Turnaround 4.012401
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BrashSmurf private msg quote post Address this user | |
Quote:Originally Posted by GACwell i have had a grade on my reholder for over 3 weeks now, so not sure how that works on reholder orders |
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| Post 976 • IP flag post | ||
 It was a one trick pony show but always hilarious.
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GAC private msg quote post Address this user | |
Quote:Originally Posted by BrashSmurf Re-holdering doesn't go into grading and keeps the same grade as submitted (unless there's been damage to the case then they'll re-grade). |
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| Post 977 • IP flag post | ||
 I'm good with splotches.
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Nuffsaid111 private msg quote post Address this user | |
| Ahhhh.... I see the books I sent in for the Howard Chaykin signing have shipped! So anyone who also sent in their books to Chaykin (no press) should be seeing their Dashboard updated soon also! |
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| Post 978 • IP flag post | ||
 Collector
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comixcited private msg quote post Address this user | |
| have an order in that hits 11 weeks today. went into labeling 7 days ago. hope it ships today | ||
| Post 979 • IP flag post | ||
 Collector
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Pedigree private msg quote post Address this user | |
Quote:Originally Posted by KatKomics Hello Kat thanks for the great info and responses. I've been meaning to send my books to the Oakville office for a while now (from Vancouver) so I don't have to deal with the bogus Fedex customs etc. Also I noticed on the submission form it costs $70 to ship up to 40 books by Fedex to BC. That's in Canadian funds correct? Much more reasonable than CGC. Been waiting to see if the current lockdown situation will get better any time soon, but it doesn't look like it. Should we be sending books to the Oakville office right now and are there even people there? I don't want my books to be sitting in limbo. What should Canadians do? |
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| Post 980 • IP flag post | ||
 Suck it up, buttercup!!
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KatKomics private msg quote post Address this user | |
| @Pedigree Man...I sure wish a CBCS official would chime in on CBCS Canada operations!!! I had an e-mail from Steve Paulus (CBCS Canada) about a week or two ago saying that even during the current lockdown in Ontario that the Oakville location is still operating. Now..with that said....they received one order of mine on March 10th...so 6 weeks ago at this point and although our orders don't change to processing until they arrive in Dallas I would have thought 6 weeks would be enough (can't remember when my April order arrived in Oakville - need to check the tracking again!) Also an order completed and entered ShipToCanada for me on March 12th..so also 6 weeks...hope it arrives soon but I'm not holding my breath. Hellloooooooo....Bueller....Bueller???? CBCS Canada/US.....can anyone tell us how frequently books are sent from CBCS Canada to Dallas and from Dallas to CBCS Canada??? |
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| Post 981 • IP flag post | ||
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Collector
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cyrano0521 private msg quote post Address this user | |
| @katkomics don’t you remember prior discussions? Your stuff doesn’t leave Oakville for Dallas or Dallas for Oakville unless the shipping container being used is full. That has no definite period involved, that’s based entirely on submissions. Then you have to have someone in Oakville to receive the box and divide up the comics to final destinations, possibly combining subs if more than one per person exists. Then the books have to be packaged for shipping out and actually be shipped AND then the computer is updated. If Oakville is only part-time staffed, then you also have to deal with time away from the office and that can add up to tons of extra time involved. Steve Psulus is still the only connection between Dallas and Oakville so all Canadian related communications go thru him. Unfortunately that’s all there is, still. Keep making noise, maybe tag some other higher ups to try and get them to talk with Steve about it all, but it’s likely to just come down to “COVID lockdowns are preventing proper information flow and communications” | ||
| Post 982 • IP flag post | ||
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Suck it up, buttercup!!
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KatKomics private msg quote post Address this user | |
| @cyrano0521 lol!!! can barely remember yesterday never mind!!! a full container eh.....would have been a better service level..or at least more predictable if it were monthly or bi-weekly etc. So the next question is...roughly how long to fill a container? Kind of self fulfilling doom then yes?? Longer Canadian TAT's mean more Canadian submissions go straight to Dallas which results in longer TAT's and more to Dallas...and longer TATs etc.etc.! If you could guarantee a shipment on say the 15th and 30th of every month or even just 1 time per month then maybe less go direct to Dallas and more use of the Canadian service resulting in the Canadian operation being more viable?? |
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| Post 983 • IP flag post | ||
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Collector
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MrWiggalz private msg quote post Address this user | |
Oakville received my comics March 9th, Still have 0 idea if they actually got them or if they are on their way to the US. My Cbcs status just says submitted....still.  Can't get a hold of customer service at all, 3 emails, 2 phone calls, nothin. Wondering if maybe they shut down with covid? Wouldn't mind my comics being shipped back if that was the case. At least I'd have em and not be worrying where they are. |
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| Post 984 • IP flag post | ||
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Suck it up, buttercup!!
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KatKomics private msg quote post Address this user | |
| @MrWiggalz Mine were March 10th..I've had an e-mail from Steve Paulus (CBCS Canada) last week saying that the Oakville location is still working. Have a feeling our books are either waiting for a full container to send to CBCS US or are already there and now waiting to be entered as arrived Still sucks...no real way to tell where they are. Would love to know just how frequently books are sent to the US or from the US back to Canada (as I have 2 orders in ShipToCanada status - 1 since March 12!!) |
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| Post 985 • IP flag post | ||
 Collector
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jsrtt private msg quote post Address this user | |
| Any update on how backed up receiving is? I dropped some off at a local convention two weeks ago tomorrow and they are still not showing as received. Not quite worried yet (as I usually mail my submissions in myself and they are marked as received within a week) but I am starting to feel a little anxious. Just want to know they made it safely. Thanks. | ||
| Post 986 • IP flag post | ||
 CBCS Pressing
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SteveRicketts private msg quote post Address this user | |
| @jsrtt Receiving is about 3 weeks behind. Your turnaround started when we received them, no matter how long it takes to get them in the system. | ||
| Post 987 • IP flag post | ||
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Suck it up, buttercup!!
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KatKomics private msg quote post Address this user | |
Quote:Originally Posted by SteveRicketts but when received in Dallas yes? so add another??? weeks for Canadian submissions? |
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| Post 988 • IP flag post | ||
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Collector
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jsrtt private msg quote post Address this user | |
Quote:Originally Posted by SteveRicketts Thanks for the update! Makes me feel better. |
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| Post 989 • IP flag post | ||
 Collector
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LotsaSequel private msg quote post Address this user | |
| Is the 10 week TAT still holding up well or is anyone noticing delays? | ||
| Post 990 • IP flag post | ||
 Collector
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Nelsconey private msg quote post Address this user | |
| Going on 14 weeks for me. Nevermind I found them. |
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| Post 991 • IP flag post | ||
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Collector
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cyrano0521 private msg quote post Address this user | |
| @katkomics, i agree there should be timed shipments as well as full containers. I do not know anything 100%, but logistics state that’s best way to keep costs down. | ||
| Post 992 • IP flag post | ||
 Collector
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cwazywabbit private msg quote post Address this user | |
| I think even just adding a status to say something like "Received at CBCS Canada" would help a LOT. My property being lost or damaged is my biggest concern. With no contact or direction from anyone at CBCS, I've invested a fair chunk of change and many of my high value items. Transparency is important. |
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| Post 993 • IP flag post | ||
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Collector
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MrWiggalz private msg quote post Address this user | |
Quote:Originally Posted by cwazywabbit Exactly, something, other than the tracking number from Canada Post, letting me know my potentially thousands of $$$ comics were actually received at CBCS Canada would be reassuring and nice to know. Especially since they apparently arrived there 6 weeks ago and I haven't had an update since on them. |
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| Post 994 • IP flag post | ||
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Collector
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cyrano0521 private msg quote post Address this user | |
| Someone has to me able to do that. Part-time help might not have enough time to do that, and maybe not even access to the system. But i agree more transparency would be better. | ||
| Post 995 • IP flag post | ||
 If the viagra is working you should be well over a 9.8.
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xkonk private msg quote post Address this user | |
| Order shipped today! Received email 1-4 (they actually got it earlier; it was for the holiday2020 promotion). Into pressing email the same day (into the pressing queue at least). Into grading room email 4-22 (they had fast pass but not fast press, so the ~16 weeks includes pressing time and half a modern TAT wait). Into production 4-23, completed and shipping 4-26. |
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| Post 996 • IP flag post | ||
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Suck it up, buttercup!!
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KatKomics private msg quote post Address this user | |
Quote:Originally Posted by cyrano0521 @MrWiggalz this!! no way do the warehouse guys in Canada have access to the CBCS system..aaannnndddd they would have to open the package to verify the invoice number - no one wants some random people opening and handling books!! The CBCS Canada is at this point little more than a forwarding service. They'll receive the packages and gather enough to send a tote down to Dallas for a fee ( $X per package) and that's about it for their part on the receiving side. |
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| Post 997 • IP flag post | ||
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Suck it up, buttercup!!
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KatKomics private msg quote post Address this user | |
Quote:Originally Posted by KatKomics still though.....6 weeks 1 order received at CBCS Canada and 6 weeks 1 order ready to ship back to Canada..no movement...another order at ShipToCanada for about a month............ |
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| Post 998 • IP flag post | ||
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Suck it up, buttercup!!
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KatKomics private msg quote post Address this user | |
| wow!! Order confirmed delivered to CBCS Canada March 10th....now received at CBCS US April 27th!! so....7 weeks With luck....my order that entered ShipToCanada on March 12th will arrive at my doorstep sometime soon?? |
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| Post 999 • IP flag post | ||