Questions with USPS insurance mail claim11019
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 Collector
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bige31 private msg quote post Address this user | |
| Has anyone filed a claim through the postal service? What steps do I need to take? Do I need to go to my local post office or just follow the directions on line? I had a comic nailed to me and the case was damaged during shipment. | ||
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 Collector
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Dollarbill private msg quote post Address this user | |
| The sender should be filing the claim. Why are you doing it ? | ||
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 Have I told you about the time I dropped off 3,000 comics at SDCC?
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Scifinator private msg quote post Address this user | |
| Dollarbill is correct, it should be the seller filing the claim and the seller should refund you. It can be done at post office or online. IF seller is say you gotta do it perhaps you can, but also don't use that seller again. | ||
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Collector
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cyrano0521 private msg quote post Address this user | |
| Usps has variable rules; sometimes they allow receiver to file, but yes, usually sender must file. | ||
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Collector
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Dollarbill private msg quote post Address this user | |
| The book is the sellers responsibility until it arrives safely in your hands. He chooses who he ships it with. If that carrier doesn’t hold up to the agreement- purchase that he made with them - he should have to deal with it. Not you. That’s just good business imo | ||
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Collector
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bige31 private msg quote post Address this user | |
| The shipper is the guy who presses and cleans my comics and also gets signatures for me. So do I just too send him photos and he claim it? | ||
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 Captain Accident
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the420bandito private msg quote post Address this user | |
| I had this same situation. USPS damaged the slab case in transit, I filed a claim, money was returned and I sent it to the buyer. Not rocket science. As long as the seller properly insured the item there should be no issues. | ||
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Collector
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bige31 private msg quote post Address this user | |
| @the420bandito cool cool. | ||
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 To answer your question, no, this is not where the comics go to die.
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MutantMania private msg quote post Address this user | |
The few problems I have had with insured shipments I always filed the claims myself online at the USPS website. It is super easy and only took a few minutes. They did whatever investigation they had to do and just sent me a check for the full amount within two weeks. They were all ebay transactions but it still should be the same for other places. Never even bothered with contacting the seller. Just easier and faster to cut out the middle man  |
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 Collector
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Drogio private msg quote post Address this user | |
Quote:Originally Posted by MutantMania The one time I had to the seller gave me a hard time...he crammed it onto a usps box barely the length of the slab and even though the box showed nearly no physical damage the box must’ve gotten hit or dropped on the end such that the case cracked. Anyway, after much argument back and forth I decided to just file the claim with usps myself (as the buyer), I sent in photos of the box, the slab damage and an invoice to have it reholderes by cgc (including return shipment) and they refunded me in full. So it doesn’t matter who files the claim as long as there’s enough evidence to demonstrate they damaged it .....and it as insured Always insure your slabs. |
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Collector
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bige31 private msg quote post Address this user | |
heres the damage done   |
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 It's like the Roach Motel for comic collectors.
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chester15 private msg quote post Address this user | |
| Either the buyer or the seller can file the insurance claim using the online form at usps.com, presuming they have all the info needed. Since you have a relationship with the seller, you should discuss it with him. You need to know the amount of coverage that was on the comic. It could be only the $50 that is free on every Priority package. If it was sent through a commercial account, it will be $100 included. If it was an expensive comic, the seller may have placed a higher amount of coverage on it. That's why you have to figure it out between you. Despite being insured to some degree, the seller may owe you more than the claim allowance, if it wasn't fully insured. Or he should take it back from you, refund your money, and put the claim in himself to recoup some of the value. A lot of variables to clear up. Good luck with it, and such a shame to see that happen. |
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 Masculinity takes a holiday.
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EbayMafia private msg quote post Address this user | |
Quote:Originally Posted by Dollarbill I'm going to disagree only slightly. The seller is responsible to your property or designated mailbox. Even in an apartment building, anything that goes missing from there is a law enforcement issue that doesn't involve the seller. |
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Collector
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Dollarbill private msg quote post Address this user | |
| @EbaySeller yeah now you’re just talking logistics and postal theft which is whole different animal | ||
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It's like the Roach Motel for comic collectors.
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chester15 private msg quote post Address this user | |
| Regarding responsibility, it depends on where you purchased and how you paid. If you paid on a marketplace like eBay or Amazon, they will usually make good, favoring the buyer's side of things to protect their business. I think that is what most of us are accustomed to. Then you also have protections from PayPal, if used, and your credit card company, if that is how you paid. On any individual website, things are a bit murkier. There is no "hand of God" to intervene. You are on your own to go into battle, and the previously mentioned remedies are available to you, if applicable. Maybe you ordered from a privately owned website, like MCS, other large company, or even from a private collector in a forum. If you have a problem with them, no one else is involved unless you involved them from the beginning (again referring to Paypal or your CC company). If you paid by money order, for instance, you are at a severe disadvantage. |
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Collector
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bige31 private msg quote post Address this user | |
| @chester15 it was my comic that I shipped to him to get pressed and cleaned and signed. I never bought anything from him. So I’m not sure if that hurts me or not. | ||
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It's like the Roach Motel for comic collectors.
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chester15 private msg quote post Address this user | |
| That does present a problem in that there may be no online visibility of the value of the item damaged, such as a purchase receipt, or auction value. You or the presser may have to document comparable sales to establish the value. Usually it's easy to prove the value - as in "here is what I paid for it". He may have, and should have, his own insurance coverage for his business that will cover it. Also, if he wants to keep you as a customer and have future sales, he might just cover it out of his own pocket if necessary, the cost of doing business. All of that can be determined in a conversation about it. |
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Collector
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bige31 private msg quote post Address this user | |
| @chester15 my thinking was just show what it cost for slabbing, signatures, and shipping. Then take that to the post office and say look here’s the deal. | ||
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It's like the Roach Motel for comic collectors.
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chester15 private msg quote post Address this user | |
| Sounds like the right thing to do. The online form is for convenience, and the straightforward damage or loss claim. Your situation is the unicorn of claims. | ||
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