Order from Last August still not received12508
 It was a one trick pony show but always hilarious.
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GAC private msg quote post Address this user | |
| No one's going to deny that there aren't issues that need to be addressed. I have 2 submissions right now at CBCS since January of this year. I get there are people waiting way longer than that. We're in a COVID world since March with the worlds longest undefended border closed. Nobody likes this situation but I can bet there are people at CBCS busting their @ss right now and others that can't do a single thing because of the border closure. The frustration is on both sides....that needs to be acknowledged. Books are not lost...they just aren't moving right now (on the Canada side). | ||
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 Collector
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50AE_DE private msg quote post Address this user | |
| The issue is lack of communication and not following up with customers and their orders. Even with the border closure there is no excuse for not replying back to customers via email. In the past the majority of complaints were about the long wait time it took for CBCS to grade books. The complaints now seems to be not being able to get anyone to respond back to their customer's concerns. | ||
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 If the viagra is working you should be well over a 9.8.
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xkonk private msg quote post Address this user | |
| CBCS is screwing the pooch on Canada. No, they can't control COVID or the border. But they can control how they respond to it, and customer service, and they aren't doing it well at all. Same thing with that signing where they said "we can't promise it but books should be done by June!". Come end of July and, surprise surprise, they don't have all the signatures because of COVID issues. These are unforced errors. | ||
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 I showed my wife and she was so happy for me she started to cry.
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Batman66 private msg quote post Address this user | |
| I don't know if it's just an issue in Canada but every time I send an email, I get a response that day or the next. I prefer calling but they just tell me to send an email. | ||
| Post 29 • IP flag post | ||
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Darryl_H private msg quote post Address this user | |
Quote:Originally Posted by Batman66 Yes we prefer you email as it can be answered faster and tracked better in the system |
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| Post 30 • IP flag post | ||
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wtbmok private msg quote post Address this user | |
| Order Number 20-01C9BD4 if anyone can help | ||
| Post 31 • IP flag post | ||
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mediaslave private msg quote post Address this user | |
| So....don't send my books in for verified right now from Toronto? | ||
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wtbmok private msg quote post Address this user | |
| I wouldn't | ||
| Post 33 • IP flag post | ||
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wtbmok private msg quote post Address this user | |
| Can you find Steve Paulus? He won't reply my messages | ||
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 Suck it up, buttercup!!
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KatKomics private msg quote post Address this user | |
Quote:Originally Posted by mediaslave yeah..I wouldn't send them into the Oakville office - not sure they would make it to Dallas in a timely manner. |
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50AE_DE private msg quote post Address this user | |
Quote:Originally Posted by wtbmok So the president of CBCS came onto this thread to post that another Steve is in charge of the Canadian office and even Darryl came onto the thread to post a message but you still haven't received any other communications from CBCS? It doesn't seem like anyone is taking this issue seriously at all but rather pointing fingers at someone else. That's really sad. |
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| Post 36 • IP flag post | ||
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Edge328 private msg quote post Address this user | |
| Paulus is all but non existent at this point. | ||
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mediaslave private msg quote post Address this user | |
Quote:Originally Posted by Edge328 Why? |
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wtbmok private msg quote post Address this user | |
| I've wait almost a year now, might as well keep waiting lol | ||
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 I'd like to say I still turned out alright, but that would be a lie.
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flanders private msg quote post Address this user | |
@wtbmok I'm surprised you even remember you submitted anything  |
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wtbmok private msg quote post Address this user | |
| 37 Comics of course I do | ||
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