Help me help you!14694

Originally Posted by sborock
I am surprised that no one asked for a phone app.

Originally Posted by xkonk
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Originally Posted by sborock
I am surprised that no one asked for a phone app.

I might be an odd user, but I pretty much never prefer an app. I do plenty on my phone but all quick and simple stuff. I can't imagine anything I'd want to do with CBCS that I'd rather do on my phone than a computer.

Originally Posted by Scifinator
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Originally Posted by KatKomics
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Originally Posted by GAC
Where a signature appears on the inside of a comic, how about a hi-res picture of it attached to Graders Notes for a small fee.

this! this! this!!

@KatKomics & @GAC yes, yes, rhat was one of my would like to see

“10- Photo of internal signature. This I would pay for. Perhaps displayed on the back of label but at the very least, part of the qr code lookup.”.

I recall a few months back someone else (possibly one of you) brought it up and it was an instant hit for me

Originally Posted by moodswing
I spend a little too much time on facebook and here are the biggest complaints that I have read about cbcs:

1. Customer service. Customers having trouble getting a hold of someone in the states and getting the information they need in a timely fashion. Especially if something goes wrong. I have read and seen several horror stories.

2. Labels. Labels are too plain. I tend to agree with this criticism as I feel the labels need more pop. Maybe enhance the grade and the top sticker. Presentation of our books is very important to many collectors.

3. Slabs for Magazines. (already being handled)

4. Turn around times. These are much better now but there is always room for improvement. Improved tracking process would help too. Lately, I have been hearing that cbcs would face the same issues that cgc is facing right now if they get a large increase in business. I would hope cbcs would have the foresight to prepare for an increase in business and hire the correct people.

5. After market value. This one is completely out of your control but the general perception is cgc books sell for more. Also, some collectors like to have a uniformed collection and only buy cgc because they were first. I believe as more cbcs books get out there, this might persuade more collectors to consider both.

I strongly believe that a couple improvements will go a long way especially now. Many are considering using cbcs so now is the time to pounce. Emphasize what cbcs does better than the competition (signature verification, graders notes, consistent grading, etc). Continue to promote cbcs and continue to interact with your customers. It helps to build trust and loyalty.

Originally Posted by BigRedOne1944
I tend to side with @EbayMafia on the status updates issue. I only need to know that my submission was received.

In light of CBCS’s long standing issues with poor customer service, the last place CBCS needs to be wasting resources is answering countless calls and emails asking “where’s my books”


I also don’t have any problems with the label and I love the new slabs.

Aside from the long standing customer service issues.............

The lack of an established REGISTRY is what keeps CBCS playing 2nd fiddle to CGC imho

Great Thread Steve

Originally Posted by EbayMafia
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Originally Posted by Scifinator
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Originally Posted by KatKomics
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Originally Posted by GAC
Where a signature appears on the inside of a comic, how about a hi-res picture of it attached to Graders Notes for a small fee.

this! this! this!!

@KatKomics & @GAC yes, yes, rhat was one of my would like to see

“10- Photo of internal signature. This I would pay for. Perhaps displayed on the back of label but at the very least, part of the qr code lookup.”.

I recall a few months back someone else (possibly one of you) brought it up and it was an instant hit for me

Definitely seems it would be an easy sale, to charge for imaging of internal signatures and have it available when you scan the code. They already offer imaging, so it probably wouldn't be a big stretch to image it once the signature is verified. If offered, I wonder how big the market would be for imaging and re-holdering of internal signatures...probably pretty decent sized.

Originally Posted by Dalkiel
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Originally Posted by Pre_Coder
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Originally Posted by Comicninja0215
I don't really have home access to a computer so I am constantly abusing the computer at work and I don't want to get caught lol

@Comicninja0215 - FYI in case you didn't know - I am assuming that your computer at work (as well as other employees) are connected to a server. Keep this in mind,... the server keeps a log file (with your username at work) of everywhere you go on the internet. Whether it's here at CBCS, YT, FB, IG, etc.... the time/date/length of time/web searches/videos you watch/blah blah blah... are recorded in the server's log file with your username.

Obviously I have no idea how lenient your company is about internet play, but if you are going to continue to abuse your computer at work, make sure your production is up to par.

What if I am using my personal Laptop while on my lunch break, using the companies network behind my VPN?
Can they track me then?