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CBCS does the right thing: Spawn Thanks! VSP error10399

Collector Joosh private msg quote post Address this user
Hey everyone, here’s the update I put on my Facebook after removing the case cracking video. Long story short CBCS is taking care of it and I’m happy.

Update for all regarding the CBCS graded Spawn Thanks! comic that had VSP Todd McFarlane error.
I just had a great phone conversation with Steve Borock, President of CBCS. He looked into what happened and found it was a clerical error, as simple as which box was checked.
The signature verification did fail; hence why the location of the signature was not captured on the label.
We had great conversation, including the inevitability of quality control issues in a business, especially a business in a service industry in which I am very familiar. This error being brought to light has given CBCS an insight into a weak link in their process, and so now they can take preventive action against recurrence.
We made an agreement on how to make things right and we are both happy. In hindsight I probably could have gotten more out of him, lol. I still plan to use CBCS and will be getting this book regraded for my collection.
I took the video down as it doesn’t show the whole story as it should. If I figure out editing I may make a new version showing the whole story.

Side note for geeks: Steve was gracious in listening to my ramblings of the Newsstand returnable editions of comic books extending well past CBCS’s year 2000 cutoff for designation. He asked that I send him an email to help him understand this relatively new niche of the hobby, which I am more than happy to do. I’ll be posting on the CBCS forum for help gathering information.

One last note is a shout out to Brittany McManus at CGC. She offered to have CGC regrade my Spawn Thanks! book free of charge. I’ve used both companies and want to continue to see healthy competition in the 3rd party comic grading world, it benefits us, the collectors.

It’s been an interesting week, thanks everyone!
Post 1 IP   flag post
Collector noahjdorsey private msg quote post Address this user
Thanks for the update! Glad to hear they made things right- I'm assuming monetarily (He didn't say he'd get Todd to sign it, did he?
Post 2 IP   flag post
Collector sportshort private msg quote post Address this user
Yea, if Steve could get Todd to sign it,that would be Da Bomb.
Post 3 IP   flag post
Collector Siggy private msg quote post Address this user
Quote:
Originally Posted by noahjdorsey
Thanks for the update! Glad to hear they made things right- I'm assuming monetarily (He didn't say he'd get Todd to sign it, did he?


This certainly would be better than future submission discounts.
Post 4 IP   flag post
Collector Hcanes private msg quote post Address this user
Quote:
Originally Posted by Joosh
Hey everyone, here’s the update I put on my Facebook after removing the case cracking video. Long story short CBCS is taking care of it and I’m happy.

Update for all regarding the CBCS graded Spawn Thanks! comic that had VSP Todd McFarlane error.
I just had a great phone conversation with Steve Borock, President of CBCS. He looked into what happened and found it was a clerical error, as simple as which box was checked.
The signature verification did fail; hence why the location of the signature was not captured on the label.
We had great conversation, including the inevitability of quality control issues in a business, especially a business in a service industry in which I am very familiar. This error being brought to light has given CBCS an insight into a weak link in their process, and so now they can take preventive action against recurrence.
We made an agreement on how to make things right and we are both happy. In hindsight I probably could have gotten more out of him, lol. I still plan to use CBCS and will be getting this book regraded for my collection.
I took the video down as it doesn’t show the whole story as it should. If I figure out editing I may make a new version showing the whole story.

Side note for geeks: Steve was gracious in listening to my ramblings of the Newsstand returnable editions of comic books extending well past CBCS’s year 2000 cutoff for designation. He asked that I send him an email to help him understand this relatively new niche of the hobby, which I am more than happy to do. I’ll be posting on the CBCS forum for help gathering information.

One last note is a shout out to Brittany McManus at CGC. She offered to have CGC regrade my Spawn Thanks! book free of charge. I’ve used both companies and want to continue to see healthy competition in the 3rd party comic grading world, it benefits us, the collectors.

It’s been an interesting week, thanks everyone!


We can create a new Newsstand thread for comics 2002-2013 for marvel and 2002-2016(I think) for DC. I have quite a few 2002+ newsstands
Post 5 IP   flag post
Collector GAC private msg quote post Address this user
Great news!!!
Post 6 IP   flag post
Collector Wraith private msg quote post Address this user
Quote:
Originally Posted by sportshort
Yea, if Steve could get Todd to sign it,that would be Da Bomb.
haha .. if cbcs manages to get todd to sign a thanks, the return delivery would be sent by strapping the slab to the back of a flying pig
Post 7 IP   flag post
COLLECTOR shrewbeer private msg quote post Address this user
If CBCS added post ‘00 to their newsstand data.... I would most certainly be sending a box. Good on you for mentioning that! 🍺
Post 8 IP   flag post
Collector BrashSmurf private msg quote post Address this user
i mean they had to do something to get that video taken down. it makes them look bad.

Glad you worked something out
Post 9 IP   flag post
Collector Drogio private msg quote post Address this user
Quote:
Originally Posted by Joosh
One last note is a shout out to Brittany McManus at CGC. She offered to have CGC regrade my Spawn Thanks! book free of charge. I’ve used both companies and want to continue to see healthy competition in the 3rd party comic grading world, it benefits us, the collectors.


What is that all about? Why is cgc getting involved?

Great cbcs did the right thing; reaching out and took care of the error to your satisfaction.
Post 10 IP   flag post
Collector Joosh private msg quote post Address this user
I don’t think anyone could get Todd to sign this book, unless they funded his movie, I suppose that might do it.

@hcanes great idea. I’ve got my collection in spreadsheet format with newsstand/direct designation. I have quite a few Marvel 2011-13 and DC 2017 newsies.
Comichron has a very good write up on the last DC newsstand books.
Marvel seems to have ended with published dates of 12/2013.

@Drogio Excellent question. I was reporting my total experience is all. She contacted me before CBCS had, which I thought impressive considering CBCS contacted me within 48 hrs of the video.

@shrewbeer thanks I know I’m not the only one!
Post 11 IP   flag post
Collector Drogio private msg quote post Address this user
Quote:
Originally Posted by Joosh
@Drogio Excellent question. I was reporting my total experience is all. She contacted me before CBCS had, which I thought impressive considering CBCS contacted me within 48 hrs of the video.


That’s odd as well. I wonder what cgc’s motive is to get ahold of that book. Maybe it was just to get your loyalty...maybe it was to keep it out of the hands of cbcs and keep the “bad press” alive and continue to hold it against cbcs as it involves a service that cgc does not offer.

Just very interesting they were so aggressive...
Post 12 IP   flag post
Collector Wraith private msg quote post Address this user
Quote:
Originally Posted by Drogio
Quote:
Originally Posted by Joosh
@Drogio Excellent question. I was reporting my total experience is all. She contacted me before CBCS had, which I thought impressive considering CBCS contacted me within 48 hrs of the video.


That’s odd as well. I wonder what cgc’s motive is to get ahold of that book. Maybe it was just to get your loyalty...maybe it was to keep it out of the hands of cbcs and keep the “bad press” alive and continue to hold it against cbcs as it involves a service that cgc does not offer.

Just very interesting they were so aggressive...
would be another marketing story for bleeding cool I guess
Post 13 IP   flag post
Collector flanders private msg quote post Address this user
Quote:
Originally Posted by Wraith
Quote:
Originally Posted by Drogio
Quote:
Originally Posted by Joosh
@Drogio Excellent question. I was reporting my total experience is all. She contacted me before CBCS had, which I thought impressive considering CBCS contacted me within 48 hrs of the video.


That’s odd as well. I wonder what cgc’s motive is to get ahold of that book. Maybe it was just to get your loyalty...maybe it was to keep it out of the hands of cbcs and keep the “bad press” alive and continue to hold it against cbcs as it involves a service that cgc does not offer.

Just very interesting they were so aggressive...
would be another marketing story for bleeding cool I guess


Sadly, they already have an article up:

clickable text
Post 14 IP   flag post
Collector BrashSmurf private msg quote post Address this user
yeah i saw their article this afternoon. its how i found out the video was down
Post 15 IP   flag post
Collector Drogio private msg quote post Address this user
Look @Joosh, you’re famous! I’m sure they cleared posting your picture and video with you before running with it.
Post 16 IP   flag post
Collector teacha777 private msg quote post Address this user
@joosh is for the people. This is karma for the TaT fiasco last couple of years, which they basically *shrugged off and said deal with it.
Post 17 IP   flag post
Collector Squack private msg quote post Address this user
It would be nice if Bleeding Cool would have the integrity to post an update to the story that CBCS took care of the situation, but that would not be in the best interests of CGC.
Post 18 IP   flag post
Collector xkonk private msg quote post Address this user
They're a little busy running articles on how some people think Wolverine has two penises, so you can understand how they might not follow up https://www.bleedingcool.com/2019/10/30/does-the-possible-new-wolverine-logo-confirm-a-long-running-x-men-fan-theory/
Post 19 IP   flag post
COLLECTOR Studley_Dudley private msg quote post Address this user
Quote:
Originally Posted by xkonk
They're a little busy running articles on how some people think Wolverine has two penises, so you can understand how they might not follow up https://www.bleedingcool.com/2019/10/30/does-the-possible-new-wolverine-logo-confirm-a-long-running-x-men-fan-theory/

That's some hard-hitting journalism.
Post 20 IP   flag post
Collector sportshort private msg quote post Address this user
Quote:
Originally Posted by Wraith
Quote:
Originally Posted by sportshort
Yea, if Steve could get Todd to sign it,that would be Da Bomb.
haha .. if cbcs manages to get todd to sign a thanks, the return delivery would be sent by strapping the slab to the back of a flying pig


I saw a thank you for sale on ebay with a CGC yellow label. I almost posted it here then I figured everyone has probably seen and it's not news. the Signature was (as i recall) on the cover.
Post 21 IP   flag post
Collector Joosh private msg quote post Address this user
Quote:
Originally Posted by sportshort
Quote:
Originally Posted by Wraith
Quote:
Originally Posted by sportshort
Yea, if Steve could get Todd to sign it,that would be Da Bomb.
haha .. if cbcs manages to get todd to sign a thanks, the return delivery would be sent by strapping the slab to the back of a flying pig


I saw a thank you for sale on ebay with a CGC yellow label. I almost posted it here then I figured everyone has probably seen and it's not news. the Signature was (as i recall) on the cover.


There are yellow labels of this book but not for Todd McFarlane’s signature.
Post 22 IP   flag post
Collector Siggy private msg quote post Address this user
Quote:
Originally Posted by Drogio

Just very interesting they were so aggressive...


Aggressive competition. I'm sure if roles were reversed, people here would praise CBCS for the move.
Post 23 IP   flag post
Collector sportshort private msg quote post Address this user
yup
Post 24 IP   flag post
Collector Drogio private msg quote post Address this user
Quote:
Originally Posted by teacha777
@joosh is for the people. This is karma for the TaT fiasco last couple of years, which they basically *shrugged off and said deal with it.


Yeah...cgc doesn’t shrug off anything...

(Cough cough....newton rings!!....cough...)
Post 25 IP   flag post
Collector Drogio private msg quote post Address this user
Quote:
Originally Posted by Siggy
Quote:
Originally Posted by Drogio

Just very interesting they were so aggressive...


Aggressive competition. I'm sure if roles were reversed, people here would praise CBCS for the move.


Maybe. But I see it as a waste of time either way..and therefore petty.

CBCS didn’t even need the book determine it was mislabeled versus an error in the sig verification process.

Again, it’s how you correct mistakes more than if you make them. I actually think this is a good story more than bad press. 👍
Post 26 IP   flag post
Collector Siggy private msg quote post Address this user
Quote:
Originally Posted by Drogio
I actually think this is a good story more than bad press. 👍


This will certainly ring true if it never happens again.

As for Brittany's gesture being a waste of time; that can only be said because Joosh declined. If he had accepted, her time would have been well spent.
Nothing ventured...
Post 27 IP   flag post
Collector DrWatson private msg quote post Address this user
Quote:
Originally Posted by Siggy
Quote:
Originally Posted by Drogio

Just very interesting they were so aggressive...


Aggressive competition. I'm sure if roles were reversed, people here would praise CBCS for the move.

The cgc and CBCS would have different motivations for offering to reholder/regrade/grade something for free.
Post 28 IP   flag post
Collector Darkseid_of_town private msg quote post Address this user
Sadly once you put something on full blast like that, other entities will take your efforts and turn them to their own agenda if it suits their purposes.....
Post 29 IP   flag post
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