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CBCS Turnaround 10/11/20174566

Collector canadianspiderman private msg quote post Address this user
Who knows man. Mine say "labels", last Friday I was talking to a fellow who said mine were being heat sealed/encapsulated/QC that day and may actually be shipped that evening, and if not Monday at the latest. Called today and was told they're in the 'production' line and they're currently about 4 weeks behind schedule and said he couldn't tell me where my books were. I understand the issues they've had and I'm an extremely patient person, but ..... c'mon CBCS - figure it out.
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Collector Artu private msg quote post Address this user
God created the world in 7 days, then he entered the "Labels" phase.
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Collector Kaleljll private msg quote post Address this user
I just spoke to John in customer service. What a nice guy. He is sick and still working to help us. All 26 books other than two I'm having pressed are finally in grading. I may have them back before Christmas!! Thanks again John for your help.

We gotta try to give these guys a break. A lot has happened this year and they are really trying to catch up. I would rather have my books done right and not just fast.
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Collector ComicHaulics private msg quote post Address this user
Quote:
Originally Posted by Kaleljll
I just spoke to John in customer service. What a nice guy. He is sick and still working to help us. All 26 books other than two I'm having pressed are finally in grading. I may have them back before Christmas!! Thanks again John for your help.

We gotta try to give these guys a break. A lot has happened this year and they are really trying to catch up. I would rather have my books done right and not just fast.


If they just entered grading, I highly doubt you will get them before Christmas
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Collector Kaleljll private msg quote post Address this user
Quote:
Originally Posted by ComicHaulics
Quote:
Originally Posted by Kaleljll
I just spoke to John in customer service. What a nice guy. He is sick and still working to help us. All 26 books other than two I'm having pressed are finally in grading. I may have them back before Christmas!! Thanks again John for your help.

We gotta try to give these guys a break. A lot has happened this year and they are really trying to catch up. I would rather have my books done right and not just fast.


If they just entered grading, I highly doubt you will get them before Christmas


I'm just trying to stay positive. This time of year is stressful enough as it is.
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Collector ComicHaulics private msg quote post Address this user
@Kaleljll Understood , regardless of what I think, I truly do hope you get them in time for Christmas!
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Collector Artu private msg quote post Address this user
Update for you all, my 10 modern comics have finally been shipped. These were received on the 21/07 so hopefully you guys can estimate the TAT for yours. Best of luck to you all, it feels like this experience has made us bond like soldiers going to war (/over-dramatization mode off).
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Collector zosocane private msg quote post Address this user
Update, my expanded submission (1 book) and 1 reholder, dropped off at a con on 7/28, finally notified today for shipping. That's 3 months and 3 weeks. So they are at least 3 weeks behind on expanded.

Someone at CBCS really should update the homepage so that the TAT listed as "9/27/17 Update" is something from November -- not nearly 2 months ago!
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Collector Deadpoolica private msg quote post Address this user
Quote:
Originally Posted by zosocane
Update, my expanded submission (1 book) and 1 reholder, dropped off at a con on 7/28, finally notified today for shipping. That's 3 months and 3 weeks. So they are at least 3 weeks behind on expanded.

Someone at CBCS really should update the homepage so that the TAT listed as "9/27/17 Update" is something from November -- not nearly 2 months ago!

I feel like they've given up on updating for the rest of this year lol
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Collector Kaleljll private msg quote post Address this user
I would assume it's all hands on deck to catch up on the backlog.
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Collector canadianspiderman private msg quote post Address this user
QC. Anyone have any insight to how long before things ship once in that stage?
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Collector pouet private msg quote post Address this user
Dropped 5 books at the Montreal comiccon on 07/07

Got an email saying they entered the grading room 11/02

Email they are graded 11/22

Waiting for the email saying they got shipped
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Collector BabaLament private msg quote post Address this user
*Update*

Talked to Chris in Customer Service; nice guy. He told me the whole company is slammed, from receiving to shipping; so to work down the backlog "The Man" has authorized unlimited overtime. I can only assume the production staff is full of happy elves merrily grading away, while the person in accounting who does payroll is becoming more Gollum-like each payday. "We hates the overtime Precious! We hates it!"

But I digress.

I was told my books, submitted 8/10/17, are somewhere between grading and labeling. He told me the best he could do at the moment was, "sometime before Christmas...maybe." I was instructed to call back the week after Thanksgiving for a better guesstimate. I'm hoping they pull through for me, some of the books in this order were intended to be Christmas presents. However, like all things, its a learning experience with a simple lesson: Anything I'm considering giving out as a Christmas gift, send it to get graded in January, just to be sure it'll be ready on time. ;-)
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