my rant(as everyone gets a piece of the pie)6107
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Drogio private msg quote post Address this user | |
| @Watcher I would take CAK up on his offer. Nothing to lose at this point...let them contact you. | ||
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OGJackster private msg quote post Address this user | |
Quote:Originally Posted by Watcher Sorry, I couldn't help myself   |
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Foghorn_Sam private msg quote post Address this user | |
| @Watcher It looks like Frank Cwiklik left the door open for you to contact him. Why not take him up on it and express how disappointed you are in how all of this has unfolded and how they have chosen to handle it. I think as a customer you deserve far better than the lame dismissal you were given. If you don't get anywhere with him, then ask to speak with Vincent. | ||
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| Both @foghorn and @CAK are right..the opportunity is present to bring this to a place allowing for adequate reparations. It is the logical step and obviously it bothered me enough to start this thread. I disagree that the owner should have been notified prior to his company being addressed publicly. It would be a courtesy and a courtesy was not afforded me. If I were a high end customer like Doc and there was a mutual relationship then I would most certainly have reached out to the owner first. But, I made my 1st purchase with them and was dismissed by a representative of the owner and don't feel I had the obligation to respect the company the way I would if I were Doc. They made 3 errors and thats enough for me: - 4 wks to ship a book that was paid for immediately and would have taken much longer if I didn't call once a wk finally demanding someone track down the book on week 4 and get it out. In and of itself, sh*t happens and 4 wks is not a deal breaker...just a mix up. - a broken slab that appears to have been dropped with no mention of any damage through the entire process...leading me to believe a subordinate dropped it when preparing it and felt it was in his interest to avoid accountability and quietly ship it . just an assumption, but not a giant leap ...still not necessarily malice since there's no way to ascertain the cause of the damage. Still not a deal breaker ..sh*t happens. - once the event is brought to the attention of a trained and paid rep , it is dismissed with a generic email and a less than professional effort in an order to avoid any real accountability. This decision was a conscious one and not justifiable . It was the one that led me to believe the other issues run parallel with the practices at this company and that they weren't just oversights. My decision is simple: there was no apparent damage to the book itself... It's not a place I will do business with again...the book was already shipped to CGC for a re-slab and anytime one does business with anyone, there is always the chance that things don't run smoothly. So, calling up and demanding a better resolution is not really worth my time. It's like pulling teeth to get a girlfriend to stay in a relationship when she's not really into it..it's just not worth it outside of softening a bruised ego. My forcing him to make right doesn't assure me the company is run effectively ..it only forces him to vindicate me and value me. I don't need him to as I have already vented and that ship has left the dock brother |
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Quote:Originally Posted by CopperAgeKids Don’t entirely agree. If significant flaw they will list the flaw - however - the grade they give is ignoring the flaw (ie CGC qualified grade) without stating so. FYI - Frank is the main guy in the daily operations - dealt with him quite a few times - and has the authority to make decisions. |
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poka private msg quote post Address this user | |
Quote:Originally Posted by X51 Can I get your $25 credit?  |
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 I had no way of knowing that 9.8 graded copies signed by Adam Hughes weren't what you were looking for.
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drchaos private msg quote post Address this user | |
Quote:Originally Posted by Watcher |
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Drogio private msg quote post Address this user | |
Quote:Originally Posted by poka I was wondering that myself...if it could be transferred. At least offer it to someon for $20. |
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Watcher private msg quote post Address this user | |
| well...@poka asked first so it's his if its feasible. I have no idea how that stuff works ... | ||
| Post 59 • IP flag post | ||
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X51 private msg quote post Address this user | |
Quote:Originally Posted by Watcher I agree with what you are saying. As a customer, it's not my job to whine or complain to get acceptable customer service. It's their job to do it. I'm not into begging or pleading for justice when I can resolve all my future issues by removing them from the list of people that get my money. |
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CopperAgeKids private msg quote post Address this user | |
My point was thatQuote:Originally Posted by Watcher This was your first time dealing with Metropolis, and it was a fairly negative experience. However, the circumstances surrounding this slab are very unusual[b] and as such, require a different approach than dealing with metropolis customer service/shipping.....by that I mean if a subordinate did in fact drop the slab, you should REALLY go all the way up,to the top of the totem pole, and not talk to anyone who may have been directly involved in cracking the slab. I assure you that Zurzulo would sure as Hell want to know if he needs to fire one of his employees, if the slab was cracked by an employee of Metropolis...and said employee tried to hide this fact, I am wholly sure that the employee in question would be fired, and rightfully so. In any event, my point was that [b]Zurzulo has a right to know if an employee of his is effing up and casting the responsibility of his mistake unto a paying customer. The fact that you have not spent tens of hundreds of thousands of dollars with Metropolis in the past is wholly immaterial. I'd argue that a first time customer who drops $1200 on a single slab would be highly valued by Metropolis, and any other dealer, as well. Again, the details of this transaction really should be brought to Zurzulo's attention. My point in saying it was unfair to post this publically stands with solid validity, IMHO. You have not let the person who actually runs Metropolis, an opportunity to correct this issue. I do not blame you for being ticked off, but this is not the way to handle such a problem. As it stands: You go left holding the bag on reslabbing/shipping costs to CGC; which is much more than $25 to begin with. Re-holdering is not much itself, it is the cost of insured shipping a $1200 package, to and from CGC, that is the issue.Without doing the math, call it upwards of a $100 for insured shipping to and from CGC, and the reholder plus the invoice fee. So, with your "venting" approach....while I am not discounting your justified anger in this scenario, accomplishes a net negative effect, for all parties involved. As well as those who consign slabs to CC for their CC auctions.If someone sees this feedback of yours, they are less likely to bid on CC slabs in auction. So,that is #1 of 3 negative outcomes. #2, Metropolis loses customers. #3, You lose about a $100. Nobody wins, with your approach. This is why ranting on the internet is pretty much never a good idea, when you step back and look at all of the moving parts involved, you see that there is usually a way to make the outcome positive. As long as you are dealing with a company who is reputable and values their reputation, you will be made whole, if your beef stands on its' own two legs. Which I believe your problem here does. |
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X51 private msg quote post Address this user | |
| It seems pretty evident that a $25 credit is their standard approach to a damage claim. That's an insult. That is a string. It's a conditional arrangement that I ignore what they did and give them MORE of my business. I don't really care how Zurzulo feels about it. I don't beg for proper customer service. Never have. Never will. I speak with my money. I can buy comics elsewhere. | ||
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BrianGreensnips private msg quote post Address this user | |
Quote:Originally Posted by WatcherVery interesting. |
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CopperAgeKids private msg quote post Address this user | |
Quote:Originally Posted by X51 No, that is not how Metropolis operates. I am wholly confident of that. The odds seem to be that the case was damaged by an employee of Metropolis, who offered the $25 as a hush payment, to save his own hide from higher ups at Metropolis becoming aware of the employee's gross negligence and malfeasance, in handling the problem. The employee in question seems to not give a damp about Metropolises reputation....all that this said employee seems to be concerned with is sweeping this problem under the rug to save his own ass. I could not agree with you more, this is an insult to the OP. Again, this warrants an internal investigation by Zurzulo, who is in charge of day to day operations at Metropolis. I can wholly guarantee that the OP would in fact be made whole by Metropolis, if the problem within Metropolis, which Zurzulo has 50% ownership of, is brought to Zurzulo's attention. Likewise, whomever shafted the OP by attempting to sweep his mistake under the rug, letting the buyer absorb the cost of reholdering while letting Metropolis' name take a hit in the process.....would be dealt with accordingly. There are plenty of guys out there who are willing to work hard, for an honest wage.Getting a competent worker to take this employee's position would not be difficult, at all. Had the employee damaged the slab, and notified his supervisor, none of this would have occured. |
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X51 private msg quote post Address this user | |
| They need to audit their own customer service and find the negligent employees themselves. Customers aren't Guinea pigs for their quality control processes. I've bought from Metropolis one or two times. I was generally pleased with the product bought, but I found their customer service to be lacking. I had pretty much decided already that they are only interested in high dollar customers and that I would not buy from them again. If that's not true, they've got a lot of internal issues to resolve before I'll be convinced otherwise. From the response the OP got in this thread, even a $1200 purchase is small beans to them. I'll buy from people who appreciate a $50 sale and not worry about the retailers that are so important that they can't appreciate a $1200 sale. I'm also not going to throw one rogue employee under the bus. He represents the entire business. The workplace creates the atmosphere that motivates employees to respond as they do. Where I work, employees are encouraged to admit mistakes. Being honest has to be rewarded or employees will try to hide it rather than fix it. |
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