Help me help you!14694

Originally Posted by infinityG
@sborock !
bummer I'm a little late to the party but thanks for this great opportunity to share our likes/dislikes with you and the CBCS crew.

1. Mag slabs, but you knew this already.

2. I wouldn't go for them because they're just too busy for a slab but folks really seem to like those character labels. I'm an advocate for more issue info on a book. I'd rather see a notion of something about the story or a character appearance than no note at all (i'm taking about the right side of the label). And please don't consider putting emoji icons on slab labels ever.

3. You know many of us have minor strokes sending books in b/c of USPS/FedEx etc. so a proper comic in-take system would be a reassuring feature for collectors. I know we receive an email showing the submission received but it would be an improvement showing a list of the books submitted along with charges.

4. Keep the grading strict whether we like it or not.

5. Membership coupons should be applied at check out instead of on the invoice.

6. I must say a site redesign or overhaul would be a breath of fresh air for CBCS. We got new slabs, new labels, new programs but no new site. Some collector personalization would be cool too. Something where they could organize books and orders they've had in the past. For example they have all their graded books categorized by grade.

Been here since 2014 and plan on staying for a long time.

Thanks Steve!

Originally Posted by southerncross
Pretty much everyone has made suggestions.

I met the cbcs staff during the inaugural grading expo.
Found the staff friendly and passionate about the hobby.

There was a informal free comic appraisal on the Sunday of the expo for those that brought in books.
One of the books I brought with me was a Flash 105.
It was restored and had a page missing which I new about as I'm a bargain collector and for $50 it was a bargain to me.

Soon as Steve held the book in his hand he said there's glue on the spine which was correct.
And the book is light so it's missing a page.
He could tell it was incomplete by the weight of the book prior to opening it up.

That is experience from someone who has graded a lot of comics.

If he can pass that expertise to his current and possible new graders.

The consistency in grading can be maintained.

At the end of the day, consistent grading is paramount.

Originally Posted by Comicninja0215
i like the case the best and the forum here is really great. I also like the submission form which I think is very user friendly especially if you're new to the game. The staff interactions are spectacular.

if theyre was one thing to change it would be to update the dashboard as everything flows through the process a little faster.

Originally Posted by Mmanick
Quote:

Originally Posted by sborock
Quote:

Originally Posted by Mmanick
Not sure if this has been mentioned yet so I'll go ahead an say it. I was close to buying to buying a membership with cbcs over cgc but when I called to ask questions the customer service was terrible. No disrespect but I couldn't understand the 1st guy so I told him I'd call back and when I did the next person also couldn't really explain anything about the services, tiers, costs or grading turn around times. They all told me to refer to the website but unfortunately I had questions I felt I didnt see. I was thinking of sending in golden age and magazine size, signature verification books. The customer service couldn't answer not one of my questions. Just my 2 cents.

Your 2 cents makes perfect sense. Thanks for posting! We are looking into the CS problems and will find a way to make it better.

Thanks for the reply. It was just shocking to me that a grading companies cs didnt know the difference between a modern age, silver age, golden age comics. I'd you dont mine me asking are you guys using an international customer service company.

Originally Posted by KatKomics
not sure if the #'s are there to make it worth it but a CBCS Canada membership would be a nice option

Originally Posted by enaz13
Is it possible to have some place we can enter suggestions for items to be noted on comic slabs? Because I've received comics back that didn't have notations on the slab of things I thought would be important. If it's not having enough people/resources to verify everything problem this could help fill in the gaps for things missing on slabs.

Just some examples missing on slabs I was surprised about from on my submissions:

Thor: 339 Creation of Stormbreaker
Thor: 390 Didn't mention Captain lifting Mjolnir
Thor: 391 First appearance of Eric Masterson

I know we can note on orders but wish there was a place on the CBCS site to do this.