CBCS does the right thing: Spawn Thanks! VSP error10399

Originally Posted by Joosh
Hey everyone, here’s the update I put on my Facebook after removing the case cracking video. Long story short CBCS is taking care of it and I’m happy.

Update for all regarding the CBCS graded Spawn Thanks! comic that had VSP Todd McFarlane error.
I just had a great phone conversation with Steve Borock, President of CBCS. He looked into what happened and found it was a clerical error, as simple as which box was checked.
The signature verification did fail; hence why the location of the signature was not captured on the label.
We had great conversation, including the inevitability of quality control issues in a business, especially a business in a service industry in which I am very familiar. This error being brought to light has given CBCS an insight into a weak link in their process, and so now they can take preventive action against recurrence.
We made an agreement on how to make things right and we are both happy. In hindsight I probably could have gotten more out of him, lol. I still plan to use CBCS and will be getting this book regraded for my collection.
I took the video down as it doesn’t show the whole story as it should. If I figure out editing I may make a new version showing the whole story.

Side note for geeks: Steve was gracious in listening to my ramblings of the Newsstand returnable editions of comic books extending well past CBCS’s year 2000 cutoff for designation. He asked that I send him an email to help him understand this relatively new niche of the hobby, which I am more than happy to do. I’ll be posting on the CBCS forum for help gathering information.

One last note is a shout out to Brittany McManus at CGC. She offered to have CGC regrade my Spawn Thanks! book free of charge. I’ve used both companies and want to continue to see healthy competition in the 3rd party comic grading world, it benefits us, the collectors.

It’s been an interesting week, thanks everyone!

Originally Posted by sportshort
Yea, if Steve could get Todd to sign it,that would be Da Bomb.

Originally Posted by Drogio
Quote:

Originally Posted by Joosh
@Drogio Excellent question. I was reporting my total experience is all. She contacted me before CBCS had, which I thought impressive considering CBCS contacted me within 48 hrs of the video.

That’s odd as well. I wonder what cgc’s motive is to get ahold of that book. Maybe it was just to get your loyalty...maybe it was to keep it out of the hands of cbcs and keep the “bad press” alive and continue to hold it against cbcs as it involves a service that cgc does not offer.

Just very interesting they were so aggressive...

Originally Posted by Wraith
Quote:

Originally Posted by sportshort
Yea, if Steve could get Todd to sign it,that would be Da Bomb.

haha .. if cbcs manages to get todd to sign a thanks, the return delivery would be sent by strapping the slab to the back of a flying pig

Originally Posted by Drogio

Just very interesting they were so aggressive...

Originally Posted by teacha777
@joosh is for the people. This is karma for the TaT fiasco last couple of years, which they basically *shrugged off and said deal with it.

Originally Posted by Drogio
I actually think this is a good story more than bad press.