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Collector 00slim private msg quote post Address this user
I also never received my $25 off for the survey, even after contacting Customer Service & being told it would be re-sent.
Post 26 IP   flag post
Collector esaravo private msg quote post Address this user
I never received the survey, so I guess I'm not on the top tier list.
Post 27 IP   flag post
Moderator Jesse_O private msg quote post Address this user
I've got a yahoo address and have not had any problem getting CBCS emails, until this one. It went to my spam folder.
Post 28 IP   flag post
Collector OGJackster private msg quote post Address this user
Quote:
Originally Posted by 00slim
I also never received my $25 off for the survey, even after contacting Customer Service & being told it would be re-sent.


Me either.
Post 29 IP   flag post
Collector X51 private msg quote post Address this user
I don't like receiving unsolicited emails. I don't believe in a "push" system of marketing.
The site should have an RSS feed for all promo specials and let people subscribe to the RSS feed. That way I can have my email program (Thunderbird) check the feed and grab all the updates like an email. The difference is, I can unsubscribe or re-subscribe as the whim entertains me. That way only the customers that are interested will get the announcements.

I typically don't even read CBCS emails. Instant delete. An ad isn't going to "sell" me on anything.
Post 30 IP   flag post


Collector Bronte private msg quote post Address this user
@X51

I have never dealt with RSS feeds. I used to deal with email in my former life.
People use email for everything. Instead of cloud shares, they will shove a 5 meg document into an email. Quite a few folks thought outlook's cancel send actually worked. Some folks feel AOL email is the best thing since sliced bread.

My point is, people are accustomed to using emails. Just because a few users found ways to be more efficient, doesnt mean their way will get traction.
Post 31 IP   flag post
Collector CLT private msg quote post Address this user
Am I reading the fine print correctly...discount is for just one single spider-man book per submission? So I have 20 books I would like to get graded...I would have to submit 20 separate orders (20 different shipments) to get the discount for each book?
Post 32 IP   flag post
Collector sportshort private msg quote post Address this user
Quote:
Originally Posted by CLT
Am I reading the fine print correctly...discount is for just one single spider-man book per submission? So I have 20 books I would like to get graded...I would have to submit 20 separate orders (20 different shipments) to get the discount for each book?


it sure looks like the promo can be interpreted in just the way you have have interpreted it. I hope you're wrong and it's for all spider-man comics during the promo period. I would also like a clarification so that there are not the usual rude awakenings.
Post 33 IP   flag post
Collector flanders private msg quote post Address this user
That would be one spectacular promotion.
Post 34 IP   flag post
Collector X51 private msg quote post Address this user
Quote:
Originally Posted by Bronte
@X51

I have never dealt with RSS feeds. I used to deal with email in my former life.
People use email for everything. Instead of cloud shares, they will shove a 5 meg document into an email. Quite a few folks thought outlook's cancel send actually worked. Some folks feel AOL email is the best thing since sliced bread.

My point is, people are accustomed to using emails. Just because a few users found ways to be more efficient, doesnt mean their way will get traction.



You still get the message in your inbox. The difference is that your mail program (or feed reader) goes out and grabs the posted information (if you choose to do so) rather than the other person sending it to a thousand people who flag it as spam. RSS feeds are efficient and unobtrusive. Email solicitations contribute to the multi-billion dollar spam problem in the world.
Post 35 IP   flag post
Collector xkonk private msg quote post Address this user
Quote:
Originally Posted by CLT
Am I reading the fine print correctly...discount is for just one single spider-man book per submission? So I have 20 books I would like to get graded...I would have to submit 20 separate orders (20 different shipments) to get the discount for each book?


I think it means you can only apply one code per submission. So you can't try to get double Spidey discounts, or combine Spidey with a 20% off deal that might happen to come up. But any one submission can have the discount on every Spidey book in the submission.
Post 36 IP   flag post
Collector Gamecube2482 private msg quote post Address this user
@Bronte Yea I saw that a few minutes after I posted the comment. I didn't scroll down enough on my phone.
Post 37 IP   flag post
Collector VaComicsGuy private msg quote post Address this user
Quote:
Originally Posted by CLT
Am I reading the fine print correctly...discount is for just one single spider-man book per submission? So I have 20 books I would like to get graded...I would have to submit 20 separate orders (20 different shipments) to get the discount for each book?


I could be wrong (wouldn't be the first time) but looking at the following, It seems to me that the offer is good for as many Spidey books as you want to submit, but you can't use any additional promotions.





Post 38 IP   flag post
CBCS President sborock private msg quote post Address this user
The promo is for ALL Spidey titles.
Post 39 IP   flag post
Collector willieCPA4646 private msg quote post Address this user
I received the promotion via e-mail.
Post 40 IP   flag post
Collector Siggy private msg quote post Address this user
Quote:
Originally Posted by robertofredrico



No, that takes too long, and there's a danger that would make the article too long to read.
Post 41 IP   flag post
Collector BigRedOne1944 private msg quote post Address this user
Quote:
Originally Posted by OGJackster
Nice! My only question is where was this advertised? I don't understand why they keep dropping the ball. This should be in every person's email that has joined CBCS. It's just like that survey they sent out. I did the survey and never received the discount for completing it. Oh well, I give them a C+ for effort.


Why not just implement any specials right on the web site and the online submission form? Given the lack of customer service CBCS currently employs this has the makings of another confusing mess.
Post 42 IP   flag post
Collector EbaySeller private msg quote post Address this user
Quote:
Originally Posted by BigRedOne1944
Why not just implement any specials right on the web site and the online submission form? Given the lack of customer service CBCS currently employs this has the makings of another confusing mess.


Definitely a "low-tech" way of doing things but I haven't had any problem using promo codes that were hand-written on the invoice after I printed it out.
Post 43 IP   flag post
Collector SpiderTim private msg quote post Address this user
Does the promo apply to dealer accounts too?
Post 44 IP   flag post
Collector antoniofett private msg quote post Address this user
@Darryl_H

I also do not receive emails.
Post 45 IP   flag post
CBCS Darryl_H private msg quote post Address this user
Yes dealers are included as well in this promo.
Post 46 IP   flag post
Collector BigRedOne1944 private msg quote post Address this user
Quote:
Originally Posted by Darryl_H
Yes dealers are included as well in this promo.


Darryl_H


I guess it is encouraging to see somebody from CBCS trying to given some customer support.

Exactly how are you affiliated with CBCS? Are you a paid employee? Do you work at any of their offices or just an online presence?

Do you have access to any of the CBCS logistical data (where books are at in the grading or Shipping Process)?

I guess what Im getting at is do you have any power to authorize any changes in the grading, quality control shipping or billing process?
Post 47 IP   flag post
Moderator Jesse_O private msg quote post Address this user
@BigRedOne1944 Since it may be a day or two, before @Darryl_H checks back in, I will let you know that he is a full time employee of CBCS who works at the Dallas headquarters. He is often sent out to cons to run the booth. I'm not really sure what his title or daily responsibilities are, I'll let him answer that, but I figured I'd let you know that much at least.
Post 48 IP   flag post
Collector EbaySeller private msg quote post Address this user
Quote:
Originally Posted by Jesse_O
I'm not really sure what his title or daily responsibilities are, I'll let him answer that


Looks like a very serious man, I'm guessing head of security.
Post 49 IP   flag post
Collector PhantomEwan private msg quote post Address this user
Not getting them either, if you are still counting
Post 50 IP   flag post
Collector GAC private msg quote post Address this user
I did not receive the promo email as well.
Post 51 IP   flag post
CBCS Darryl_H private msg quote post Address this user
Quote:
Originally Posted by BigRedOne1944
Quote:
Originally Posted by Darryl_H
Yes dealers are included as well in this promo.


Darryl_H


I guess it is encouraging to see somebody from CBCS trying to given some customer support.

Exactly how are you affiliated with CBCS? Are you a paid employee? Do you work at any of their offices or just an online presence?

Do you have access to any of the CBCS logistical data (where books are at in the grading or Shipping Process)?

I guess what Im getting at is do you have any power to authorize any changes in the grading, quality control shipping or billing process?



Thanks for the comments, and as Jesse said I am a full time CBCS employee and have been working with CBCS in one form or another since 2014. I worked in Florida for a spell then spent 4 years working shows before transferring to the Dallas location last year.

I currently work shows, and during the week work in house with production among other things.

We know we still have issues, and are working to correct these.

You should be seeing a big improvement in customer service moving forward, be it in getting faster call backs, and quicker responses to your emails. The other issues (Quality, Billing)
are also being addressed and worked on.

We have a great team in place at CBCS, and plan to continue improving on every aspect of our service!


If you have any more question, please let me know and I am always available if you guys need anything.
Post 52 IP   flag post
CBCS Darryl_H private msg quote post Address this user
Quote:
Originally Posted by EbaySeller
Quote:
Originally Posted by Jesse_O
I'm not really sure what his title or daily responsibilities are, I'll let him answer that


Looks like a very serious man, I'm guessing head of security.



I meant to smile :-)
Post 53 IP   flag post
CBCS Darryl_H private msg quote post Address this user
Quote:
Originally Posted by PhantomEwan
Not getting them either, if you are still counting


I am, thanks for the feedback!!

Anyone else?
Post 54 IP   flag post
Collector GAC private msg quote post Address this user
Quote:
Originally Posted by Darryl_H
Quote:
Originally Posted by PhantomEwan
Not getting them either, if you are still counting


I am, thanks for the feedback!!

Anyone else?


me too! no promo email.
Post 55 IP   flag post
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