Turnaround 5.014486
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Silverado private msg quote post Address this user | |
Quote:Originally Posted by KatKomics A few posts up, someone indicated that the top dogs of the company come and converse with us on these forums. I haven't seen that in regards to this shipping fiasco which has been ongoing for months. It will be interesting to see how they formulate their apology for the crappy return shipping service/communication. I bet CBCS includes an apology note encased in a 9.8 slabber. |
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| Post 226 • IP flag post | ||
 It was a one trick pony show but always hilarious.
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GAC private msg quote post Address this user | |
Quote:Originally Posted by GAC don't know when they went into shipping status but still just a re-holder and slab-only/VSP submissions. |
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| Post 227 • IP flag post | ||
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Donnied private msg quote post Address this user | |
| @Silverado - I'm pretty sure most everybody on the Canadian side of the border understands that their own government is the reason for the delays in shipping to and from the US, not CBCS. | ||
| Post 228 • IP flag post | ||
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Paulbg2000 private msg quote post Address this user | |
| Today marks 8 weeks since my books were received in Oakville and still marked as "submitted" in dashboard. | ||
| Post 229 • IP flag post | ||
 Suck it up, buttercup!!
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KatKomics private msg quote post Address this user | |
Quote:Originally Posted by Donnied I don't actually think the border closure has that much to do with delays. If it weren't for the total lack of communication we would know for sure. CBCS Canada was a 1 man operation, are you telling me that warehouse where the books are received they couldn't get a co-packer to bundle up the books once a month or conversely break down return shipments into CanPar or FedEx and get them out the door in a timely manner? No way does not having 1 body on hand put me at starting week 12 of return shipping. I can understand receipts taking 10 weeks plus since apparently it's almost 5 or 6 weeks just for US orders to change to processing due to the volume of business - who knows? The total lack of any communication makes it hard to know what to expect - and when dealing with thousands of dollars of books, some of which I couldn't afford to replace at current FMV - makes one a bit worried to say the least. |
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| Post 230 • IP flag post | ||
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Paulbg2000 private msg quote post Address this user | |
Quote:Originally Posted by KatKomics This!!!! ^^^^^^ Biggest concern for me is that Canada Post has a 3 month cap on insurance claims...if it pushes longer than 12 weeks and something did happen to my books in transit without any notification from CBCS, I am completely out all the value on the 20 books I submitted. |
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| Post 231 • IP flag post | ||
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Donnied private msg quote post Address this user | |
| Do the graded books being shipped back to Canada go through CBCS Canada? I would think the comics are shipped straight to the customer from CBCS in Dallas. So once they are marked shipped, that probably means they are out of CBCS's hands and in the postal system. Since shipping to US residents is working reasonably normally then the delay is where the boxes try to get over the border to Canada, which is completely out of CBCS's control. I'd say the boxes are stacked in a warehouse like the ark from Indiana Jones, waiting for a skeleton crew of postal workers to dig through. The Canada Post site said there are "significant" delays and heavy packages experiencing "very significant" delays. Until Canada allows full staffs, and all shifts, to get back to work, people need to be prepared to wait. The scariest part is that packages are being shipped between multiple processing locations to get them moving faster. Each time its handled means a chance for damage. | ||
| Post 232 • IP flag post | ||
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Weaponx606 private msg quote post Address this user | |
| 2 day Modern books were back in my hands today. Barely a week from me shipping the books out until they came back all graded. Happy happy joy joy! | ||
| Post 233 • IP flag post | ||
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Suck it up, buttercup!!
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KatKomics private msg quote post Address this user | |
| @Donnied The books come back through CBCS Canada and then have the option of in person pickup, Canada Post or FedEx Canada. It is done this way because it is a) cheaper to send a tote full of books though LTL shipping...basically the shipper has a truck going in the same direction but it is not full...to lower the cost of shipping for everyone on the truck they fill up as much space as possible with multiple shipments b) it eliminates the hassle of the fake brokerage fees etc. that FedEx US tries to charge when direct shipping back and c) depending where you live, Canada Post or FedEx Canada may be cheaper so they've given us the option to choose (of course in normal times you could go in person to get your books) With the zero communication we don't know where the books are. Does 'ShipToCanada' mean they are filling a tote to send, does it mean it's on that LTL truck? does it mean it made it to CBCS Canada and the people there are sorting into Canada Post/FedEx or are they actually with Canada Post/FedEx?? - we don't know. The sole CBCS Canada staff who lives in the US isn't on site...ok, fine, we get that. CBCS is in a shared warehouse space and there are multiple service providers who will come into your warehouse space and do things for you i.e. re-sticker a product for export, re-pack your goods into a multi-pack or even collect your packages and mail them to CBCS Dallas all for a fee (flat rate or more likely piece work fee). They obviously have that staff also unpacking the CBCS Dallas tote and forwarding to the Canadian customers with their carrier of choice (we have been getting our books to Dallas and back - someone is doing it!) So that brings us back to where is the breakdown in the process?? and 12 weeks is too F'ing long Not sure about FedEx Canada but any packages I send using Canada Post are getting to their destinations in 2 to 4 days with stated times of 2 days - so I don't really think Canada Post is the issue. Really just want to know where the books are and how long the return should be. It's really not that hard. we have X# of submissions from Canada and X orders fill a tote...we can get a tote on an LTL truck every X weeks and it takes X time to get to Canada (on average as that LTL truck will be stopping to make deliveries along the way). Once in Canada our temporary warehouse help takes X days to unpack and forward the books then finally X days with the carrier. If I've been waiting 12 weeks and they were lost be Canada Post I have no way to know and would presumably not be able to get any insurance $$. If they are at any step before the final carrier CBCS should have eyes on them and all should be good. but crickets...just crickets... |
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| Post 234 • IP flag post | ||
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It was a one trick pony show but always hilarious.
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GAC private msg quote post Address this user | |
Quote:Originally Posted by GAC I have been calling and emailing customer service, Stacey at Beckett and Nancy at Beckett every day for weeks. I keep getting told they're forwarding my inquiry to the correct people for resolution but resolution never comes. All I'm requesting is knowledge of where my re-holder submission (1 book) is and my slab-only/VSP (3 book) submission is. No one can seem to tell me this. Status has been in Shipping for months. |
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| Post 235 • IP flag post | ||
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It was a one trick pony show but always hilarious.
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GAC private msg quote post Address this user | |
Quote:Originally Posted by GAC Lol!! just got this response: RESPONSE: Both of these orders are currently in Oakville and will be sent on to the customer as soon as UD can schedule some time to ship it. |
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| Post 236 • IP flag post | ||
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Suck it up, buttercup!!
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KatKomics private msg quote post Address this user | |
| @GAC SOB...give me the keys..I have free time every weekend I'll mail the damned things out! |
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| Post 237 • IP flag post | ||
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It was a one trick pony show but always hilarious.
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GAC private msg quote post Address this user | |
| @KatKomics I hear you!! UD is Universal something or other isn't it? EDIT: Universal Distributions |
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| Post 238 • IP flag post | ||
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Suck it up, buttercup!!
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KatKomics private msg quote post Address this user | |
| @GAC Wish they would respond and let me know where my 2 orders are - one entered shipping March 12 the other about 2 weeks after that Only sent 2 or 3 emails so far to cbcs customer service ....maybe I need to call and send an e-mail 2 or 3 times daily?? |
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| Post 239 • IP flag post | ||
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It was a one trick pony show but always hilarious.
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GAC private msg quote post Address this user | |
| @KatKomics Yeah, I reached a point where I got annoyed so I called and sent emails every day. By the time I get my re-holder book and 3 slab-only/VSP books, it'll be 6 months...to me, that's crazy for what these submissions are. | ||
| Post 240 • IP flag post | ||
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Donnied private msg quote post Address this user | |
| @KatKomics - Thanks, I know more about how Canada CBCS works. And it seems that it sucks! What a horribly complicated process. With so many hands touching the box, it's surprising it arrives in one piece, if it arrives at all. These kind of issues, even the simpler ones in US, are completely souring me on the whole grading thing. Until these companies get their crap together, it would be better to just stop using them. It's like what happens when a really good chef decides to open a restaurant, that then fails in 6 months because the chef knew nothing about running a business. Is the management at CBCS a bunch of guys that love comics, but don't know the basics of business, such as staffing, and customer service? I've had very little experience with CBCS C.S., but from reading this forum it seems many people don't have a very high opinion. |
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| Post 241 • IP flag post | ||
 Masculinity takes a holiday.
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EbayMafia private msg quote post Address this user | |
| How come nobody is mentioning Universal Distribution in this thread? Unless I totally misunderstand the situation it seems to me they are handling the logistics to and from the CBCS office and are the only ones who can resolve this. I think that's where the Emails and phone calls should be going, pretty sure there is nothing that CBCS will be able to do for anyone regarding the shipping logistics whether you use USPS, FedEX, UPS or Universal Distribution. It also seems very possible that UD has just stopped caring. My best guess is that they made so little money on the arrangement that they don't care anymore. I certainly would not recommend using UD again until they show signs that your business is something they want. CBCS tried to create a partnership that would make it cheaper and easier for Canadian customers to use their service. It looks like it's going to fall under the "no good deed goes unpunished" category. I understand the frustration, but I don't see how CBCS is accountable for it. https://universaldist.com/home |
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| Post 242 • IP flag post | ||
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Suck it up, buttercup!!
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KatKomics private msg quote post Address this user | |
| @EbayMafia whoa..that could start a sh!t storm. I figure UD is working in conjunction with or at the direction of CBCS Canada so we shouldn't be contacting them direct - it's CBCS's job to ensure books are being sent in a timely manner and it's up to them to light a fire under UD's a$$ if UD is where the problem lies. Bet you if we did directly contact UD that would be a quick way to make a potentially bad situation worse. |
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| Post 243 • IP flag post | ||
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cwazywabbit private msg quote post Address this user | |
| Maybe we need to put a dollar figure on this ..as in the amount of $$ CBCS will miss out on from customers losing faith in their TAT/communication process and no longer being comfortable making new submissions. This is where I'm at right now. No more submissions unless there's a major change here. I did have another 100 or so books to be graded if this had gone reasonably smooth. I'm also very close to just demanding my property back without grading/pressing. Currently I have 2 submissions en route, still marked as 'Submitted' for the last 6 weeks. The boxes could still be sitting in Oakville for all I know ..or fallen off the back of a truck. I really don't care if UD is behind the delays for Canadian customers. I sent in these books based on information from the CBCS site, and they are the company that will be billing my credit card. Sorry, but getting a little irritated with this. |
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| Post 244 • IP flag post | ||
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Paulbg2000 private msg quote post Address this user | |
| Books were finally logged in this morning from Arpil 6th....feeling better now. | ||
| Post 245 • IP flag post | ||
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dixon private msg quote post Address this user | |
| I don't see them updating TATs for reholder orders so here's my update: 1 book reholder logged into their system on 4/12 still shows as "Processing". Tomorrow we celebrate the one month anniversary of the 3 weeks TAT showing on the website. |
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| Post 246 • IP flag post | ||
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newsstand_comix private msg quote post Address this user | |
| With regards to TAT and communication via Canada I will say that a good portion of it may also be what is happening at the border. Once it leaves CBCS it has to traverse customs and if it involves USPS and CanadaPost that is a complete sh**show for all packages. I have had a package sit at ICS Customs in NY for over 30 days with no update, no movement, etc. and there are others that are having similar or worse issues. FedEx and UPS don't seem to route through those customs locations and don't seem to have the same issues as I had a package delivered and received via FedEx in under a week while all CanadaPost and USPS packages have taken ages to get delivered or are still in limbo. This of course only addressed the issue once it leaves CBCS, timely checkin, status updates, etc. are all on CBCS. |
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| Post 247 • IP flag post | ||
 I wish I had a title.
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ComicNinja0215 private msg quote post Address this user | |
| @dixon They always show as processing. Clink on the invoice link to show the real status of your order. Welcome aboard! | ||
| Post 248 • IP flag post | ||
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It was a one trick pony show but always hilarious.
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GAC private msg quote post Address this user | |
Quote:Originally Posted by KatKomics BINGO! UD is sub-contracted by CBCS. All our invoices have CBCS on them and that's who we pay. Whether the actual issue is with UD or not is irrelevant. This is CBCSs issue to fix. |
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| Post 249 • IP flag post | ||
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SMH private msg quote post Address this user | |
| Anybody have recently delivered packages delayed in getting updated to "processing"?? Books delivered on 5/20, still no update. Beginning of May I had books get updated to "processing" 2 days after delivery. Thanks, this is only my second submission in over 2 years. |
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| Post 250 • IP flag post | ||
 If the viagra is working you should be well over a 9.8.
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xkonk private msg quote post Address this user | |
| @SMH yeah, if you read through the non-Canadian posts you'll find that they're taking a few weeks to check books in right now. | ||
| Post 251 • IP flag post | ||
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If the viagra is working you should be well over a 9.8.
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xkonk private msg quote post Address this user | |
| My order from March is in production according to an email I just got. It had press screen with fast press as well as fast pass; I wasn't expecting it to be this speedy though. | ||
| Post 252 • IP flag post | ||
 I AM... THE Bat-Manuel
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MurrayC private msg quote post Address this user | |
| My first order that was received back in February is at 17 weeks as of today and is still labeled as being "Grading" | ||
| Post 253 • IP flag post | ||
 I'm good with splotches.
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Nuffsaid111 private msg quote post Address this user | |
My "Labels" have been close to 5 weeks now. I can't wait to see how special my "Labels" must be after 5 weeks of working on the "Labels"  |
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| Post 254 • IP flag post | ||
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Suck it up, buttercup!!
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KatKomics private msg quote post Address this user | |
| At least CBCS Canada is sending books down to Dallas. My April 9th order is now received and moved to pressing I don't actually consider this too long of a delay - 7 weeks from when they physically received....and about 5 weeks of that is CBCS Dallas to enter into their system Begs the question...where the hell are my 'ShitToCanada' books week 12 and week 10 now!!! |
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| Post 255 • IP flag post | ||