Turnaround 4.012401

Originally Posted by bluemeenie
you know, i guess after reading this post I am now a little frustrated at seeing multiple posts of people who have dropped off items in late Jan, early feb. and even march who have gotten either their books back already or have some status update on where their books are at.

makes me again really wonder about my question as to what is the criteria for processing books that I asked almost a month ago in the main forums and got crickets from CBCS.

I guess if the impetus goes to those that can afford to process 200+ books, should I just expect my stuff to take 8 months or more if i can only afford 10 or 20?


if being a "Super Presser" bumps me to the front of the line should I just start tapping local friends to bulk ship to CBCS in hopes of a faster turn around time?


at this point the dashboard seems like a pretty useless feature if there isn't someone honestly updating it on a timely basis. Which is sad as that was my primary reason for sending my books to CBCS.

Originally Posted by Scifinator
@bluemeenie - I haven’t had and still don’t get the sense that CBCS prioritizes large submissions over the 2 book, 10 book, etc submission. Now, if someone pays a higher price for fast pass service, sure. And there have been times where they have run a guaranteed turnaround time special, and maybe those get bumped ahead a little, but i can say from experience that huge submissions don’t get bumped to the front of the line.

As far as the dashboard is concerned, yes, it has been a little hit or miss with updates, but i suspect that bodes to a manpower thing that is susceptible to unfavorable outside events like pandemics, freezes, tornados, etc, along with massive spikes in submissions. All of which cbcs has experienced in the last several months and beyond. I have seen that therm other guys are taking a month just to acknowledge receipt.

CBCS does a great job of pressing, grades accurately, and has an amazing encasement. As long as they focus first on those things, I don’t doubt that the customer service things will eventually catch up.

Originally Posted by bluemeenie
Quote:

Originally Posted by Scifinator
@bluemeenie - I haven’t had and still don’t get the sense that CBCS prioritizes large submissions over the 2 book, 10 book, etc submission. Now, if someone pays a higher price for fast pass service, sure. And there have been times where they have run a guaranteed turnaround time special, and maybe those get bumped ahead a little, but i can say from experience that huge submissions don’t get bumped to the front of the line.

As far as the dashboard is concerned, yes, it has been a little hit or miss with updates, but i suspect that bodes to a manpower thing that is susceptible to unfavorable outside events like pandemics, freezes, tornados, etc, along with massive spikes in submissions. All of which cbcs has experienced in the last several months and beyond. I have seen that therm other guys are taking a month just to acknowledge receipt.

CBCS does a great job of pressing, grades accurately, and has an amazing encasement. As long as they focus first on those things, I don’t doubt that the customer service things will eventually catch up.

what you and @Qillabee are saying is I guess my biggest issue. I am sure the quality is excellent and I'll be happy once everything is back.

It's the "black hole" nature of the process where I guess I got the impression that there would be lots of visibility on the process. So that is a little disappointing.

with the about of work coming in you would think it is a full time job for someone making minimum wage to just update dashboards to keep people abreast and I would almost guarantee that if that was done and people say their items going through the process they would probably save time and money answering customer service phone calls from people complaining and concerned about what was happening.

I work for a major global company that is known for it's Cust. Service and one of our core strengths is that customers will always know where their order is and what the status is.

when people don't from a website issue then the phones light up across the board.

piece of mind is honestly worth it's wait in gold.

Originally Posted by Scifinator
Quote:

Originally Posted by bluemeenie
It's the "black hole" nature of the process where I guess I got the impression that there would be lots of visibility on the process. So that is a little disappointing.

@bluemeenie - first off, are you now or have you ever been a Beatles fan? LOL, your moniker took me back to my childhood and endlessly playing my Yellow Submarine album.

Anyway, there was a hot second this past year whereby CBCS had the dashboard updating regularly (but for Canada submissions). It seemed to get spotty again around the time of the 3rd wave of the pandemic and Texas freeze. Add on to that, I suspect a lot of people are bombarding them with submissions due to the crazy prices, which is probably also why there are numerous reports of cgc taking a month or more to even register as received. Having seen how the dashboard was updating in the 3rd & 4th qtrs, i suspect CBCS will get those status' updated soon.

Cheers!

Originally Posted by Studley_Dudley
Do we know the current TAT on a reholder submission? I didn't see anything on the homepage except for grading tiers.