Customer Service Email Response7630
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 Collector
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MarcJ private msg quote post Address this user | |
| I just wanted to verify: I sent an email to customer service concerning some orders with the subject being "Issue With Open Orders". I got what appears to be an automated response talking about the current TAT and so forth. I just want to know that my email will actually get read by a CS rep because my question submitted in the email has nothing to do with the TAT but instead about two orders packaged together but only one of them was "received" and paid, the other is still "submitted" and not paid. |
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| Post 1 • IP flag post | ||
 I had no way of knowing that 9.8 graded copies signed by Adam Hughes weren't what you were looking for.
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drchaos private msg quote post Address this user | |
| I would suggest calling. They do respond to voice mail if you do not get a person. | ||
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 Collector
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KYoung_1974 private msg quote post Address this user | |
| Also, as posted on another thread,CS is focusing on billing and shipping issues. I would suggest that you send it again with maybe "billing issue" as the subject line. That might get it flagged to get a proper response. | ||
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Collector
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MarcJ private msg quote post Address this user | |
Quote:Originally Posted by drchaos Yeah, I did that first and left a message. |
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 Moderator
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Jesse_O private msg quote post Address this user | |
| @MarcJ I don't know when you emailed or called, but if it was not this week, you might want to try both again. Customer Service has a new person on board, Kendra, and I've been hearing good things about her. Having said that, I am sure she is still playing catch up. I've always heard that it takes about a month for someone to transition to a new job. I know it may be of little consolation to you right now, but things will be getting better shortly. | ||
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Collector
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MarcJ private msg quote post Address this user | |
Quote:Originally Posted by Jesse_O Thanks for the update Jesse. I just emailed today but was thrown back by the auto-response. I'll give it a week. |
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 Collector
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Darryl_H private msg quote post Address this user | |
| Invoice number? | ||
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Collector
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MarcJ private msg quote post Address this user | |
Quote:Originally Posted by Darryl_H Sorry Darryl, I didn't see this until today. I shipped both 18-353DF55 and 18-34A948F in the same box with paperwork for both invoices and my AW sheet. 18-353DF55 was marked as received and the payment processed, however 18-34A948F is still sitting in "submitted" status. Additionally, as part of the phone call and email I would like the following invoices removed as they were submitted but I later made changes and had to resubmit under new invoices: 18-34A8F29 and 18-109BC84 Invoice 18-1488463 is stuck in "billing" status even though I've received the books back already due to credit that was issued because one of the books in the order couldn't be graded at this time due to it being slightly too tall for the holder. |
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Collector
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Darryl_H private msg quote post Address this user | |
| @MarcJ did you get a hold of someone in customer service? If not message me the email on the account. Thanks | ||
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Collector
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MarcJ private msg quote post Address this user | |
Quote:Originally Posted by Darryl_H PM Sent |
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