Customer Service does not reply or resolve issue10807
 Collector
|
wtbmok private msg quote post Address this user | |
Quote:Originally Posted by Jesse_O I've actually messaged her already as well |
||
| Post 26 • IP flag post | ||
 Collector
|
Darryl_H private msg quote post Address this user | |
Quote:Originally Posted by comic_book_man Everyone at CBCS knows we have work to do, and we plan to get things corrected in 2020. Everyone who was with us last year at this time knows, it was a complete mess, and CBCS worked hard to correct those issues, and we know we are far from done. |
||
| Post 27 • IP flag post | ||
 Collector
|
dpiercy private msg quote post Address this user | |
| FedEx sucks right now, as an aside. EXTREMELY slow; so there’s that now, too. | ||
| Post 28 • IP flag post | ||
 Collector
|
cyrano0521 private msg quote post Address this user | |
| Right NOW? Everyone doing transport sucks, but they are doing their best. Busiest season of the year... | ||
| Post 29 • IP flag post | ||
|
Collector
|
wtbmok private msg quote post Address this user | |
Quote:Originally Posted by cyrano0521 My order was sent in August |
||
| Post 30 • IP flag post | ||
 Collector
|
comic_book_man private msg quote post Address this user | |
Quote:Originally Posted by Darryl_H and we appreciate it! CBCS forum mods lead the way. Merry xmas! |
||
| Post 31 • IP flag post | ||
 Collector
|
Amspider private msg quote post Address this user | |
| I also sent two books in August. They have yet to be in my hands, yet every time I call CBCS’s, so called customer service, I get the run around. I ask to talk to a supervisor, yet some how they never have one that can come to the phone nor call me back as I have requested. Funny part is the just offered a quick turnaround. How about finishing what you have and maybe you will have more return customers. Not going to lie, only reason I will use CBCS is for the signature verifications. Sorry CBCS, not happy with the service. | ||
| Post 32 • IP flag post | ||
|
Collector
|
comic_book_man private msg quote post Address this user | |
@wtbmok constantly, customer service is stretched thin and often worked by unqualified employees. However, the forum staff and community is worthwhile. Sorry for the issues, I had to just cut my losses personally.  |
||
| Post 33 • IP flag post | ||
 Masculinity takes a holiday.
|
EbayMafia private msg quote post Address this user | |
| Does anyone have serious problems with the basic grading and slabbing services, or does it typically include pressing and Signatures? I've really only ever used the basic services and never had any problem that wasn't easily managed, probably 6 submissions so far. I'm wondering if the more systemic issues typically involve the extra services? | ||
| Post 34 • IP flag post | ||
 Suck it up, buttercup!!
|
KatKomics private msg quote post Address this user | |
Quote:Originally Posted by EbaySeller in my experience pressing is purgatory!!! My straight grade and slab come back in stated TAT or less!!! the press just kills things!! Right now my last order and 1 I just sent last week are through CBCS Canada - has longer TATs and pressing on top of that is just killer. June 7th order has been in "shipping" for a month! |
||
| Post 35 • IP flag post | ||
 Collector
|
Forbush private msg quote post Address this user | |
| Never had any problems with the grading part, but I submitted one along with the others for a screen/press in June and haven't heard word one. Nobody gets back to me. Very disappointed starting my second six months waiting to hear something. | ||
| Post 36 • IP flag post | ||
 If the viagra is working you should be well over a 9.8.
|
xkonk private msg quote post Address this user | |
| @EbaySeller Beyond how slow pressing is, I've never had a problem with any order I've sent. | ||
| Post 37 • IP flag post | ||
 Collector
|
Enelson private msg quote post Address this user | |
| My order has said "billing" for a couple days now... normally I dont see this step on my dashboard. I got a received email...but now it still says billing...is this a normal thing | ||
| Post 38 • IP flag post | ||
|
Collector
|
comic_book_man private msg quote post Address this user | |
Quote:Originally Posted by EbaySeller My problems have been with pressing, cbcs dashboard, grading, customer service, and billing. |
||
| Post 39 • IP flag post | ||
 Thank you sir. May I have another?
|
Siggy private msg quote post Address this user | |
Quote:Originally Posted by comic_book_man Hmm, what's left? Ah! How's their packaging for shipment? |
||
| Post 40 • IP flag post | ||
|
Collector
|
Forbush private msg quote post Address this user | |
| It just seems that I should have something on my dashboard or some other word that they have my book somewhere after 6+ months.... Very discouraging..... |
||
| Post 41 • IP flag post | ||
|
Collector
|
cyrano0521 private msg quote post Address this user | |
| If it was sent for pressing, you won’t. If they got your e-mail address wrong, you’ll NEVER see it on your dashboard. | ||
| Post 42 • IP flag post | ||
|
Collector
|
Forbush private msg quote post Address this user | |
| They have my information right on the form and all my other books showed up on the dashboard. After 6+ months it would be nice to have some kind of confirmation that they actually have my book somewhere. I've talked to people on the phone and sent my form to and nobody gets back to me. Again, very discouraging.... |
||
| Post 43 • IP flag post | ||
|
Collector
|
cyrano0521 private msg quote post Address this user | |
| So it’s one book on a multi-book invoice? That’s crazy the book is missing. If the book is by itself, it could have been misentered. My form was right, my e-mail was mistyped by the data entry clerk in their office. Maybe if i submit thru the portal, it could be fine, but anywhere else? Could be wrong. | ||
| Post 44 • IP flag post | ||
|
Masculinity takes a holiday.
|
EbayMafia private msg quote post Address this user | |
| Seems to be a common theme that pressing is at the root of most customer service issues. If I was consulting to CBCS I would tell them to either get serious about pressing or kill it. This idea that pressing can be in Florida and slabbing in Texas...well that's no more realistic than Grading in Florida and slabbing in Texas. What an unbelievable logistical nightmare. I would imagine it was only intended to be a stop-gap measure until a permanent solution could be arranged. Seems it's time to find that permanent solution one way or another in 2020. | ||
| Post 45 • IP flag post | ||
|
Collector
|
comic_book_man private msg quote post Address this user | |
@Siggy shipment packing is fine.  |
||
| Post 46 • IP flag post | ||
|
Collector
|
cyrano0521 private msg quote post Address this user | |
| Don’t be dense; diff locations only adds maybe two days over all. The problem is in how long each press takes, how many can be pressed at one time and the likely solitary person keeping track of it all. | ||
| Post 47 • IP flag post | ||
|
Collector
|
Darryl_H private msg quote post Address this user | |
Quote:Originally Posted by Amspider Was this order pressing? Do you have an invoice #? |
||
| Post 48 • IP flag post | ||
|
Thank you sir. May I have another?
|
Siggy private msg quote post Address this user | |
Quote:Originally Posted by cyrano0521  |
||
| Post 49 • IP flag post | ||
|
Masculinity takes a holiday.
|
EbayMafia private msg quote post Address this user | |
Quote:Originally Posted by cyrano0521 That may be one of the denser things I've heard on this forum. Really? Daily shipments? No consolidation? No issues with all the unpacking, repacking, separating, re-uniting? No need for Triage ever? that's a lot of Ass-uming. |
||
| Post 50 • IP flag post | ||
 Collector
|
RRO private msg quote post Address this user | |
Quote:Originally Posted by EbaySeller The greater number the links the greater the chance of breakage. |
||
| Post 51 • IP flag post | ||
|
Collector
|
Enelson private msg quote post Address this user | |
| Really though....why can't anyone respond to an email? It is now 2020. I can respond to an email in seconds on my phone. Is there really that much volume that emails are not being answered? Is it just one person? And to parrot a couple other people on here- the "help number" is ridiculous, I called about a previous issue numerous times and was told to leave a callback number and never received one. My new issue isn't that big of a deal(billing question) but I'm sure it delays the process... but its just alarming that there is just no dedicated reponse time to any questions. Weren't some of these concerns supposed to be remedied by becoming part of Beckett? |
||
| Post 52 • IP flag post | ||
 Collector*
|
Towmater private msg quote post Address this user | |
Quote:Originally Posted by EbaySeller  I'm pretty sure that if I ever responded that way in a thread I'd get a vacation. |
||
| Post 53 • IP flag post | ||
 Collector
|
brandon77 private msg quote post Address this user | |
| I sent in 6 books for pressing/grading, they were received and invoiced by CBCS Aug 27. Haven't heard anything back since. Had no idea it took half a year to do this.. |
||
| Post 54 • IP flag post | ||
|
Collector
|
wtbmok private msg quote post Address this user | |
@Enelson Quote:Originally Posted by Towmater I agree 100% what exactly is going on over there at CBCS? |
||
| Post 55 • IP flag post | ||
This topic is archived. Start new topic?