Ebay Deals, Dreck and Goofiness10764

Originally Posted by Bronte
I'm blocking him when all is over.

Originally Posted by Bronte
I even opened a claim with USPS knowing that it hasn't been 2 days. When they called, I apologized because I had an irate customer. He understood, but I felt like a jack ass. I am not jumping through hoops again for this guy.

Originally Posted by Towmater
I think too many sellers on eBay forget the following

1) Consumers are now used to companies like Amazon and Wal-Mart shipping items for free.
2) Consumers are now used to companies like Amazon and Wal-Mart allowing any type of return for any reason.
3) Consumers are now used to companies like Amazon and Wal-Mart shipping items quickly. Generally, there aren't delays in shipping items for days and days.
4) Consumers are now used to companies like Amazon and Wal-Mart providing tracking data quickly. When items ship from their warehouses it is scanned into the USPS/FedEx/UPS/DHL systems and it updates.
5) The contract is between the shipper and the shipping company. It is poor customer service to advise a buyer that they need to contact the shipping company to start a case or a trace on a package.

I love eBay. I have a guitar on the way to my house as I am writing this that I purchased. Looking forward to it arriving. So far, the seller has performed beyond my expectations. They shipped it the next business day and provided the tracking information on it. I can see where it is and that it shipped. My impression so far is that they are a solid seller. I hope that doesn't change.

The vast majority of my purchases have occurred with no issues. That being said, the times I've had problems it has been mostly due to poor customer service after I inquire about shipping times, an item damaged in shipping, or an item being lost.

When I get resistance from a seller, no response after several attempts, or they are rude I automatically leave negative feedback. It is amazing how quickly a seller suddenly wants to provide a solution to my situation after that happens. It solved my issue with spending time on the phone with eBay attempting to get them involved correcting whatever was wrong. Sellers seem to step it up and provide a level of customer service to "fix" my problem. They'll even start a case with USPS if a package stopped moving for 10 to 14 days. In other words, they provide the same level of customer service that other on-line retailers I deal with will provide. I'm not asking for them to go beyond that.

Oh, and I could care less if someone I purchased something from puts me on their blocked bidder list. If I had an issue with them, then I'm not going to buy from them again. Thus, I will never know they did it. It has zero effect on me as a buyer.

If you are having issues with shipping then use a program like ShipStation. It does all the heavy lifting for you as a seller. It emails buyers, it prints labels at lower shipping costs, it informs both eBay and Paypal that you shipped and puts the tracking information in their system. Also, it prints 1 main scan page for all your packages. Once that is scanned then all the packages are entered into the shippers system. Cuts down on wait times at the Post Office or UPS or FedEx.

(No, I'm not providing my eBay account name to the anyone that will chime in asking for it).