Turnaround 5.014486
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Dawnstar private msg quote post Address this user | |
Quote:Originally Posted by Caffeine_Kid lol exactly. If #2 was ironed out, this thread would be a lot quieter. Especially for first-timers who are somewhat shocked when first learning this is a thing. It's like, "Wait, what??" Regardless of TAT, nobody would expect to be stuck on "submitted" for over a month and longer. Besides a general uneasiness, there's that 60-day shipping insurance window expiring that's the real sore thumb. |
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| Post 901 • IP flag post | ||
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crash22 private msg quote post Address this user | |
| Talked to someone today finally, they said my order was shipped to Canada 3 weeks ago and to be patient should arrive soon even though it’s been 7 months lol. Curious my dashboard does not have any comics listed but they say my boos are shipped has anyone else experienced this. | ||
| Post 902 • IP flag post | ||
 I'm good with splotches.
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Nuffsaid111 private msg quote post Address this user | |
| @Caffeine_Kid @Dawnstar yea... I totally understand. That is my caveat "whenever the heck that might be"... lol. And that does remain an unfortunate piece in all this that retains some level of stress. I don't have a good answer for that one. I can only say once it on the dashboard you're good. In fact, I am of the opinion once my Post office tracking indicates it was delivered to CBCS, then I'm good. |
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| Post 903 • IP flag post | ||
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Elvinv private msg quote post Address this user | |
| It’s been two months and 2 ordered have not been received on my dashboard. 🤦♂️ Then I have two books for rehoused due to CBCS mislabeled which don’t show up on my dashboard. Cust serv doesn’t reply to emails. Frustrated. |
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| Post 904 • IP flag post | ||
 No rust here...
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Nearmint67 private msg quote post Address this user | |
| @bennyb86 Mega-Con was so freakin packed on Saturday.................. I really wish the would spread the vendor booths out and widen the isles so that it's not elbow to elbow in there. I think they should also restrict all the cosplay people to a separate area so people not doing cosplay can actually enjoy the con. Very few comic book vendors with back issues. Mostly new variant dealers like Unknown & Frankies etc.... I'm old school. I like bronze, silver and some copper. It's so commercialized now. Not as great of a show as it use to be 20+ years ago.... |
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| Post 905 • IP flag post | ||
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No rust here...
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Nearmint67 private msg quote post Address this user | |
Quote:Originally Posted by Nuffsaid111 So I escaped from the funny farm for the weekend...  Submitted another 30 moderns (received on Monday-that's fast!!!) and went Saturday to Mega-(Con-Gested)..That place was so packed. Thought I could blend in, but they cought me because I wasn't dressed in any cosplay garb....So back to the comic book funny farm....hahahehehoho...... |
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| Post 906 • IP flag post | ||
 Suck it up, buttercup!!
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KatKomics private msg quote post Address this user | |
Quote:Originally Posted by crash22 yup! I've had an order back before it even said shipped!! |
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| Post 907 • IP flag post | ||
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No rust here...
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Nearmint67 private msg quote post Address this user | |
Quote:Originally Posted by Comicninja0215 Yeah, the left hand has no idea that there is a right hand over there.... Maybe they should have a company pic-nic and shake on getting the show back on track. Maybe consider paying people more than the advertised 14.00 - 14.50 per hour. Seriously, McDonalds' is paying high school kids 15.00. And they want these folks to handle, log, press, grade, label, encapsulate, pack and ship our comics for that pittance amount of $$.... Man! PAY they people. I think Beckett can afford to lead the way and pay folks 20.00 - 25.00 to start and then more as they get better at all the things needed to get our very valuable comics from received to shipped. PAY...PAY...PAY...Stop Being a tight wad...... Oh, did I just vent at the ridiculousness we are all enduring? MY sincere apologies....  |
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| Post 908 • IP flag post | ||
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Huntergreene2 private msg quote post Address this user | |
Quote:Originally Posted by KatKomics It's a special service for Canadians so we don't peek at our grades before we get them. Makes for better YouTube unboxing videos. |
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| Post 909 • IP flag post | ||
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timberghost private msg quote post Address this user | |
Quote:Originally Posted by crash22how did you get to talk to someone? Any email I send to customer support comes back undeliverable, so they have shut down email to customer support?? |
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| Post 910 • IP flag post | ||
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dameki private msg quote post Address this user | |
| Mar 21, 2021 21-101AF45 Processing 16 No status change since updated to received. Last update was from Steve saying they were through pressing almost two months ago. Invoice hasn't updated at all only shows submitted. : ^) |
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| Post 911 • IP flag post | ||
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Kryptoscomics private msg quote post Address this user | |
| I have books received by CBCS almost 2 months ago that still are not on the dashboard. My contact there often doesn't answer my emails about this. I don't love the 5 month processing time but it is completely unacceptable that they can't even find the books received so long ago. I am incredibly frustrated. I completely agree with the comments showing up here | ||
| Post 912 • IP flag post | ||
 It was a one trick pony show but always hilarious.
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GAC private msg quote post Address this user | |
Quote:Originally Posted by GAC still in Labels |
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| Post 913 • IP flag post | ||
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It was a one trick pony show but always hilarious.
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GAC private msg quote post Address this user | |
Quote:Originally Posted by GAC still on my dashboatd |
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| Post 914 • IP flag post | ||
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crash22 private msg quote post Address this user | |
| how did you get to talk to someone? Any email I send to customer support comes back undeliverable, so they have shut down email to customer support?? @timberghost I Called the 1-844 number talk d to someone in the call centre they said my books were shipped to Canada 3 weeks ago and I should get my books in a few weeks. Still doesn’t make sense to me lol |
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| Post 915 • IP flag post | ||
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dameki private msg quote post Address this user | |
Quote:Originally Posted by crash22 I messaged Steve in the pressing thread a few months ago. He is normally really good about updating people where their books are on his end. |
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| Post 916 • IP flag post | ||
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crash22 private msg quote post Address this user | |
| I messaged Steve on Monday still waiting to hear back, CBCS customer support in general is terrible | ||
| Post 917 • IP flag post | ||
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Suck it up, buttercup!!
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KatKomics private msg quote post Address this user | |
Quote:Originally Posted by crash22 could always copy spaulus@cbcscomics.com Steve Paulus is the Canada rep - but he lives about 2 or 3 hours away from Oakville on the US side so hasn't been able to cross - but - he may have more visibility to what is going on. I had a return take 14 weeks though Oakville a while back By the sound of it there have been service issues from their Canadian partner - I would think they will change partners after things get back to normal - or maybe once back to normal they won't require the extra service level from them as Steve could handle it himself? |
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| Post 918 • IP flag post | ||
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dameki private msg quote post Address this user | |
Quote:Originally Posted by crash22 Yeah it can be quite daunting trying to figure out where your books are and how much longer you have waiting but I will say the final product is worth the wait. |
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| Post 919 • IP flag post | ||
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Collector
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Kryptoscomics private msg quote post Address this user | |
| My submission from July 1 as of 10 minutes ago now says processing. So some progress | ||
| Post 920 • IP flag post | ||
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Suck it up, buttercup!!
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KatKomics private msg quote post Address this user | |
| fuel for the fire!!! anyone confirm where my books are?? Steve Paulus said they had my books and they would be in the system "soon" but that was a month and a half ago!!  order details  |
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| Post 921 • IP flag post | ||
 Moderator
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Jesse_O private msg quote post Address this user | |
Quote:Originally Posted by Kryptoscomics Just fyi, CBCS knows where your books are. The dashboard is on a separate network than the internal network used. The dashboard information has to be manually entered. Your books are safe. Having said that, I get the frustration. |
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| Post 922 • IP flag post | ||
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Collector
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Kryptoscomics private msg quote post Address this user | |
| As a company in charge of both systems they really need to get that integrated and working better. It does not represent them well And their reps need to be responsive and do more than just say we are backed up and working on it |
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| Post 923 • IP flag post | ||
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Caffeine_Kid private msg quote post Address this user | |
Quote:Originally Posted by Kryptoscomics Well that doesn't make me feel any better. My June 10 submission (thru Oakville) still not showing as received. Support told me submissions would be in the queue according to the date received. |
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| Post 924 • IP flag post | ||
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Bobashek private msg quote post Address this user | |
Quote:Originally Posted by KatKomics Steve was the rep who was at my show in WA state. He has nor answered my email nor can I reach him by phone. I really wish we talked more in depth about membership and VSP. On a side note, if CBCS is looking for additional business development reps, I would seriously consider it. |
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| Post 925 • IP flag post | ||
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etapi65 private msg quote post Address this user | |
| I mailed in two orders on June 28th (one for press, one without press). Sent priority and they received on June 30th (per USPS). I was informed today that the pressing order has been officially received in their pressing department. That's 7 weeks for them to officially "receive" a package. I submitted two orders as the suggestion was to separate pressing on non-pressing; so I did that. I don't necessarily expect the dashboard to update, but since they directly informed me via e-mail (and dash DID update) figured I'd share. | ||
| Post 926 • IP flag post | ||
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No rust here...
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Nearmint67 private msg quote post Address this user | |
Quote:Originally Posted by Jesse_O Maybe it's time to integrate the two systems so that when the internal system is updated, so are our dashboards...........Just a thought, but it would sure make things a bit better for us who are the ones paying for all this, right? Thanks Jesse |
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| Post 927 • IP flag post | ||
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I'm good with splotches.
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Nuffsaid111 private msg quote post Address this user | |
| Maybe a software link from the CBCS internal system to the dashboard/external/customer system? That would seem like a major major upgrade with very little outlay of $$$ for the software linkages? I dunno - just looking for a simple solution |
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| Post 928 • IP flag post | ||
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cklamer private msg quote post Address this user | |
| One more week and I hit the 17 week mark. Been in grading since 07/28/21. Let's see if they hit right on the nose or will they be longer. Only the Shadow knows! Hahahahahahahahahahahahaha |
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| Post 929 • IP flag post | ||
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crash22 private msg quote post Address this user | |
| Don’t hold your breath I’m at 26 weeks and waiting, says books were shipped to Canada 3 weeks ago, this is crazy | ||
| Post 930 • IP flag post | ||