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CBCS Signature ASP

Superior Customer Service - CBCS12936

Collector Nuffsaid111 private msg quote post Address this user
About 2 months ago I had posted (at the time) my recent CBCS books I received.
Within that post, I had stated I was happy, but not happy. Happy with the grades; but not happy that 2 witnessed signatures were missed on my Magnus #10 and Weird War Tales #10 by Walt Simonson.
When I looked at my completed paperwork, I realized it was my fault that I did not review, and realize that these 2 issues were missing the ASP by Simonson checkmarks on the paperwork.

My responsibility, my fault.

Mr. Borock saw my post and reached out to me individually to correct the issue.
2 Months later, I am happy to say the books are witnessed now and I can't thank CBCS and Mr. Borock enough for what I consider superior customer service.

I am 99% sure the other guys would not have done this for me.
To me this is well above and beyond from a customer service perspective and feel it needs to be said.


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Collector Comicninja0215 private msg quote post Address this user
Steve is the man!!! Everything i have seen here has made me a fan and I didn't even get my books yet!!👍
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CBCS President sborock private msg quote post Address this user
@Nuffsaid111 So glad you are happy and thanks for the kind words!
@Comicninja0215 Thank you! You are too kind!
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Collector MatterEaterLad private msg quote post Address this user

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Collector MrNotSoNice private msg quote post Address this user
I have heard that CGC books fetch a higher price than CBCS books. I don't care. CBCS has been good to me and CBCS is my go-to grading company. Always had good service and I think CBCS simply has a better product. I've sent many books to CBCS, not one to CGC. I think the slabbed book difference will narrow and be eliminated by the market in the future. Vote with your feet.
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Collector Gamecube2482 private msg quote post Address this user
Yea their customer service is great. I just emailed the about my submission and they got back to me super quick. Hearing stuff like this makes me glad I use them to grade my books.
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Collector Comicninja0215 private msg quote post Address this user
@MrNotSoNice I've said before I didn't like CGC's submission form and I really don't like that you have to be a member to send books to the site. CBCs's submission form is way easier and more accessible . I sent my order out with just a regular press and Daryl got a fast one added for me like 2 weeks later. I don't think the other guys would have done that in that short of time without some huge hassle. #heretostay
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Collector Jabberwookie private msg quote post Address this user
At the risk of looking like an Apple polisher, I’m always really impressed with the customer service.

Darryl is a rock star and truly cares about the customers. I always know I’m in good hands when working with him.


And what can you say about Steve?

What other owner would take that kind of initiative? Heck, we exchanged numbers to try and meet at a convention in February.

Having an owner who is as transparent and accessible as Steve, is amazing customer service.

I’ve been very happy to work with CBCS.

It’s really rekindled my love of comics and collecting.

Great work, guys!
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CBCS President sborock private msg quote post Address this user
@Jabberwookie Thanks so much! Love that we rekindled your passion for our hobby!
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Collector Comicninja0215 private msg quote post Address this user
@Jabberwookie i never hesitated sending them my books. I guess its true that your gut will never lie to you lol
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Collector Jabberwookie private msg quote post Address this user
Quote:
Originally Posted by Comicninja0215
@Jabberwookie i never hesitated sending them my books. I guess its true that your gut will never lie to you lol


When are yours coming back?

I've got a handful that I need to send in.

Slabbing is freaking addictive!
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Collector Comicninja0215 private msg quote post Address this user
@Jabberwookie no kidding!!! Haha still in pressing so idk lol
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Collector Comicninja0215 private msg quote post Address this user
Hopefully tomorrow they move into grading
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Collector GAC private msg quote post Address this user
Great story!!! Its great to hear positive customer service experiences like this! We're all quick to type out the negative ones so reading this is awesome! Thanks @Nuffsaid111!
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