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CBCS Darryl_H private msg quote post Address this user
Guys Steve Paulus is in charge of CBCS Canada and will be the guy you guys need to speak with.

If you need answers please reach out to Steve Paulus at spaulus@cbcscomics.com.

If you are not getting replies in a timely manner, then please let me know. That said if you emailed him today with it being a Friday please allow him time to respond and the weekend might delay this.
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Collector SauceDog private msg quote post Address this user
Quote:
Originally Posted by sborock
Quote:
Originally Posted by TMAN1980
That sucks. Steve and Steve haven't responded to my email I sent at the beginning of the week. There's no notice on the Canadian CBCS website preventing Canadians from submitting, knowing that their books are going to get stuck in limbo in return. Just poor management in my opinion. But hey, Steve Borock keeps posting pics on Instagram of books that cross his desk. His quote "I love my gig". Anger...rising...

I have nothing to do with or know about Canadian orders. Steve Paulus handles ALL of Canada and he is your point person.
I am sorry I did not respond to your email because of that and thought Steve would get back to you.
Sorry if my 1 minute a day post on instagram bothers you, but it does not take me away from anything, I just don't handle Canada.
Please reach out to Steve Paulus again.



I only JUST got a reply from Steve after almost two weeks and it once again was vague and failed to actually address the questions I had.

Why has CBCS opted to delegate ALL of its Canadian responsibilities to someone who doesn't even live in the country and has to cross the border just come into the office, all the while not having any other staff? The facility IS OPEN, but it is due to the fact CBCS has zero employees in the country that causes it to remain inactive. Universal Distribution, your Canadian partners, has been working out of the shared facility you both use for over a month now. I've only ever been told that it was the government preventing you guys from re-opening, but in light of your partners being operational it sounds like CBCS is trying to hide the fact this is due to inadequate staffing.

It also doesn't help that the Canadian website is NEVER updated. It is the simplest of gestures that could be done to show Canadian customers that you are actually on top of this situation (simply updating the date, which still says close until MAY, would be a start).
Post 977 IP   flag post
Collector TMAN1980 private msg quote post Address this user
Steve Borock, it’s not just your “1 minute a day” posts that bother me. You have my books, you have my money, and what do I have to show for it? I have every right to be bothered. As far as everything being delegated to Steve Paulus...according to the website, Steve Borock has the big picture of himself, not Steve Paulus. The President should be aware of everything with his business. CBCS is your baby, not Paulus’. At the end of the day, if the complaining from customers is to stop, CBCS needs to do right by them. So far, they’ve failed. So it continues.
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Collector Edge328 private msg quote post Address this user
This is getting out of hand. CBCS, whether it's the "US" one or the "Canada" one, needs to get in front of this and issue a statement explaining what's going on and why, so that everyone isn't having to guess wildly at what's happening. COVID occurred and threw a wrench into everything, we get that, but to sit here and keep putting it off on to Paulus who is not telling us anything is ludicrous.
Post 979 IP   flag post
Collector TMAN1980 private msg quote post Address this user
Quote:
Originally Posted by Darryl_H
Guys Steve Paulus is in charge of CBCS Canada and will be the guy you guys need to speak with.

If you need answers please reach out to Steve Paulus at spaulus@cbcscomics.com.

If you are not getting replies in a timely manner, then please let me know. That said if you emailed him today with it being a Friday please allow him time to respond and the weekend might delay this.

I'm not getting replies back in general. Further to that, we all don't want vague answers. We need to know that CBCS is working on a plan to work around the border closure. There's always a solution.
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Collector TMAN1980 private msg quote post Address this user
Not surprising, the border closure has been extended for another 30 days. And still no solution or response from CBCS.
Post 981 IP   flag post
Collector SauceDog private msg quote post Address this user
Quote:
Originally Posted by TMAN1980
Not surprising, the border closure has been extended for another 30 days. And still no solution or response from CBCS.


Ah, but CBCS is NOW saying that they 'do hire Canadian employees and work with several Canadian businesses to facilitate our Canadian operations', which I guess is new since everything I've been told up to this point was that Steve was the only employee (and I assume they are not counting the employees of Universal Distribution at the same location as their own. Also other than Universal Distribution, which is listed as a partner on the Canadian website, what OTHER Canadian businesses do they work with?

If this is true, it means they have employees on the ground in Oakville getting things up and running, right? Can anyone from CBCS confirm this? and if this is the case why no word of it in any updates or replies from Steve?
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Collector agamoto private msg quote post Address this user
Universal Distribution? Is this the same company? https://bleedingcool.com/comics/decades-of-stolen-comics-claims-denied-by-canadas-universal-distribution/#comments-section
Post 983 IP   flag post
Collector SauceDog private msg quote post Address this user
Quote:
Originally Posted by agamoto
Universal Distribution? Is this the same company? https://bleedingcool.com/comics/decades-of-stolen-comics-claims-denied-by-canadas-universal-distribution/#comments-section


Yup, same one ( http://universaldist.com )
Post 984 IP   flag post
Collector Edge328 private msg quote post Address this user
Here we go. The longer that CBCS stays silent on Canada, the more out of control this is going to get.
Post 985 IP   flag post
Collector nancyraygun private msg quote post Address this user
I’m also a Canadian who’s been waiting on books that have been sitting in Oakville since March waiting to be shipped back to me.
I understand COVID is responsible for this situation but I’m sick and tired of emailing Mr. Paulus for updates every couple of weeks. CBCS should be providing updates to its Canadian customers. I shouldn’t be chasing after Mr. Paulus about this. I’ve seen that the Better Business Bureau has been notified about this situation and has an open case on it now. CBCS, it’s time to put out regular updates on any progress you’ve made on this situation.
Post 986 IP   flag post
Collector TMAN1980 private msg quote post Address this user
I've been having this discussion on other social media platforms in an attempt to rally more Canadian customers to have their voice heard. I'm not trying to maliciously hurt CBCS' reputation. That is not my intention. They are doing that on their own by leaving us in the dark without our books. The pressure needs to be put on CBCS to do something immediately, and provide us with a proper time frame as to when this will take place. Not sarcastic responses from the President (re: Page 39 - Post 975).
Post 987 IP   flag post
Collector sugarman private msg quote post Address this user
Quote:
Originally Posted by agamoto
Universal Distribution? Is this the same company? https://bleedingcool.com/comics/decades-of-stolen-comics-claims-denied-by-canadas-universal-distribution/#comments-section


nice. so CBCS has signed up to do business with potentially questionable characters. wow.
this story doesn't get any better.
Post 988 IP   flag post
Collector KatKomics private msg quote post Address this user
Yeah..but that's theft from the actual comic producer - not people who have invoices, grades and tracking. That type of theft they are accused of is just run of the mill Quebec stuff.

In the early 2000s a program was being distributed from Quebec that you could load onto your sales computer. At the end of the day when you went to run your tapes it would prompt you a bunch of things like - how much $$ do you want to claim today? It was smart enough that if you said XX$$ it would say wait a seconf you had XXX$ in credit card (traceable) sales - you need to claim at least this $XX much. - again all normal Quebec stuff

Needless to say Revenue Canada figured it out and nailed lots of people!!
Post 989 IP   flag post
Collector xkonk private msg quote post Address this user
There's also no follow-up on the story as best I can tell, so it doesn't seem like there were any lawsuits or arrests that came out of it.
Post 990 IP   flag post
Moderator Jesse_O private msg quote post Address this user
Quote:
Originally Posted by xkonk
There's also no follow-up on the story as best I can tell, so it doesn't seem like there were any lawsuits or arrests that came out of it.


Typical. Bleeding Cool is sensational "journalism" for pop culture fans. A topic will get a clickbait title and a story with little to no redeeming value. They will never run a story that sheds bad light on CGC. They never did run the story on Desert Winds for the forum member here. Yet they jump at every chance to slam CBCS. They have never updated or retracted a story about CBCS either. They accuse or imply and just let it be. I don't trust them to tell me what they ate for breakfast.
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Collector kon_jelly private msg quote post Address this user
@Jesse_O is 100% correct here - Bleeding Cool is not a place I would put much trust in (although they can be fun to read for rumor-type things every now and then).


On a completely different note, does anyone have an idea of how long it takes for a package to be delivered to CBCS to be checked in and marked as such on the account? I've got my first submission to CBCS in now, and it was delivered last week, so I'm curious what the typical timeline is.
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COLLECTOR dielinfinite private msg quote post Address this user
@kon_jelly It’s usually a few days
Post 993 IP   flag post
Collector Andr00 private msg quote post Address this user
Quote:
Originally Posted by Darryl_H
Guys Steve Paulus is in charge of CBCS Canada and will be the guy you guys need to speak with.

If you need answers please reach out to Steve Paulus at spaulus@cbcscomics.com.

If you are not getting replies in a timely manner, then please let me know. That said if you emailed him today with it being a Friday please allow him time to respond and the weekend might delay this.


It's been a week since I emailed him for an update on my order. Pretty disappointed for my first experience with this company.
They've been gone since the beginning of February.
Post 994 IP   flag post
Collector Edge328 private msg quote post Address this user
I'm going to be extremely hesitant to ever send in books through Oavkville with the way this is being handled. The fact that we haven't heard a word from Paulus through all of this is the worst part.

I feel if I sent something in and had an issue, I'd never hear back from him.
Post 995 IP   flag post
Collector kon_jelly private msg quote post Address this user
Quote:
Originally Posted by dielinfinite
@kon_jelly It’s usually a few days


Spot on - just got the email that they've been received and are now in processing. Thanks! 😊
Post 996 IP   flag post
Collector JustACollector private msg quote post Address this user
I posted on this thread some pages back that I hadn't gotten a comic book that I'd sent in last September. Well, I'm happy to say it finally came in. I know a lot of other comics that needed pressing were delayed that long or longer, so if you're one of the ones still waiting from last year, hopefully they'll be in soon. I was excited so I posted a new thread to share a pic too lol
Post 997 IP   flag post
Collector sugarman private msg quote post Address this user
Quote:
Originally Posted by SauceDog
Why has CBCS opted to delegate ALL of its Canadian responsibilities to someone who doesn't even live in the country and has to cross the border just come into the office, all the while not having any other staff? The facility IS OPEN, but it is due to the fact CBCS has zero employees in the country that causes it to remain inactive. Universal Distribution, your Canadian partners, has been working out of the shared facility you both use for over a month now. I've only ever been told that it was the government preventing you guys from re-opening, but in light of your partners being operational it sounds like CBCS is trying to hide the fact this is due to inadequate staffing.



the border is "closed" to NON-ESSENTIAL travel.

it's actually OPEN if you have business to conduct. you fill out a form, go through commercial at the border, and you can cross.

so, i have no idea what is going on here unless someone has covid and is under quarantine or in hospital.
Post 998 IP   flag post
Collector Edge328 private msg quote post Address this user
Even with essential travel, I believe that the 14 day isolation period would still apply every time he goes over the border.
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