IMPORTANT CBCS UPDATE - (PLEASE READ!) MARCH 23rd 2020!!11520
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Homer private msg quote post Address this user | |
Quote:Originally Posted by GAC I think its a rude response to a paying customer wondering where his order is at. |
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| Post 76 • IP flag post | ||
 It was a one trick pony show but always hilarious.
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GAC private msg quote post Address this user | |
| @Homer I don't think there was any malicious intent here. I think this was an attempt at humor to a customer complaining about not adhering to an advertised 5 week TAT during a global pandemic. | ||
| Post 77 • IP flag post | ||
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tvphonehome610 private msg quote post Address this user | |
| Does anyone know what's happening with our memberships? Are they being extended for the amount of time CBCS is closed similar to other yearly memberships like Regal Unlimited? | ||
| Post 78 • IP flag post | ||
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KCBatmanFan private msg quote post Address this user | |
| My order that went into Shipping on the 23rd actually shipped yesterday. Got the FedEx tracking and the grades are in my dashboard! | ||
| Post 79 • IP flag post | ||
 I live in RI and Rhode Islanders eat chili with beans.
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esaravo private msg quote post Address this user | |
| @tvphonehome610 - Memberships are NOT being extended, because mine just ran out and the CBCS site is asking me to upgrade when I sign in. So if I do want to submit anything right now, I would have to pay the higher prices for services unless I renew my Bronze Membership. I asked this question LAST WEEK on the "CBCS questions? Concerns?" thread started by @Daryl_H, but it was ignored and left unanswered. So we are being asked to renew, even though they are officially closed (except for limited receiving) and not grading, slabbing, or shipping at the current time, and they will be unable to operate again until an unknown time in the future that could unfortunately be several months away. | ||
| Post 80 • IP flag post | ||
 If the viagra is working you should be well over a 9.8.
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xkonk private msg quote post Address this user | |
| @tvphonehome610 @esaravo In the facebook chat that Steve did last night, he said that he assumed they would but it's being discussed because "it hadn't come up yet". | ||
| Post 81 • IP flag post | ||
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Darryl_H private msg quote post Address this user | |
| @esaravo @xkonk This question is not being ignored and is one we are discussing and have been since it was brought up. We are working on this and all the other questions and concerns you guys have. Sadly, it is more than just a hit of a button, and we want to make sure that whatever we decide will work out for you guys, and be correctly in place in our system. Add to all this the fact that our whole team is not together so putting plans I place will be frustratingly slower than normal. I hope to have some news on this ASAP, and again no one is ignoring you guys!! Sorry, it feels this way guys! |
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| Post 82 • IP flag post | ||
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I live in RI and Rhode Islanders eat chili with beans.
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esaravo private msg quote post Address this user | |
| @Darryl_H - I feel your pain, Darryl, I am trying to teach high science classes (5 different ones - Oceanography, Zoology, Biology CP, Environmental Science, and Honors Biology) to over 100 kids through distant learning, and manage a 25 student Homeroom (daily attendance and announcements). I'm recreating the wheel every day and making things up along the way. But when something is posted in a place where you are asking for questions, and no recognition of the question is even implied after 6 days, it is hard not to feel ignored at times. Overall, I think you go above and beyond for us all the time, but all "we" are really looking for is an acknowledgement (within a day or so) that the question was asked and that an answer to that question will hopefully be coming out on that subject at sometime in the near future. Your response above is all I was looking for last week. Thank you. | ||
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wtbmok private msg quote post Address this user | |
| Submitted my order back in September and now it's April. With new delays I'm happy if I get them by September 2020 | ||
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Darryl_H private msg quote post Address this user | |
| @esaravo My apologies. The question was asked and once we figure it out, we will let you guys know right away. Again my apologies for not responding sooner, that's all on me and I take full responsibility for dropping the ball. we will get you an answer ASAP guys! |
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| Post 85 • IP flag post | ||
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starlord private msg quote post Address this user | |
| @Darryl_H I just saw the email about submissions/grading, awesome. I'm guessing shipping will resume? No pressure meant over the health of staff of course! | ||
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Darryl_H private msg quote post Address this user | |
Quote:Originally Posted by starlord Yes shipping should resume as well. |
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| Post 87 • IP flag post | ||
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KCBatmanFan private msg quote post Address this user | |
My submission arrived today! |
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| Post 88 • IP flag post | ||
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Darryl_H private msg quote post Address this user | |
| There has been a lot of questions about CBCS Paid Memberships, and how CBCS would address the time lost due to the Dallas County closure. If someone’s membership expired from March 24th - April 10th, 2020 they can submit with member rates up until April 30th, 2020. If your dashboard does not reflect the member pricing, please note it on your paperwork, and as long as the books are into us before the and of April, you will be good to go! As always if you have any questions, please let us know! |
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Raven7of9 private msg quote post Address this user | |
| I may need to talk to someone. My membership expired 3/22 I think. My last order had the request to renew but it looks like I'm back to a free membership. Let me know what I need to do. Thanks | ||
| Post 90 • IP flag post | ||
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Supertom private msg quote post Address this user | |
| @Darryl_H I just received notification that my order is being shipped but I need to change the shipping address (it was my office which is still currently closed). I called but your new customer service line is quite literally useless. The guy pretty much said there's nothing he could do to help and that I just need to send an email. So, I sent an email and I got an auto-reply saying that you're "closed for the holiday". I just want to make sure the message gets through. Any help is greatly appreciated. | ||
| Post 91 • IP flag post | ||
 The apple sauce and pudding were the best part...
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Bronte private msg quote post Address this user | |
| @Supertom I may be off on this, but if you have the tracking number, you can divert the package via fedex to I think its Walgreens. And go pick up there. Edit https://www.fedex.com/en-us/shipping/onsite/walgreens-package-pickup.html |
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| Post 92 • IP flag post | ||
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Supertom private msg quote post Address this user | |
Quote:Originally Posted by BronteI haven't received the tracking info yet. I just went through that exact scenario with a Hasbro shipment and it was a nightmare. 7 calls to FedEx, over 3 hours of being on hold and in the end Hasbro had to be the one to change the address. The item sat on a truck in my City for a week before it was finally delivered. |
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| Post 93 • IP flag post | ||
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The apple sauce and pudding were the best part...
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Bronte private msg quote post Address this user | |
| I have never tried redirecting a package, but the instructions in link looks really simple and since they are shipping to an authorized site, it would make sense it would be easier. Granted, although it would be ideal if CBCS changes the address, I would look at the link as a backup plan. Good luck either way. |
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| Post 94 • IP flag post | ||
 The Fifth Golden Girl
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sborock private msg quote post Address this user | |
| @Raven7of9 Please email me at sborock@cbcscomics.com and I will pass it along to the correct dept. | ||
| Post 95 • IP flag post | ||
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The Fifth Golden Girl
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sborock private msg quote post Address this user | |
| @Supertom Please email me your info and invoice # and I will see what I can do, if anything, on my end. sborock@cbcscomics.com |
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| Post 96 • IP flag post | ||
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The Fifth Golden Girl
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sborock private msg quote post Address this user | |
| @Supertom All taken care of. | ||
| Post 97 • IP flag post | ||
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Supertom private msg quote post Address this user | |
Quote:Originally Posted by sborockI just got the confirmation email. Thank you so much for responding so quickly. |
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| Post 98 • IP flag post | ||
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dpiercy private msg quote post Address this user | |
| @Darryl_H are the “new” slabs being used now? Also, will labels change anytime soon? Thanks. | ||
| Post 99 • IP flag post | ||
 I'd like to say I still turned out alright, but that would be a lie.
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flanders private msg quote post Address this user | |
Quote:Originally Posted by dpiercy I'm also interested in the new slabs. I was under the impression that starting in April all graded comics would have the new CBCS slabs. |
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| Post 100 • IP flag post | ||
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nik private msg quote post Address this user | |
| I re-submitted a book back in February. I know with the current situation I can understand the reason for the wait. If there is anything new regarding pick-up that would be greatly appreciated | ||
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