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Order from Last August still not received12508

Collector GAC private msg quote post Address this user
No one's going to deny that there aren't issues that need to be addressed. I have 2 submissions right now at CBCS since January of this year. I get there are people waiting way longer than that. We're in a COVID world since March with the worlds longest undefended border closed. Nobody likes this situation but I can bet there are people at CBCS busting their @ss right now and others that can't do a single thing because of the border closure. The frustration is on both sides....that needs to be acknowledged. Books are not lost...they just aren't moving right now (on the Canada side).
Post 26 IP   flag post
Collector 50AE_DE private msg quote post Address this user
The issue is lack of communication and not following up with customers and their orders. Even with the border closure there is no excuse for not replying back to customers via email. In the past the majority of complaints were about the long wait time it took for CBCS to grade books. The complaints now seems to be not being able to get anyone to respond back to their customer's concerns.
Post 27 IP   flag post
Collector xkonk private msg quote post Address this user
CBCS is screwing the pooch on Canada. No, they can't control COVID or the border. But they can control how they respond to it, and customer service, and they aren't doing it well at all. Same thing with that signing where they said "we can't promise it but books should be done by June!". Come end of July and, surprise surprise, they don't have all the signatures because of COVID issues. These are unforced errors.
Post 28 IP   flag post
Collector Batman66 private msg quote post Address this user
I don't know if it's just an issue in Canada but every time I send an email, I get a response that day or the next. I prefer calling but they just tell me to send an email.
Post 29 IP   flag post
CBCS Darryl_H private msg quote post Address this user
Quote:
Originally Posted by Batman66
I don't know if it's just an issue in Canada but every time I send an email, I get a response that day or the next. I prefer calling but they just tell me to send an email.

Yes we prefer you email as it can be answered faster and tracked better in the system
Post 30 IP   flag post


Collector wtbmok private msg quote post Address this user
Order Number 20-01C9BD4 if anyone can help
Post 31 IP   flag post
Collector mediaslave private msg quote post Address this user
So....don't send my books in for verified right now from Toronto?
Post 32 IP   flag post
Collector wtbmok private msg quote post Address this user
I wouldn't
Post 33 IP   flag post
Collector wtbmok private msg quote post Address this user
Can you find Steve Paulus? He won't reply my messages
Post 34 IP   flag post
Collector KatKomics private msg quote post Address this user
Quote:
Originally Posted by mediaslave
So....don't send my books in for verified right now from Toronto?


yeah..I wouldn't send them into the Oakville office - not sure they would make it to Dallas in a timely manner.
Post 35 IP   flag post
Collector 50AE_DE private msg quote post Address this user
Quote:
Originally Posted by wtbmok
Can you find Steve Paulus? He won't reply my messages


So the president of CBCS came onto this thread to post that another Steve is in charge of the Canadian office and even Darryl came onto the thread to post a message but you still haven't received any other communications from CBCS?

It doesn't seem like anyone is taking this issue seriously at all but rather pointing fingers at someone else. That's really sad.
Post 36 IP   flag post
Collector Edge328 private msg quote post Address this user
Paulus is all but non existent at this point.
Post 37 IP   flag post
Collector mediaslave private msg quote post Address this user
Quote:
Originally Posted by Edge328
Paulus is all but non existent at this point.


Why?
Post 38 IP   flag post
Collector wtbmok private msg quote post Address this user
I've wait almost a year now, might as well keep waiting lol
Post 39 IP   flag post
Collector flanders private msg quote post Address this user
@wtbmok I'm surprised you even remember you submitted anything
Post 40 IP   flag post
Collector wtbmok private msg quote post Address this user
37 Comics of course I do
Post 41 IP   flag post
326452 41 16
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