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|Collector||WalkinWillie private msg quote post Address this user|
|Sent an email to Customer Service this past Saturday (9/12/2020) so wasn't expecting a response over the weekend. It is now close to end of business today (Tuesday, 9/15/2020) and haven't received a response yet.
Is this normal now - i.e. should I be getting on the horn or just chill as normal turnaround is X number of days? If the latter, what is "X"?
|Post 1 IP flag post|
|COLLECTOR||dielinfinite private msg quote post Address this user|
|Unfortunately it is. Responses can take a week or more.|
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|Collector||flanders private msg quote post Address this user|
|@WalkinWillie that seems normal to me. However, I sent an email to customer service Sunday 9-13 at around 6 PM and received a response by 2:00 PM the next day, Monday 9-14. Maybe it went to your spam.
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