Turnaround 5.014486
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wildmind private msg quote post Address this user | |
| I clicked on the invoice link to the far right and it did not show any latest status. It showed 'Submitted' | ||
| Post 201 • IP flag post | ||
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Weaponx606 private msg quote post Address this user | |
Wow, my latest submission was delivered yesterday and within 24 hours got the email it was received and my card charged.  |
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| Post 202 • IP flag post | ||
 past performance is no guarantee of future actions.
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KatKomics private msg quote post Address this user | |
Quote:Originally Posted by wildmindyeah..you may be out of luck...they are very hit and miss with actually updating the status's? stati?? I wouldn't be surprised if you get multiple status updates all at once as it prepares to ship. |
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| Post 203 • IP flag post | ||
 I wish I had a title.
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ComicNinja0215 private msg quote post Address this user | |
I see the increase in volume group has the turnaround times going up. I guess this is good for steve and friends  |
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Collector
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Weaponx606 private msg quote post Address this user | |
| Well, good news is 2 day modern is right on track. My submission was delivered to Dallas on Wednesday and they’ve been graded as of today. | ||
| Post 205 • IP flag post | ||
 Masculinity takes a holiday.
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EbayMafia private msg quote post Address this user | |
Quote:Originally Posted by Comicninja0215 People forget that when TATS's go up, a company doesn't actually make any more money. The only way to make more money is to put more product out the back door or charge more. More product coming in the front door just increases TAT's, (and cash flow) but not profits. |
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| Post 206 • IP flag post | ||
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I wish I had a title.
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ComicNinja0215 private msg quote post Address this user | |
| @EbayMafia yeah good point, I wasn't looking at it that way. | ||
| Post 207 • IP flag post | ||
 Collector
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Donnied private msg quote post Address this user | |
| A backlog of comics to be pressed/graded is handy because it guarantees a certain amount of work for the employees, and a steady amount of profit for the company. Too much backlog risks disappointing the customers, and a slowdown in new comics joining the backlog. I'm sure it is a tough balancing act for the management to keep the proper number of skilled people to move the books through the system in a reasonable time, without having too many people and eating up too much profit. I'm sure it's not an easy job. With the increase in TATs it looks like the balance has shifted toward understaffed. | ||
| Post 208 • IP flag post | ||
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Masculinity takes a holiday.
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EbayMafia private msg quote post Address this user | |
Quote:Originally Posted by Donnied @Donnied Those points are right on, and my company has been dealing with that for 10 months now. All those new orders start out great and then get scary real quick. Getting additional people who are qualified for the bottleneck positions (grading I assume) is easier said than done. And then, like you said, if new business slows down you find yourself in the difficult position of trying to find a way to justify paying the people you just hired 3-4 months earlier. I don't want to say what the obvious solution to growing TAT's is, because then everyone will blame me for the price increase that was always coming anyway. |
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| Post 209 • IP flag post | ||
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Collector
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Donnied private msg quote post Address this user | |
| The problem trying to be fixed is too much backlog (TAT). Pissing off the customers by increasing the price, so that they don't submit as many comics, I think, would be very shortsighted and detrimental to the long term growth of the company. Not discounting the price of the comics coming in would be a much better idea. Keep the customers happy, slow the influx of comics, but still make a little more money to hire additional personnel. Maybe have discounts directed to the areas not being fully being used, like VSP maybe, if it is an area being under used, or some other service. Maybe they have a team of Golden Age graders that are twiddling their thumbs, while the Silver Age team is overwhelmed(?). No insight being claimed of course. | ||
| Post 210 • IP flag post | ||
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Masculinity takes a holiday.
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EbayMafia private msg quote post Address this user | |
Quote:Originally Posted by Donnied @Donnied While I'm sure those graders are one and the same, I think you hit on another great point. The formula for revenue is Revenue=number of jobs completed x average price per job. Once you max out the number of submissions you can handle, the only way to grow revenue is to increase the average amount per submission. I had suggested focusing future discounts on the higher-end stuff where people are paying a percentage of FMV rather than a fixed price per book. Those high-end books also become free publicity for the company when sold publicly. |
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| Post 211 • IP flag post | ||
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Collector
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Donnied private msg quote post Address this user | |
| Raising price will not solve the problem. Increasing number of jobs completed without increasing price per job will also grow revenue. Hire more people, eat through the backlog, reduce TAT (the biggest problem). | ||
| Post 212 • IP flag post | ||
 Collector
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Spidey62 private msg quote post Address this user | |
| My buddy and I each submitted a few books each at a show last month. His got delivered back to him today. Mine are stuck at received. The roll of the dice once books get there. Meh, hoping for back by the endish of june. | ||
| Post 213 • IP flag post | ||
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I wish I had a title.
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ComicNinja0215 private msg quote post Address this user | |
| For whatever reason, I have an easier time waiting for my books to come back from cbcs than cgc. Weird... | ||
| Post 214 • IP flag post | ||
 The apple sauce and pudding were the best part...
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Bronte private msg quote post Address this user | |
| I believe the term is: Inherent bias. But truth be told I felt comfortable letting things ride with cbcs too. I felt comfortable with how they did things whereas at one point I was curious as to if CGC swapped books because of a 1 full point drop and a page quality drop on a preexisting cgc book being Cpr. |
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| Post 215 • IP flag post | ||
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I wish I had a title.
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ComicNinja0215 private msg quote post Address this user | |
| @Bronte yeah I can't lie, I'm totally biased towards cbcs .I really have to let go of my distance for CGC because it's not good. Sure, things are a hot mess over there but I'm sure in time it will worknots self out. I chose cbcs not because I hate the other guys but I just liked them more. | ||
| Post 216 • IP flag post | ||
 I'd like to say I still turned out alright, but that would be a lie.
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flanders private msg quote post Address this user | |
Quote:Originally Posted by flanders Optimistic this will ship next week, since the new estimated turnaround time is 14 weeks. |
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| Post 217 • IP flag post | ||
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I wish I had a title.
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ComicNinja0215 private msg quote post Address this user | |
| @flanders get it flanders! | ||
| Post 218 • IP flag post | ||
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Masculinity takes a holiday.
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EbayMafia private msg quote post Address this user | |
Quote:Originally Posted by Comicninja0215 Quote: Originally Posted by Bronte @Bronte @Comicninja0215 As a sales representative one of the first things I try to do is to "humanize" myself, my boss and our company in the eyes of the customer. As a sales tactic I impress on them how small and personal our company is, as opposed to large and bureaucratic. I think the @sborock participation in this forum does that for us. We interact with the top of the CBCS food chain and know how to get a message to him in a worst case scenario. At CGC we know that we can only get a message as far as the customer service rep decides it should go. That probably explains why we are more likely to let thing ride (slide?) with CBCS than with CGC. |
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| Post 219 • IP flag post | ||
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The apple sauce and pudding were the best part...
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Bronte private msg quote post Address this user | |
| @EbayMafia May I ask what business your in? |
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| Post 220 • IP flag post | ||
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Masculinity takes a holiday.
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EbayMafia private msg quote post Address this user | |
| @Bronte I do sales in the home improvement industry. I will PM you the website. | ||
| Post 221 • IP flag post | ||
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I'd like to say I still turned out alright, but that would be a lie.
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flanders private msg quote post Address this user | |
| @EbayMafia I can imagine you doing a Tim the Toolman Taylor impression to seal the deal. | ||
| Post 222 • IP flag post | ||
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I wish I had a title.
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ComicNinja0215 private msg quote post Address this user | |
| @EbayMafia Steve being a force on the forums is a huge plus. I always like seehim interact with all of us . | ||
| Post 223 • IP flag post | ||
 Collector
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xvipah private msg quote post Address this user | |
| And received yesterday. So, 3 moderns and a bronze/copper, no pressing, with a FastPass. Took a total, from mailing out to getting back, of 6 weeks and some change. I, honestly, have submissions in to CGC I sent around that same time that haven't even been opened and acknowledged yet. Meanwhile, these I already got back. That's a significant data point to me. Quote: Originally Posted by xvipah |
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| Post 224 • IP flag post | ||
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past performance is no guarantee of future actions.
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KatKomics private msg quote post Address this user | |
| Whooo Hoooooo!!! Starting Week F%^KING 12 of 'ShipToCanada' Come on guys you can do it!!! A few more weeks and I'll have been in return shipping longer than the whole pressing and grading process!!! |
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| Post 225 • IP flag post | ||
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Silverado private msg quote post Address this user | |
Quote:Originally Posted by KatKomics A few posts up, someone indicated that the top dogs of the company come and converse with us on these forums. I haven't seen that in regards to this shipping fiasco which has been ongoing for months. It will be interesting to see how they formulate their apology for the crappy return shipping service/communication. I bet CBCS includes an apology note encased in a 9.8 slabber. |
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| Post 226 • IP flag post | ||
 I don't believe this....and I know you don't care that I don't believe this.
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GAC private msg quote post Address this user | |
Quote:Originally Posted by GAC don't know when they went into shipping status but still just a re-holder and slab-only/VSP submissions. |
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| Post 227 • IP flag post | ||
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Donnied private msg quote post Address this user | |
| @Silverado - I'm pretty sure most everybody on the Canadian side of the border understands that their own government is the reason for the delays in shipping to and from the US, not CBCS. | ||
| Post 228 • IP flag post | ||
 Collector
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Paulbg2000 private msg quote post Address this user | |
| Today marks 8 weeks since my books were received in Oakville and still marked as "submitted" in dashboard. | ||
| Post 229 • IP flag post | ||
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past performance is no guarantee of future actions.
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KatKomics private msg quote post Address this user | |
Quote:Originally Posted by Donnied I don't actually think the border closure has that much to do with delays. If it weren't for the total lack of communication we would know for sure. CBCS Canada was a 1 man operation, are you telling me that warehouse where the books are received they couldn't get a co-packer to bundle up the books once a month or conversely break down return shipments into CanPar or FedEx and get them out the door in a timely manner? No way does not having 1 body on hand put me at starting week 12 of return shipping. I can understand receipts taking 10 weeks plus since apparently it's almost 5 or 6 weeks just for US orders to change to processing due to the volume of business - who knows? The total lack of any communication makes it hard to know what to expect - and when dealing with thousands of dollars of books, some of which I couldn't afford to replace at current FMV - makes one a bit worried to say the least. |
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