Desert wind Comics11724
 Collector
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AMAZINGSPIDERFAN private msg quote post Address this user | |
| Sharon and Chandler Rice are probably the worst comic book shop owners I've ever had to deal with. I submitted my amazing Spiderman 129 to be signed and graded. Without my knowledge they re-wrote my invoice with the wrong address which ultimately resulted in my book being lost. this book was signed three times and graded at 9.6 which put it in about $12-$15,000 value range. the owners offered me No apology, no remorse, no compensation or refund in anyway. Needless to say I will never do business with them again and hope to never come into contact with them again unless they want to do the right thing and compensate me for their mistakes. | ||
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 Collector
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manfred_spain private msg quote post Address this user | |
| You should report them to the Better Business Bureau. Maybe even looking into whether small claims court is worthwhile. And post it everywhere possible on Facebook group boards. Get your money's worth. | ||
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 You do know that the new guy brings the donuts, right?
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DWeeB1967 private msg quote post Address this user | |
| Did they explain why they rewrote your invoice? | ||
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 I've spent years perfecting my brand of assholery.
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DrWatson private msg quote post Address this user | |
| They are shysters from way back. | ||
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 Forum Crier
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OGJackster private msg quote post Address this user | |
| As long as you have a copy of the original invoice and their revised incorrect invoice then it sounds like you have a good case to take to court. | ||
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You do know that the new guy brings the donuts, right?
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DWeeB1967 private msg quote post Address this user | |
| @OGJackster Absolutely! I'd certainly think so. | ||
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You do know that the new guy brings the donuts, right?
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DWeeB1967 private msg quote post Address this user | |
| @DrWatson I've never dealt with them. Sounds like I'm happy that I haven't. | ||
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I've spent years perfecting my brand of assholery.
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DrWatson private msg quote post Address this user | |
| I had to get nasty with them at least once on the cgc boards to get a buddy's ASM Annual #1 returned to him. | ||
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Collector
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SpiderTim private msg quote post Address this user | |
| you better take action on them! Lossing a $12-15k comic is not good at all. | ||
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Forum Crier
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OGJackster private msg quote post Address this user | |
| Just for fun, I sent them a question on fb about what happens if a book gets lost. If I get a reply I'll post it here. | ||
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 I'm waiting.... (tapping fingers).Splotches is gettin old! |
Nuffsaid111 private msg quote post Address this user | |
| They're at every major convention peddling, and I just pass on by as if they dont even exist. | ||
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 Collector
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BrianGreensnips private msg quote post Address this user | |
| @AMAZINGSPIDERFAN Really sorry to hear about this. I hope it gets resolved for you. I would be pretty upset about it too. | ||
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 Collector
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bige31 private msg quote post Address this user | |
| @AMAZINGSPIDERFAN You’re not giving me hope. I submitted two valuable books to them in February For signatures. I definitely did not like how they handle my books from cracking cases to removing them from the inner well to the window bag for signatures. Both we’re high grades. | ||
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 Captain Corrector
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CaptainCanuck private msg quote post Address this user | |
| @AMAZINGSPIDERFAN Do you believe it was “lost”, or was it stolen? Either way, maybe get the local media involved. Many outlets seem to like broadcasting comic book segments. The bad publicity may make your comic book miraculously show up again. |
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 -Our Odin-Rest in Peace |
Jesse_O private msg quote post Address this user | |
| @AMAZINGSPIDERFAN I'll mail ya a $5 bill if you get Bleeding Cool to do a write up on it. | ||
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 I don't believe this....and I know you don't care that I don't believe this.
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GAC private msg quote post Address this user | |
| There should be a pinned bad eBay / comic shop alert thread. It irks me that I could have inadvertently done business with these people. |
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Forum Crier
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OGJackster private msg quote post Address this user | |
Quote:Originally Posted by OGJackster My question: :I'm kind of paranoid of sending in a valuable book and it getting lost. Any guarantee of reimbursement value if that happens? Thanks" The reply: "Jack read the info on our website at desertwindcomics.com." So, they didn't give me a direct answer. The following is from their submission for... By using DWC-CC’s services, you agree that you will not hold DWC-CC, its owners or duly appointed representatives responsible for any damage or loss that occurs while your comics are within our possession. Loss by fire, theft and other acts out of our control are covered by insurance. Any damage or loss that occurs due to our negligence will be remedied by a refund or reduction of service fees.   |
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 Beaten by boat oars
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Studley_Dudley private msg quote post Address this user | |
Quote:Originally Posted by OGJackster I'd love to see that hold up in a legal setting. |
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Captain Corrector
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CaptainCanuck private msg quote post Address this user | |
| @AMAZINGSPIDERFAN This part of their submission form seems pertinent to your case. “Any damage or loss that occurs due to our negligence will be remedied by a refund”. |
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Collector
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KMiracleman private msg quote post Address this user | |
| Just wanted to give my two cents: recently had an issue with a signed book thru Desert Wind/Celestial Comics. I posted my issue on the CGC boards looking for suggestions/help and Chandler from Desert Wind was the first person to post a reply, offering help immediately and no anger/excuses at all. I got my issue resolved relatively quickly and they didn't charge me for shipping the book back to me. I do feel very badly for you on this extremely valuable ASM issue; just wanted to put in that it's not quite so black & white...the people who have a positive/neutral experience just never post about it on these boards. So, I thought I'd just put that out here. Again, very sorry to hear about your ASM getting lost. | ||
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 Collector
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maynard23692 private msg quote post Address this user | |
| Thanks for the warning and sorry for your loss. | ||
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You do know that the new guy brings the donuts, right?
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DWeeB1967 private msg quote post Address this user | |
Quote:Originally Posted by CaptainCanuck Absolutely! If DW rewrote your invoice with the wrong address, especially if you never asked them to rewrite your invoice, that is definitely negligent. |
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Forum Crier
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OGJackster private msg quote post Address this user | |
| @AMAZINGSPIDERFAN Thanks for passing on the information. I live in Vegas and I'll be sure to NOT give him any business. | ||
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Collector
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SpiderTim private msg quote post Address this user | |
Quote:Originally Posted by KMiracleman All negative interactions are not posted either which in the case of DWC are a reality. |
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I'm waiting.... (tapping fingers). Splotches is gettin old! |
Nuffsaid111 private msg quote post Address this user | |
| What's most interesting to me is way way back I can remember I was standing on line for Herb Trimpe autographs somewhere (maybe Baltimore), and Desert Wind was the 1st company/individual I ever saw use blue painters tape/window bags. This must have been 15 - 17 years ago. I stood on Herb's line in amazement and couldn't figure out why there was blue tape on comic bags and what this tall blonde gal was doing with all this tape. I mean there was blue tape all over the place and I am like "wth is all this for"? Flash foward years later, and it's obviously become quite commonplace to see blue. |
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I've spent years perfecting my brand of assholery.
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DrWatson private msg quote post Address this user | |
Quote:Originally Posted by KMiracleman Consider yourself the exception and not the rule. |
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Forum Crier
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OGJackster private msg quote post Address this user | |
| @AMAZINGSPIDERFAN Quote: Originally Posted by OGJackster Got my answer today, hope this helps: Do you have to ship with delivery confirmation and insured. We check in books underneath the camera system. Once we check your book in we are insured for the loss of your book. What is not covered by our insurance is any damage done in the signing process. No facilitator nor CGC will guarantee the grade of a book. Please email sharon@celestial-comics.com with any further questions. |
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 How do I know this? Because I've done it myself.
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lawguy1977 private msg quote post Address this user | |
| @AMAZINGSPIDERFAN Just sent you a private message. For the rest of the folks reading this thread, just so you know, most likely the "Any damage or loss that occurs due to our negligence will be remedied by a refund or a reduction of service fees" is, at best, going to get you a refund or credit for what you paid to have the book signed and graded -- in other words, their fees, not the actual value of the book. I'm an attorney in Vegas, and I've been tempted to use these guys but have not thanks to Torpedo Comics being local here and having signings monthly (until the stupid pandemic happened). Anyway, the best way to go is to try and get the store's insurance to cover the loss because trying to squeeze money out of the store is way harder and likely would require a lawsuit. And even if you're successful in a lawsuit, you still have to try and enforce the judgment against the business. It's a real pain in the @$$. FYI, no guarantee on the insurance company covering the loss either becuase it will greatly depend on what type of business insurance was purchased, but there's a chance they'll provide coverage. And yes, in case you are wondering, insurance companies always will say "no" and deny if they can find a way to do so. I deal with that Monday through Friday. Also, that waiver language in the submission form can be tricky but the fact that they outright just re-wrote the invoice with the wrong address could be something to get past the negligence clause they stuck in there. Finally, if all of this fails, that's when you blow up social media, the press, whatever you can because this type of thing is devastating. I can only imagine how I'd feel if this happened to me. |
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 Masculinity takes a holiday.
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EbayMafia private msg quote post Address this user | |
Quote:Originally Posted by lawguy1977 Just a thought based on my limited knowledge of the law: For dealing with the insurance company wouldn't it be best to operate under the assumption that they unintentionally put the wrong address on the rewritten form? That way either A) the insurance company has to analyze it as a pure accident rather than fraud or negligence (which they may not cover), or B) the company has to admit that they intentionally put the wrong address on the form. |
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