Turnaround 4.012401
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Namrepus28 private msg quote post Address this user | |
Quote:Originally Posted by vlad If you're going to send anything else in, I wouldn't send it to the Canadian offices. Your best bet would be straight to the US. The savings on shipping are completely wiped out by this ridiculous turn around time most of us are now experiencing. |
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| Post 551 • IP flag post | ||
 Suck it up, buttercup!!
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KatKomics private msg quote post Address this user | |
Quote:Originally Posted by Namrepus28 I'm not sure the Dallas option is any better...I have an order in shipping for 40+ days now that I tried using that route because I thought it would be faster!!!! |
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| Post 552 • IP flag post | ||
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Namrepus28 private msg quote post Address this user | |
| @KatKomics It's funny, I had a long post all typed up yesterday to vent and decided not to post it. And you probably posted yours around the same time. Yes, the biggest issue I have with CBCS these past 6 months has been terrible communication with their paying customers. Sorry, but your customers shouldn't have to harass you with multiple emails just to get an answer on their order. Delays and issues should be posted on the website for people to see before they submit their books. We shouldn't have to rely on a rep from CBCS occasionally seeing a post on the forum and helping out. There should be a dedicated position (or team) to address these concerns. Especially considering the state of the world right now. That person could just sit at home and answer the phone/emails. This is a normal thing businesses do. It's called customer service. If I can go to the post office and ship out a package to a US address and it gets there close to the standard time, then what the heck is CBCS doing with our orders right now? They might even have a good, or acceptable reason for this. But we'll never know because no one seems to want to stand up, accept responsibility, apologize, and most importantly communicate as to what the heck is going on. I don't want re-reimbursement, I don't want a gift or credit. I just want my books back that I've already paid for in full. I submitted a big order to CGC a week or two ago for pressing and grading. We'll see how that goes. (I'm usually a bit less blunt and more upbeat, but this has really been a thorn in my side and I'm very frustrated at this point.) |
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| Post 553 • IP flag post | ||
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Namrepus28 private msg quote post Address this user | |
Quote:Originally Posted by KatKomics I said IF! Lol. Thank you for posting that btw. I still had an order of books to be verified, but I'm definitely not sending them in now until they sort something out. I'm kind of regretting getting a membership now... |
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| Post 554 • IP flag post | ||
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Darryl_H private msg quote post Address this user | |
| @KatKomics Invoice # of the one you sent directly to us in Dallas? |
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| Post 555 • IP flag post | ||
 I AM... THE Bat-Manuel
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MurrayC private msg quote post Address this user | |
| I have a somewhat related question... How does Universal Distribution actually courier our submissions? I read elsewhere on these boards they use "Gaylord" (**snicker**) boxes to transport our submissions in bulk, but are they transported by plane, train, or automobile? |
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| Post 556 • IP flag post | ||
 Collector
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dalvar private msg quote post Address this user | |
| I agree with most posters, have books in and have heard very very little.... going to hold off submitting anything until CBCS gets their act together.... the biggest issue I see is TOTAL lack of communication. | ||
| Post 557 • IP flag post | ||
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Giffer private msg quote post Address this user | |
| Ok, I have a 10 book Modern Holiday2020 submission sent to Dallas Delivered 12/21/2020 Received 12/23/2020 Grading 01/29/2021 Labels 02/01/2021 Shipping 02/20/2021 Shipped 02/22/2021 Expected Delivery 02/25/2021 Everything seemed to move along fine for me this time. I hope everything works out, and everyone gets their books back soon. |
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| Post 558 • IP flag post | ||
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vlad private msg quote post Address this user | |
| Are you the lucky one, please give us your contact | ||
| Post 559 • IP flag post | ||
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comixcited private msg quote post Address this user | |
| question for those who know... I sent 3 invoices in one box. 2 were marked as received today while the 3rd was not. I suspect this is a result of the 3 orders being different speeds of service (fast pass, modern 2-day & regular old grade and slab). is this assumption correct or should I be concerned for order #3? | ||
| Post 560 • IP flag post | ||
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Darryl_H private msg quote post Address this user | |
Quote:Originally Posted by comixcited Was #3 regular speed turn around and the others faster tiers? The fast passes will get received first. |
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| Post 561 • IP flag post | ||
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comixcited private msg quote post Address this user | |
Quote:Originally Posted by Darryl_H it was AND it has now been marked received. thanx |
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| Post 562 • IP flag post | ||
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joseabc private msg quote post Address this user | |
| Hi Thank you all for your stories with regards to sending books via the Canada Facilities. Bottom line we all (Canadians) have an extra waiting time. My books were - Shipped to Oakville September 30 2020. - Received their a couple of days after. - Arrived to Dallas around first week of November 2020 - January 2021 the books were graded and encapsulated (mid January) - Shipped to Canada status since end of January 2021 Almost 5 months... I just would hope that CBCS communication would be better or at least they could for the clients using the Canadian facility explain the process from the point they received the books at Oakville to the moment they are back. If we knew for example that they ship once a month from CAN - US and vice-versa we would have a better idea. What happens once the books return to CAN, how many days before they are ship back to the clients. Sometime the best communication is a simple picture! |
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| Post 563 • IP flag post | ||
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Suck it up, buttercup!!
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KatKomics private msg quote post Address this user | |
Quote:Originally Posted by Giffer sounds right..whenever I use a straight submission everything is done in the stated TATs or less!!! |
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| Post 564 • IP flag post | ||
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Namrepus28 private msg quote post Address this user | |
| @joseabc Yeah, that's pretty much the general consensus. It's okay if something is late. Even very late considering the circumstances. Does it suck? Sure! But it's understandable. It's the lack of answers and accountability for our orders. Not knowing is far worse than having a confirmed 6 month ETA that you can at least plan for/look forward to. |
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| Post 565 • IP flag post | ||
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vlad private msg quote post Address this user | |
| That’s all we want, a straight answer, listen we have some issues with the orders, it will arrive but we’re facing some issues. Since September ShiptoCanada, they say to contact such and such and no reply, no nothing. Does the US shave the same issues? Is there something or someone that I could reach out to know what’s the 411? |
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| Post 566 • IP flag post | ||
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Silverado private msg quote post Address this user | |
| I saw that a mod came on and asked specifically about the delayed order that was sent direct to Dallas. They didn't ask about any of the Canada office orders. That seems telling. It kind of appears as if they just don't want to tell us something... were our books lost/damaged? | ||
| Post 567 • IP flag post | ||
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Qillabee private msg quote post Address this user | |
| This was my point a couple of days ago...CBCS communication seems to be trash. And the people who answer the phone seem to give you canned answers. | ||
| Post 568 • IP flag post | ||
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Suck it up, buttercup!!
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KatKomics private msg quote post Address this user | |
Quote:Originally Posted by Silverado nahh...I think it's because the Canada business is really in the hands of just the one guy and the mods here wouldn't be able to help with the Canada stuff. idk...I know in my business I don't even have access to see just about anything for the Australian operations...and I have access to a bunch of other stuff that I shouldn't!! |
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| Post 569 • IP flag post | ||
 Moderator
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Jesse_O private msg quote post Address this user | |
Quote:Originally Posted by Silverado No. It is just that there is one person in charge of the orders going through the Canadian drop site. That is Steve Paulus. Darryl is in the Dallas office and can physically or electronically check orders there. He was offering to help after I alerted him to that particular complaint. That's all there is. There is no need to worry about your books. |
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| Post 570 • IP flag post | ||
 Collector
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Huntergreene2 private msg quote post Address this user | |
| @KatKomics Did you send by Canada Post or another courier? I've been using UPS through Paypal/Netparcel and can get 10 books to Dallas for $15 or so and no USPS involved delays. | ||
| Post 571 • IP flag post | ||
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Suck it up, buttercup!!
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KatKomics private msg quote post Address this user | |
Quote:Originally Posted by Huntergreene2 wow!!! that's a good price!!! I sent mine with FedEx...was really the insurance that bumped my price up!! Mostly I just send to Oakville with Canada Post for cheap......if we ever go back to normal I hope I can just drop off my books in person as I live only 30 or 40 minutes away....would give me an excuse to go to the best Donair place on the planet - Sammy's Donairs in Burlington!!! |
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| Post 572 • IP flag post | ||
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Suck it up, buttercup!!
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KatKomics private msg quote post Address this user | |
| FYI people!!! Did you notice the new banner on the home page regarding shipping delays due to the weather in Texas!!! Not to minimize what is going on in Texas but I had almost forgotten as up here it was like a 1 day news story and that was it..onto the next news cycle. Guess things are not 100% up and running yet |
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| Post 573 • IP flag post | ||
 If the viagra is working you should be well over a 9.8.
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xkonk private msg quote post Address this user | |
| @KatKomics I don't see a banner on CBCS, but mycomicshop had something for a bit. I think they basically shut down shipping for a week. Texas had it really bad, but basically the entire middle of the US got unusually cold for a few days, along with snow and whatnot. Things are slow all along the chain and Texas in particular is a mess. |
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| Post 574 • IP flag post | ||
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Suck it up, buttercup!!
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KatKomics private msg quote post Address this user | |
| @xkonk weird!!! I didn't see it before today but now I see it on the home page on both my phone and my work computer....cause I'm 'working' right now!!! | ||
| Post 575 • IP flag post | ||
 It was a one trick pony show but always hilarious.
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GAC private msg quote post Address this user | |
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| Post 576 • IP flag post | ||
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I AM... THE Bat-Manuel
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MurrayC private msg quote post Address this user | |
Quote:Originally Posted by KatKomics SSooooooo.... Have you ever gone to Mecca of Donair shops in Halifax, Nova Scotia (where donairs were invented)? |
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| Post 577 • IP flag post | ||
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Suck it up, buttercup!!
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KatKomics private msg quote post Address this user | |
Quote:Originally Posted by MurrayC Sorry...missed the donair in Halifax...did get fresh scallops while in Digby!!!...plan to go back when the world opens again  |
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| Post 578 • IP flag post | ||
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ProfessorComics private msg quote post Address this user | |
| Is there any difference on TAT for books that got signed at CBCS? I know CGC expedites the process. Wasn't sure if CBCS did the same. | ||
| Post 579 • IP flag post | ||
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If the viagra is working you should be well over a 9.8.
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xkonk private msg quote post Address this user | |
| @KatKomics @GAC huh. I see that when I went to the site on my phone but not when I go on my computer. | ||
| Post 580 • IP flag post | ||