Turnaround 4.012401
 I wish I had a title.
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ComicNinja0215 private msg quote post Address this user | |
@Mitch and the market is white hot.  |
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| Post 801 • IP flag post | ||
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I wish I had a title.
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ComicNinja0215 private msg quote post Address this user | |
| Welcome to the boards btw! | ||
| Post 802 • IP flag post | ||
 Masculinity takes a holiday.
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EbayMafia private msg quote post Address this user | |
| Was reading through this thread and it looks like a lot of pestering for updates and complaints about communication. CBCS is a grading company, not a communications company. My wife teaches college level Communications and if CBCS were run by her students the price would be a lot higher and product quality would be a lot lower...but communications would probably be amazing for the few customers that they would have. Just be grateful that we can still get a great quality product at a very fair price. Send your books in, wait your turn, quit pestering them for updates. Clearly there's not a ton of resources spent on updating customers...those expenses would just lead to higher prices. | ||
| Post 803 • IP flag post | ||
 Collector
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Qillabee private msg quote post Address this user | |
Quote:Originally Posted by EbayMafia I probably should get out of the forums. This might be the craziest and most ridiculous post I've read. It would be even crazier if this was written with a straight face.  |
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| Post 804 • IP flag post | ||
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I wish I had a title.
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ComicNinja0215 private msg quote post Address this user | |
| @EbayMafia I know exactly where my books are per the email and I'm perfectly fine with where they are. I'll wait till I see my invoice flip over to pressing if they decide to press my books. Until then I'll have a cigar, a laugh and hopefully a whiskey too! Cheers! | ||
| Post 805 • IP flag post | ||
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Masculinity takes a holiday.
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EbayMafia private msg quote post Address this user | |
Quote:Originally Posted by Qillabee @Qillabee Which part did you find most crazy and ridiculous? |
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| Post 806 • IP flag post | ||
 If the viagra is working you should be well over a 9.8.
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xkonk private msg quote post Address this user | |
| @EbayMafia it was a bit much. Your point that there needs to be a product is taken but I think everyone understands that you wouldn't have a business made up solely of communications people. Having functional customer service is an important part of any business, and having good customer communication often separates a good/great business from a terrible one. CBCS does have a good product but they have long history of not being great at communication. In terms of it being a dollars and cents proposition, you can easily flip it around for CBCS: how much money are they losing on one-and-done customers and bad word of mouth because they can't satisfactorily reply to emails and phone calls? Maybe they would have to charge more, or maybe they would expand the business with the new books they're bringing in. |
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| Post 807 • IP flag post | ||
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Collector
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Qillabee private msg quote post Address this user | |
Quote:Originally Posted by xkonk Correct @xkonk. One can criticize a business and utilize them at the same time. And great communication is a sign of great business. To argue against it recognizes that something doesn't have great business practices. We can concurrently recognize that we like a business, but they need a LOT of work in a certain area. Spending hundreds of dollars with a business and defending lack of effective business models is just ignorance though. Reading this entire thread, and the three before it...there's an obvious problem that more than one or two people are experiencing. ESPECIALLY our Canadian brethren, which some folks here totally disregard. But @EbayMafia post is just absolutely outrageous. |
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| Post 808 • IP flag post | ||
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If the viagra is working you should be well over a 9.8.
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xkonk private msg quote post Address this user | |
| Yeah, I feel bad for the Canadian folks. They've obviously had a rough run with CBCS. | ||
| Post 809 • IP flag post | ||
 Have I told you about the time I dropped off 3,000 comics at SDCC?
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Scifinator private msg quote post Address this user | |
| @EbayMafia - seems your post was pretty spot on. 🥂 And in Turnaround news, the TAT’s on my separate on all of my standard submissions and press submissions from last September through January have been on time or quicker than the state TATs at the time. |
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| Post 810 • IP flag post | ||
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I wish I had a title.
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ComicNinja0215 private msg quote post Address this user | |
| Cbcs Canada definitely has somethings to work out but I've personally never had an issue with dallas. | ||
| Post 811 • IP flag post | ||
 It was a one trick pony show but always hilarious.
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GAC private msg quote post Address this user | |
| CBCS definitely have to work on their communication. Their product is the best but communication is not. I have sent submissions directly to Dallas and to Oakville and have had communication issues with both. It's less a big deal to me because I'm on this forum and am pretty current on CBCS's goings-on. But if you're a customer who does not frequent this forum then you're totally in the dark about your books. My submission I sent to Dallas in early January has already been delivered to me a week ago but dashboard says it's in Labels. When I mailed them to Dallas, Canada Post tracking stated they were delivered but again, my dashboard was not updated to Received for a few weeks afterward. If I wasn't on this forum I'd be thinking something could have gone wrong and I'd want to know for sure by inquiring.....and if I didn't get any responses to my inquiries then I'd get a little ticked off too. | ||
| Post 812 • IP flag post | ||
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I wish I had a title.
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ComicNinja0215 private msg quote post Address this user | |
@GAC I think you hit the nail pretty hard here  |
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| Post 813 • IP flag post | ||
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Masculinity takes a holiday.
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EbayMafia private msg quote post Address this user | |
| @xkonk I understand that perspective of more business through improved customer service. But here's a simple question to ponder: If CBCS had the resources to hire one additional high level employee this year, would you prefer it be a VP of Service and Communications...or an additional experienced Grader? When TAT's grow it means that the company is already operating at max capacity. If improved communications led to increased business, that alone would not allow them to operate at a higher capacity. They would still grade the same number of comics each week but the TAT's would increase to 18-20 weeks and there would be an additional large salary to be paid. Submissions may increase but profitability will decrease. The only logical end result of this would be to raise prices until submissions decrease and TAT's go down. (My own company has been in this position for almost a year now because demand is high and supply of qualified installers is low. Just today I had returning customers that were shocked at how much higher our prices are than 2 years ago, but we still have an 8-12 week TAT on projects). If they were to hire an additional Experienced Grader, TAT's could decrease and CBCS could still do a higher volume of completed business, because they've increased capacity. This would allow them to make more money while offering the customers what they really care about...reduced TATs. I imagine the reduced TAT's would significantly offset any frustrations over customer service and communication. This is why I say that lobbying for additional Customer Service personnel and increased communication is not necessarily the best way to get the end result that we would all prefer...quality product at a fair price...with reasonable TAT's. It would be easy to say hire both, but with the constrained budgets of a small business it would be really important to increase capacity first so you can do the work that will pay for the new salaries. |
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| Post 814 • IP flag post | ||
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Collector
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Qillabee private msg quote post Address this user | |
Quote:Originally Posted by GAC Yep. But folks here act like that doesn't and shouldn't matter. 🤷🏾♂️ |
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| Post 815 • IP flag post | ||
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Collector
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Qillabee private msg quote post Address this user | |
| So...CBCS is a small business? Lol...the excuse that communication is shitty for better quality is just that...an excuse. The crazy thing here is that it's not about the quality of CBCS. I love their quality. We all obviously do. Some of us just think the communication needs work. BUT...it's killing me that there's excuses being made for why a business, ANY business, should sacrifice communication...AND that sacrificing it makes a product better. That's incredibly laughable. Phenomenally laughable. It sounds terribly fanboy-ish. It's like business models haven't been studied when explaining it. I think CBCS has a GREAT product...but creating an excuse to let them off the hook for fundamental business practices is amazing. 🤣  🤣I probably should leave this forum, or at least this chat. |
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| Post 816 • IP flag post | ||
 Collector
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RexMuff private msg quote post Address this user | |
| It’s not a chat. It’s supposed to be a thread about TATs | ||
| Post 817 • IP flag post | ||
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Collector
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Qillabee private msg quote post Address this user | |
Quote:Originally Posted by RexMuff 33 pages...and we are chatting. |
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| Post 818 • IP flag post | ||
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Have I told you about the time I dropped off 3,000 comics at SDCC?
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Scifinator private msg quote post Address this user | |
Quote:Originally Posted by RexMuff-  @RexMuff - perhaps...people who wish to complain should start a thread for complaints instead of hijacking and/or thread crapping. |
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| Post 819 • IP flag post | ||
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Masculinity takes a holiday.
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EbayMafia private msg quote post Address this user | |
Quote:Originally Posted by Qillabee "The second most popular attribute used to define the SMB market is annual revenue: small business is usually defined as organizations with less than $50 million in annual revenue." CBCS is a small part of Beckett, Beckett had 2018 total revenues of $41.6 million. So clearly CBCS would fall very, very deeply into the "Small Business" Definition. Small Businesses are constrained by cash and budgets. They have to spend their resources wisely or everyone ends up on the streets looking for work. I've been there. Quote: Originally Posted by Qillabee You keep saying this. Stick around and make more unhelpful general statements while also revealing how much you really don't know. I've been submitting to CBCS since they opened. I send my books in and I've always gotten them back. I don't need a bunch of hand-holding throughout the process. I don't know what is different about you that you require so much reassurance. I need a quality product at a fair price. I would love to have shorter TAT's. The people who require a bunch of hand-holding and status updates throughout the process threaten my ability to get these things. |
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| Post 820 • IP flag post | ||
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Have I told you about the time I dropped off 3,000 comics at SDCC?
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Scifinator private msg quote post Address this user | |
@EbayMafia with the.... Now let’s move on to TAT news before thread gets locked. |
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| Post 821 • IP flag post | ||
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I wish I had a title.
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ComicNinja0215 private msg quote post Address this user | |
| Are TAT's still the same??? | ||
| Post 822 • IP flag post | ||
 Collector
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timberghost private msg quote post Address this user | |
| So Y'all kinda bear with me please, I'm learning the ropes, not complaining. They sent e-mail and my very first submission ( 1 comic - Swamp thing #1) was sent to pressing, I see pressing turn around time is 12 weeks, and then grading is 11 weeks, which it's never gonna be sold so I'm not sweating the small stuff, Just wondering if those time frames hold pretty true. I plan to keep sending in orders that way once they do start rolling in, I will be in hog heaven for a while. | ||
| Post 823 • IP flag post | ||
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Masculinity takes a holiday.
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EbayMafia private msg quote post Address this user | |
Quote:Originally Posted by Scifinator Well in TAT news I have a magazine size submission at CGC that's been there so long I almost forgot about it. Still have no idea when to expect it. Haven't been getting any updates on that one either. But also haven't requested any. As the old wise men say "they'll git here when they git here". |
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| Post 824 • IP flag post | ||
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Masculinity takes a holiday.
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EbayMafia private msg quote post Address this user | |
Quote:Originally Posted by timberghost @timberghost I work for a company that has 8-12 week TAT depending on the project. I give customers that information as my best estimate but it is an imperfect number. Some people try to get me to be more specific and I caution them that the year of Covid disruptions might not be the time for them to do a project if they require precise information. So the current TAT is the best estimate CBCS can give you at this time. It typically holds up, probably won't vary by more than a week or two. I like your plan, put something in every 3-4 weeks and you have lots of activity going on to keep you occupied. You'll forget about long TAT's shortly after the first set of grades is posted. |
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| Post 825 • IP flag post | ||
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Have I told you about the time I dropped off 3,000 comics at SDCC?
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Scifinator private msg quote post Address this user | |
| @timberghost - they should hold true baring something extraordinary, but the 12 + 11 should start from the time the CBCS marked as received which was probably a few days to week after your submission was delivered. Cheers. | ||
| Post 826 • IP flag post | ||
 Collector
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bluemeenie private msg quote post Address this user | |
Quote:Originally Posted by Qillabee Right?!?!?!? i was going to apologize for my drunkin, bad english/spelling post at X a.m. but EbayMafia has literally made whatever I said sound perfectly sensible. Hi. I run a business. I am not going to communicate with you at all after you send me your money because I'm really good at what I do. You should just be happy I do what I'm doing for you, and OH BTW....that little dashboard I created to give you piece of mind on where your stuff is that you paid which tracks you REALLY expensive stuff that I have in my case!!! Ignore that shit..... You know why? Cause I'm really good at what I do, and well....you should just be happy I'm doing it at a reasonable price. Piece of mind? That shit is for people who don't trust me... that sounds like a "You" problem a and not a "Me" problem. Matter of fact, my stuff is so together that not only am I not going to update the dashboard I gave you on where you stuff is at! If you call I'm going to tell you that I really don't know where you stuff is at or where it is in the process, but trust me, this is working as designed. (okay now back to my voice) now if you read the above...which is pretty much what EbayMafia is saying.... and don't sit at your computer and just start silently laughing at the ludicrousness of that line of thought... well then I guess I need to open up a grading business with a dashboard. |
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| Post 827 • IP flag post | ||
 Suck it up, buttercup!!
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KatKomics private msg quote post Address this user | |
Quote:Originally Posted by Comicninja0215 I love TAT's...all sorts...I will confess that I like TAT's on the smaller more manageable side but I won't complain too much if presented with glorious large TAT's Like others have said...in the end the product is a great one no matter which type of TAT's Mostly the TAT's I see are on the larger side because A) CBCS Canada just naturally has larger TAT's and B) I tend to have augmentation (pressing) done to my books resulting in even larger TAT's...I guess that is just something I have to live with....  |
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| Post 828 • IP flag post | ||
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Collector
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bluemeenie private msg quote post Address this user | |
Quote:Originally Posted by EbayMafia Ebay.... honestly this logic is how a small business stays small and a growing business grows. Your quality and reputation only get you so far with people who are in the know. What @Quillabee is saying is spot on, and honestly is what took my company from a Regional 3rd or 4th marketplace corporation to owning complete market share and now on the cusp of World distribution through acquisition, and a 3 billion dollar market cap. Communication. You might get very good growth through word of mouth by those who use the services you provide and who through just basic understanding of the product based on experience with others that provide the same product can look at it and say this is worth "unknown" that is the black hole called communication. But when you are being touted as the next great thing in the field and are tapping into new market share (not taking current market share) which is what CBCS seems to be doing. then the one thing that you are being touted on, "communication" better be what you focus on. I am on a few comic book forums and the biggest discussion there is on ALL of them is CGC vs CBCS vs PGI and for the most part CBCS wins on Quality and Communication. BUT in the resale market (of which I am not a member of i just like quality) CGC is still king. I went with CBCS because of quality and communication solely because of the communication aspect and the fact that as a new "customer" to this environment sending in what is potentially 6+ thousand dollars worth of comic books to an unknown person, I am very keen on understanding WHERE my books are at all times. I don't care that I may not get them back for 5 or 6 months, but I want to know where they are. I think there are more then a number of us that are in this same boat, especially with the comic market the way it is. what @Qillabee is saying is spot on. Though I may come back, there may be 3 or 4 others that may not, and honestly if you want to grow market share which increases your profitability and then also directly equates to the ability to hire own new graders, then you need to ensure that your growth is positive in new customer investment. there is only so much you can siphon off from existing market share which is why "NEW" growth is so important. I'm going to be honest, I Have 1 order out to CGC and 1 out to CBCS and neither seems to be very communicative so at this point it is "who can get me my stuff back in a timely manner" I sent my more "expensive" items to CBCS and am hoping for the best....but if GCG gets me back my items not only sooner, but should I decide to sale any of them on the market they also get me 10-20% more in the long run then who do you think I am going to send my books to in the future? just for prospective on what I've sent in. I own the entire Dark Horse collection of Star Wars comics. I am sitting on every key that is hot right now and sent in 12 that I thought would be the best to get graded and save for my son later OR if I want to sale. I also have the entire Milestone comic runs and sent the 1st issue of all of those in to GCG. (static shock, Hardware, Xombi, Kobalt, Blood Syndicate, ect....) these I am more likely to part with. who I send my future 100's of comics to depends on cost, TAT and communication but not necessarily in that order. would i pay a little more to know exactly where my stuff is in the process? yes. no questions asked. if GCG got my stuff back to me 3 weeks earlier with no communication but a few dollars more..well i might because they technically give me more benefit on the market side in the future. So.... how does CBCS overcome that? Communication and cost TBH because to pull more newbies like me in who are "impatient" that is how they up their market share in the long run. You know why that is? Because newbies like me aren't impatient because we are impatient. We are impatient because we are worried and scared we just sent off our most precious item in the world to a complete stranger and are hoping that, that trust in not misplaced and we didn't just lose that item because we wanted to save a buck or two in the long run. That my friend is the honestly truth for most new people if they were really honest with everyone. CBCS should take note of that. (and maybe answer a question or concern or two in these forums to set minds at ease, since we know they have the time based on the "Name this cover" posts that they seem to be always taking part of....) |
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| Post 829 • IP flag post | ||
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Masculinity takes a holiday.
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EbayMafia private msg quote post Address this user | |
Quote:Originally Posted by bluemeenie Sorry man, I didn't realize you were such a Big Baller. I should stay in my little baller lane. Quote: Originally Posted by bluemeenie Yeah, I get that now. |
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| Post 830 • IP flag post | ||