements etc.etc....alot for just a 1 person show a few times a month


Hey Kat, I was going through the other forum (crossing fingers for an update) and I noticed that you previously found a way to hire a local... "CBCS Canada was a 1 man operation, are you telling me that warehouse where the books are received they couldn't get a co-packer to bundle up the books once a month or conversely break down return shipments into CanPar or FedEx and get them out the door in a timely manner?" I think CBCS can find a way to get this stuff moving, if not directly, then through their shipping partner.


that's the crazy thing..the solution is not really that hard...now there may be some negotiation on timing and price. Lets assume UD wants to charge more than CBCS is willing to pay and because of covid rules won't allow outsiders into their warehouse (we don't at out production facilities) Then fine, reduce the timing to control the costs i.e. return books only 1 weekend per month or whatever - then communicate that on the CBCS Canada page "return shipping can take XX to XX weeks due to covid and will return to the normal XX to XX weeks once the border re-opens" - done and dusted -people know, prices are kept low - move on..
Post 39 IP   flag post
Collector KatKomics private msg quote post Address this user
Quote:
Originally Posted by Silverado
Just heard this news...

"Your order is indeed in Oakville and according to UD will be shipped out to you in the next day or sso."

So, let's hope that goes for all those waiting for their books for the past few months.



Just got this from Steve Paulus! - the 15 book order is meh...will sell like 8 to 10 of them?? the 5 book order though - that's gold!!

"They will be shipped out to you in a day or so from our Oakville site"
Post 40 IP   flag post
Masculinity takes a holiday. EbayMafia private msg quote post Address this user
Crossing my fingers hoping to hear that all you long-suffering Canucks have recieved your books by early next week. Hopefully we'll get to see some pictures when all this drama is behind you.
Post 41 IP   flag post
Collector KatKomics private msg quote post Address this user
I just know if anyone caught in this had paid for ANY type of 'fast' service they should be asking for their money back
Post 42 IP   flag post
Collector Tyler private msg quote post Address this user
HA HA HA ...i sent mine in May 1st..still not even an acknowledgment. I bet they are just stacking up.PILED on top of each other. I sure hope you wrapped them well.

"...Steve Paulus (CC’d) was travelling from New York to our building a few times each month. He has been unable to cross the border to work from our new facility."


...oh, so um...you cant SHIP them>???

There is not a single employee on THIS side of the border ?

ok>>.HIRE ONE >??? THEY SHIP THE PACKAGES AND bOB'S YOUR UNCLE..>>!!?
Post 43 IP   flag post
Collector mediaslave private msg quote post Address this user
Quote:
Originally Posted by Tyler
HA HA HA ...i sent mine in May 1st..still not even an acknowledgment. I bet they are just stacking up.PILED on top of each other. I sure hope you wrapped them well.

"...Steve Paulus (CC’d) was travelling from New York to our building a few times each month. He has been unable to cross the border to work from our new facility."


...oh, so um...you cant SHIP them>???

There is not a single employee on THIS side of the border ?

ok>>.HIRE ONE >??? THEY SHIP THE PACKAGES AND bOB'S YOUR UNCLE..>>!!?


Far as I know, there isn't a CBCS employee on the Canadian side. Steve would travel back and forth, which is a challenging way of doing things.

Regardless, as soon as that travel was restricted a backup plan should have been put into place. As I said there are MANY ways of getting books across the border without massive shipping fees. I do it myself.

Hope all the Canadians get them back soon!
Post 44 IP   flag post
Collector KatKomics private msg quote post Address this user
Quote:
Originally Posted by Tyler
HA HA HA ...i sent mine in May 1st..still not even an acknowledgment. I bet they are just stacking up.PILED on top of each other. I sure hope you wrapped them well.

"...Steve Paulus (CC’d) was travelling from New York to our building a few times each month. He has been unable to cross the border to work from our new facility."


...oh, so um...you cant SHIP them>???

There is not a single employee on THIS side of the border ?

ok>>.HIRE ONE >??? THEY SHIP THE PACKAGES AND bOB'S YOUR UNCLE..>>!!?


they have been routinely shipping them to Dallas. Dallas is about 5 weeks behind entering them as received into the system and it has been taking up to 8 weeks to send them from Canada - rest assured your books (and my May order!!) are likely in Dallas right now - just not entered.

Universal has been sending them down but they have their own operation to run....not sure what is involved and why a body couldn't be thrown at it once every 2 weeks to speed things along..but that is a whole other pile of beans.

Not as simple as hiring a body in Canada - that opens up all sorts of legal and financial requirements. Pay a 3rd party i.e. Universal to do it - 100% the way to go - but we don't know if they could man up. Heck - maybe they are a small 1 or 2 person operation and I can almost guarantee that no facility would let outsiders into their buildings during covid (our production sites haven't!)
Post 45 IP   flag post
Collector KatKomics private msg quote post Address this user
Quote:
Originally Posted by mediaslave
Quote:
Originally Posted by Tyler
HA HA HA ...i sent mine in May 1st..still not even an acknowledgment. I bet they are just stacking up.PILED on top of each other. I sure hope you wrapped them well.

"...Steve Paulus (CC’d) was travelling from New York to our building a few times each month. He has been unable to cross the border to work from our new facility."


...oh, so um...you cant SHIP them>???

There is not a single employee on THIS side of the border ?

ok>>.HIRE ONE >??? THEY SHIP THE PACKAGES AND bOB'S YOUR UNCLE..>>!!?


Far as I know, there isn't a CBCS employee on the Canadian side. Steve would travel back and forth, which is a challenging way of doing things.

Regardless, as soon as that travel was restricted a backup plan should have been put into place. As I said there are MANY ways of getting books across the border without massive shipping fees. I do it myself.

Hope all the Canadians get them back soon!



^^^^^^
100% - as soon as it was evident the border wasn't opening soon - something should have been worked out - or at the very least - communicated that there were going to be extra delays until something was figured out.

Communication and management of expectations is SUPER important - I thought everyone knew that
Post 46 IP   flag post
Collector Tyler private msg quote post Address this user
It is my birthday June 14th.
I would LOVE to see them as ENTERED into the system

I REALLY dont care about the wait time ( yes its awful) ...I just want to know that my books are SOMEWHERE >?

A quick scan of a sticker for Canadian submissions would be easy enough>?
NO COST AND someone has to handle them >?

Hire an independent shipper for the 3 months or so >> how about using Shipping Wars >??!! lol
Post 47 IP   flag post
Collector GAC private msg quote post Address this user
Quote:
Originally Posted by KatKomics
Quote:
Originally Posted by Silverado
Just heard this news...

"Your order is indeed in Oakville and according to UD will be shipped out to you in the next day or sso."

So, let's hope that goes for all those waiting for their books for the past few months.



Just got this from Steve Paulus! - the 15 book order is meh...will sell like 8 to 10 of them?? the 5 book order though - that's gold!!

"They will be shipped out to you in a day or so from our Oakville site"


Steve emailed me this:

"Both of this order should be on their way to you!"

very reassuring.
Post 48 IP   flag post
Collector beastboy1980 private msg quote post Address this user
turnaround times for CBCS is about 8 weeks ?
Post 49 IP   flag post
If the viagra is working you should be well over a 9.8. xkonk private msg quote post Address this user
@beastboy1980 https://www.cbcscomics.com/estimated-turnaround-times
Or for a piecemeal account of people's individual turnaround times, including lots of complaints about the Canada office, https://forum.cbcscomics.com/topic/14486/page/13/turnaround-50
Post 50 IP   flag post
Collector GAC private msg quote post Address this user
Just received my FedEx phone call that my delivery is occurring tomorrow. Thank GAWD!!!!!
Post 51 IP   flag post
Collector KatKomics private msg quote post Address this user
Quote:
Originally Posted by GAC
Just received my FedEx phone call that my delivery is occurring tomorrow. Thank GAWD!!!!!


Great news!!!

I went with CanPar (cheaper for me) - hopefully something will be on my doorstep next week??
Post 52 IP   flag post
Collector KatKomics private msg quote post Address this user
Quote:
Originally Posted by KatKomics
Quote:
Originally Posted by GAC
Just received my FedEx phone call that my delivery is occurring tomorrow. Thank GAWD!!!!!


Great news!!!

I went with CanPar (cheaper for me) - hopefully something will be on my doorstep next week??


@GAC @GAC @GAC @GAC

My CanPar oders are in!! Pics later!!!
Post 53 IP   flag post
Collector GAC private msg quote post Address this user
Quote:
Originally Posted by KatKomics
Quote:
Originally Posted by KatKomics
Quote:
Originally Posted by GAC
Just received my FedEx phone call that my delivery is occurring tomorrow. Thank GAWD!!!!!


Great news!!!

I went with CanPar (cheaper for me) - hopefully something will be on my doorstep next week??


@GAC @GAC @GAC @GAC

My CanPar oders are in!! Pics later!!!


Awesome!!!!!!!!!!!!!!!

mine are on the truck! Pics are forthcoming as well!!

Congrats man!!
Post 54 IP   flag post
Collector Huntergreene2 private msg quote post Address this user
Colour me jealous guys. My Dec order has been sitting as Labels for a couple of weeks now.
Post 55 IP   flag post
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