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Collector GAC private msg quote post Address this user
Quote:
Originally Posted by GAC
I was billed for my submission
20-391A4EE today but I did not receive my VINTAGE20 discount. Can anyone @CBCS help? I emailed customer service already.


All is good....it was my mistake....billing was correct from the get go..thanks cbcs!!
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Collector jibaro private msg quote post Address this user
@zdoes10 any updates on your submission? did you used fast pass?
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Collector Silverado private msg quote post Address this user
Re: CBCS Canada. Newbie just trying to calculate the start of my TAT.

After receiving the books at the CBCS Canada office are they checked in or marked as received? Or does that only come after they are shipped and then received at either grading or pressing?
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Collector xkonk private msg quote post Address this user
@Silverado you should get an email when the order is officially received. That's what I've always used for tracking my TAT.
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Collector zdoes10 private msg quote post Address this user
Quote:
Originally Posted by jibaro
@zdoes10 any updates on your submission? did you used fast pass?

@jibaro No, No movement yet.

I used a fast press and fast pass for one order in July and they have came back, but my Feb and March orders are still sitting in Processing.
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Collector monjoody private msg quote post Address this user
Quote:
Originally Posted by monjoody
Shipped Aug 29
Received Sept 2
Grading Sept 23

We're at the 6wk mark today, so fingers crossed we'll see some movement soon.


And DELIVERED. To the office. And I’m working remote today.

😂😢

I already peeked at the grades (overall am pleased, with a couple that I need to review the books with the notes), so I can wait until Monday.
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Collector KatKomics private msg quote post Address this user
Quote:
Originally Posted by Silverado
Re: CBCS Canada. Newbie just trying to calculate the start of my TAT.

After receiving the books at the CBCS Canada office are they checked in or marked as received? Or does that only come after they are shipped and then received at either grading or pressing?


pretty sure @xkonk is correct.

Once in at the Oakville location it will take another couple weeks (2ish?) to get to Dallas as they wait for enough books to send a large amount at once....then like a week later you will get the e-mail saying received as Dallas process the shipment and the dash/invoice should change status -then the clock starts!!

I'm in the same position, my books were in Oakville on Monday so I would guess that by about the first week of November we should see them as received instead of as submitted
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Collector Silverado private msg quote post Address this user
Quote:
Originally Posted by KatKomics
Quote:
Originally Posted by Silverado
Re: CBCS Canada. Newbie just trying to calculate the start of my TAT.

After receiving the books at the CBCS Canada office are they checked in or marked as received? Or does that only come after they are shipped and then received at either grading or pressing?


pretty sure @xkonk is correct.

Once in at the Oakville location it will take another couple weeks (2ish?) to get to Dallas as they wait for enough books to send a large amount at once....then like a week later you will get the e-mail saying received as Dallas process the shipment and the dash/invoice should change status -then the clock starts!!

I'm in the same position, my books were in Oakville on Monday so I would guess that by about the first week of November we should see them as received instead of as submitted


Being a nervous type I wish that the Oakville location could somehow acknowledge receipt of the box... to verify that the post dropped them off at the right place and what not. But, knowing that confirmation won't come for a few weeks should help me chill out. Thanks for the help.
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Collector KatKomics private msg quote post Address this user
Just wondering when the grades and photos etc. will show up for the Canadian customers?

For a little over 2 weeks my dash has shown 'Ship to Canada' as the status. My prior CBCS Canada order made it to my house with no further updates and I had to contact support to get grades and photos released.

I know they don't want to post grades until the books have actually left their facilities but since we are a 2 stage deal I was just wondering?
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Collector Namrepus28 private msg quote post Address this user
@KatKomics

Great question. I've had my Vintage 2020 order sitting in "ShiptoCanada" status for weeks now as well.

Again, I'm assuming they're going to wait until they have a significant amount and then ship them all back at once, but not hearing a peep and just sitting on my hands waiting for some kind of update sure is frustrating.
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Collector GAC private msg quote post Address this user
@KatKomics @Namrepus28 Same....ShipToCanada status for a while now...
Post 261 IP   flag post
Collector KatKomics private msg quote post Address this user
@Namrepus28 @GAC I have a strong feeling the books have already been sent to Canada. If CAD TATs are about 2 weeks over normal stated TATs that would seem to me to indicate that about once a week there are shipments to/from CAD to the US and US back to CAD. If - big IF - that is true then our books are already in Oakville, and again big IF they were there a week or so after our status was ship to Canada then they are most likely already out for delivery in either FedEx or CANPAR - so you would think our grades and images would be available.
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Collector mattness private msg quote post Address this user
I hope you get your images. My images weren't showing up so I called customer service, they couldn't help. I sent an email to CS..I NEVER received a response..Finally got a hold of Darryl and he said that my 24 books were noted on my account to be imaged but for some reason they WERE NOT. No reason was giving, no apology, nothing. I'm waiting to hear when I'm going to get my $144 refund.

I really feel for Darryl. I appreciate his time and it's clear he's trying hard to get to everybody and "fix" everything but it's obvious that he is overwhelmed.
Post 263 IP   flag post
Collector Namrepus28 private msg quote post Address this user
@KatKomics If your theory is correct I'd be thrilled. Here's hoping!

@mattness Yeah, it feels like they only have one person capable of in depth customer service. Kind of odd considering the amount of business they do. Godspeed Darryl.
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COLLECTOR dielinfinite private msg quote post Address this user
Hmmm, Apparently CGC‘s current TAT are 44 days for moderns, 26 days fast pass, so a tad slower than CBCS at the moment
Post 265 IP   flag post
Collector KatKomics private msg quote post Address this user
Quote:
Originally Posted by dielinfinite
Hmmm, Apparently CGC‘s current TAT are 44 days for moderns, 26 days fast pass, so a tad slower than CBCS at the moment


Must take a few extra days for CGC to ensure you get newton rings!!
Post 266 IP   flag post
Collector zdoes10 private msg quote post Address this user
Did not get any e-mails, but saw on the Dsshboard where my Feb 2020 order is in Grading!!!
Post 267 IP   flag post
Collector xkonk private msg quote post Address this user
The 'vintage' order I sent in as part of that deal is in grading. Fast pass was part of the coupon so hopefully they turn around pretty fast.
Post 268 IP   flag post
Collector KatKomics private msg quote post Address this user
Anyone know when the CBCS Canada grades and images will show for our shipped orders??
My order has been marked as 'Ship to Canada' for 20 days or so now but my grades and images are not available....
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Collector Huntergreene2 private msg quote post Address this user
@KatKomics Me too. I've already sold two of the books and I'm concerned that the buyers may get antsy about not having grading notes or census data.
Post 270 IP   flag post
Collector xkonk private msg quote post Address this user
Quote:
Originally Posted by xkonk
The 'vintage' order I sent in as part of that deal is in grading. Fast pass was part of the coupon so hopefully they turn around pretty fast.


Got the 'completed' email today, although not shipped yet. So grading was pretty fast.

received email 9-3
pressing email 10-6
grading email 11-3
complete email 11-5
Post 271 IP   flag post
Collector zdoes10 private msg quote post Address this user
Received an e-mail today stating that my Feb 2020 order has been shipped and that my Mar 2020 order is in shipment.
Post 272 IP   flag post
Collector starlord private msg quote post Address this user
Stupid question, but I sent 4 books for grading and were confirmed by usps as delivered as of 11/2, but I haven't gotten a received email from CBCS to confirm it's in in their hands. How much longer do I wait before I call to find out they have them?
Post 273 IP   flag post
TRA LA LA esaravo private msg quote post Address this user
@starlord - When you go to your CBCS Dashboard, see if the order says “processing.” And then check the invoice. They should be in the system by now. Sometimes those emails end up in my junk mail, no idea why, because it is not consistent.
Post 274 IP   flag post
Collector starlord private msg quote post Address this user
@esaravo It's still says "Submitted".
Post 275 IP   flag post
Collector jibaro private msg quote post Address this user
my books have been in grading for about a week and half grrrr!!!|

Its my own fault for not using fast pass
Post 276 IP   flag post
Collector jibaro private msg quote post Address this user
Anyone an actual member? or do you all use the free membership?

I'm considering paying the $100 Bronze tier.

Seems like its the only tier that gives you anything.

The other ones are more expensive but the rewards seems to be the same as the Bronze tier.
Post 277 IP   flag post
Collector xkonk private msg quote post Address this user
@jibaro The tiers do scale up; rapid grading for two books is $162 member/$180 not (silver membership is $150) and I assume a free one day costs around $500 on average for whatever CBCS gets on that tier (gold tier is $500, and now that I read the description it's unclear if 2 for 1 means 1 free book or unlimited 2 for 1).

Whenever someone asks, I tell them to get the membership that matches what you're planning on sending. I've been a bronze member because those are the kinds of books I tend to send in. If I had pricier books stocked up, I would get a higher membership.
Post 278 IP   flag post
Collector WndrWmn74 private msg quote post Address this user
So I probably have an incredibly stupid question that is going to make it quite obvious this is my first submission... but mine has been sitting in the status of “Processing” now for almost 8 weeks. I’m not exactly sure what that even means. Is it sitting in a corner somewhere waiting to even be opened? Or exactly what? I thought they had the turn around times at least moderately under control at this point, but bloody hell?!?
Post 279 IP   flag post
Collector Darthmauler private msg quote post Address this user
From what i have learned is that the turnaround time starts when they receive the books. At least that's my understanding. When you go to your dashboard it says processing but if you click on your submission it opens up another spot that lists your books and if they are in grading they will say grading. I could be absolutely off on this since I am new as well and have my 2nd and 3rd submission there in grading finally lol 😆
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