Help me help you! | CBCS Comics

@sborock

Hi Steve,

I only have one real problem everything else I can live with.

The customer service is offensive to your clients. When I have someone who doesn’t even know who deadpool is reading Bs off your site to me it’s much much worse than having no number to call.

Your not saving money by doing this your losing money and customers long term. I spent almost a thousand dollars (amount doesn’t matter) on my first order and felt like I was treated like dog you know what. I can call anywhere else when I purchase something what makes CBCS think they can get away with it???

I literally have hundreds of books here sorted out in press, no press, modern, silver, signature verification but can’t bring myself to send them in due to brutal customer service. ( staff at the con were amazing.)

Why would I trust you with high end keys worth 5 figures when I can’t even phone you?? It’s bizarre for a business to even expect that.

I’m being harsh but I think it’s important. The product you’re handling is as valuable as gold, diamonds and high end artwork these days. The service should reflect that as people are anxious about their things.

In any case it’s just my personal opinion and I hope you’re doing well. Not trying to hurt anyone but help you understand what I think is crippling to any business. I want to use your services often. Thanks for reading!!!

Best.

The Fifth Golden Girl 48.46K	48.46K sborock private msg quote post Address this user	plus 1 plus 1 plus 1 3
	Quote: Originally Posted by KYDU @sborock Hi Steve, I only have one real problem everything else I can live with. The customer service is offensive to your clients. When I have someone who doesn’t even know who deadpool is reading Bs off your site to me it’s much much worse than having no number to call. Your not saving money by doing this your losing money and customers long term. I spent almost a thousand dollars (amount doesn’t matter) on my first order and felt like I was treated like dog you know what. I can call anywhere else when I purchase something what makes CBCS think they can get away with it??? I literally have hundreds of books here sorted out in press, no press, modern, silver, signature verification but can’t bring myself to send them in due to brutal customer service. ( staff at the con were amazing.) Thank you! We are actually working on that. Why would I trust you with high end keys worth 5 figures when I can’t even phone you?? It’s bizarre for a business to even expect that. I’m being harsh but I think it’s important. The product you’re handling is as valuable as gold, diamonds and high end artwork these days. The service should reflect that as people are anxious about their things. In any case it’s just my personal opinion and I hope you’re doing well. Not trying to hurt anyone but help you understand what I think is crippling to any business. I want to use your services often. Thanks for reading!!! Best. Thank you! We are addressing that as well.
	3 years ago	Post 235 • IP flag post

I don't believe this....and I know you don't care that I don't believe this. 74.72K	74.72K GAC private msg quote post Address this user	plus 1 plus 1 plus 1 0
	Quote: Originally Posted by EbayMafia Quote: Originally Posted by GAC It's all good...just like to know motivation for wanting or not wanting something. Yeah, I think at this point we are debating the subject simply to understand why the "against" side has such strong feelings about it. I don't think there's any realistic chance it would actually happen. Agreed. if not for the sole reason @Jesse_O gave; the potential optical misunderstanding and your reasons as well. EDIT: but I do understand why some would be ok with it in the graders notes...primarily the collectors who have no desire to sell.
	3 years ago	Post 226 • IP flag post

I'm a #2. 11.51K	11.51K BigRedOne1944 private msg quote post Address this user	plus 1 plus 1 plus 1 0
	Pressing is restoration, regardless of it being widely accepted in order for TPGers, Pressers and Sellers to profit from. While profit has made this type of restoration practice more and more acceptable. It still has that “Dirty Little Secret” stigma attached to it that no dealer or seller wants to have attached to their books. I find it very telling that pressing techniques are so taboo that they cannot be discussed on TPGing forums Mr Borock has promptly addressed every idea mentioned here so far, but his silence on this subject is kind odd. I know it’s a controversial subject and staying politically correct is probably best, but I would like to know if he ever sees senerio where CBCS would ever release in house pressing information to their graders or note in housing pressing information on the CBCS label Ok let the heads explode....,..
	3 years ago	Post 227 • IP flag post

I'm a #2. 11.51K	11.51K BigRedOne1944 private msg quote post Address this user	plus 1 plus 1 plus 1 4
	Quote: Originally Posted by GAC EDIT: but I do understand why some would be ok with it in the graders notes...primarily the collectors who have no desire to sell. Everyone’s a seller sooner or later
	3 years ago	Post 228 • IP flag post

Masculinity takes a holiday. 37.27K	37.27K EbayMafia private msg quote post Address this user	plus 1 plus 1 plus 1 2
	Quote: Originally Posted by BigRedOne1944 Mr Borock has promptly addressed every idea mentioned here so far, but his silence on this subject is kind odd I think that Mr. Borock thanked everyone and wrapped up his part in the thread a day or 2 ago. Now it's just us kids spit-balling.
	3 years ago	Post 229 • IP flag post

I'm a #2. 11.51K	11.51K BigRedOne1944 private msg quote post Address this user	plus 1 plus 1 plus 1 0
	Quote: Originally Posted by EbayMafia Quote: Originally Posted by BigRedOne1944 Mr Borock has promptly addressed every idea mentioned here so far, but his silence on this subject is kind odd I think that Mr. Borock thanked everyone and wrapped up his part in the thread a day or 2 ago. Now it's just us kids spit-balling. I don’t believe he abandoned his own thread asking forum members for their ideas after only a couple days. It is without question a controversial discussion and as the man in charge I’m sure he has to carefully consider his comments on the subject. I apologize if I have put him between a rock and a hard place, but the subject has some strong pros and cons from both sides, and often times the best ideas forward evolve from the most spirited dialogues
	3 years ago	Post 230 • IP flag post

Collector 890	890 KYDU private msg quote post Address this user	plus 1 plus 1 plus 1 6
	@sborock Hi Steve, I only have one real problem everything else I can live with. The customer service is offensive to your clients. When I have someone who doesn’t even know who deadpool is reading Bs off your site to me it’s much much worse than having no number to call. Your not saving money by doing this your losing money and customers long term. I spent almost a thousand dollars (amount doesn’t matter) on my first order and felt like I was treated like dog you know what. I can call anywhere else when I purchase something what makes CBCS think they can get away with it??? I literally have hundreds of books here sorted out in press, no press, modern, silver, signature verification but can’t bring myself to send them in due to brutal customer service. ( staff at the con were amazing.) Why would I trust you with high end keys worth 5 figures when I can’t even phone you?? It’s bizarre for a business to even expect that. I’m being harsh but I think it’s important. The product you’re handling is as valuable as gold, diamonds and high end artwork these days. The service should reflect that as people are anxious about their things. In any case it’s just my personal opinion and I hope you’re doing well. Not trying to hurt anyone but help you understand what I think is crippling to any business. I want to use your services often. Thanks for reading!!! Best.
	3 years ago	Post 231 • IP flag post

You can't get good wood on the ball every time. 5.41K	5.41K HotKeyComics private msg quote post Address this user	plus 1 plus 1 plus 1 4
	+1 to KYDU's statement. As a new customer coming over, this is a concern for me the more I read about it being an issue for current members. I can only say that I would gladly pay $1 more per comic graded for excellent customer service that was well informed and responsive.
	3 years ago	Post 232 • IP flag post

Collector 2.35K	2.35K Sebastsk8 private msg quote post Address this user	plus 1 plus 1 plus 1 9
	@BigRedOne1944 he was given a ton of ideas already, maybe he's just busy sifting through those and working on suggestions instead of reading people argue about grades notes saying a book was pressed or not. Just making this thread and responding as much as he has already is more than I've seen from any other grading company.
	3 years ago	Post 233 • IP flag post

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