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The Dallas move, Status updates, questions and concerns6722

Moderator Jesse_O private msg quote post Address this user
I thought I'd share what Steve Borock posted as a reply to a comment on the CBCS Comic Collectors Club facebook page earlier today.

Quote:
Originally Posted by Steve Borock
We at CBCS agree with much of what you are all saying and we are hearing this from many new as well as repeat customers. We first want to start by apologizing for the delay. We want any and all comics to get in and out as quickly as possible. It does us no good to keep comics any longer then we have to, especially when you are paying for a faster turnaround. We apologize for the delay and are doing all we can to get back on track to get books turned around in the manner that you expect. We were surprisingly stunned with the positive response of orders we received during the transition period to Dallas. Along with the growing number of shows and submissions from them. The comic hobby is strong and we appreciate people submitting to CBCS.

We (Beckett and CBCS) prides ourselves on customer service and the highest quality grading in the industry which makes comments, customer reviews, and posts like this tough for us. We know that getting your comics back in the time you wanted/expected was the ideal situation and we are truly sorry we could not make that happen. We have our crew working seven days a week right now to get books invoiced, graded, and shipped so we can get back to the service you and others require. To be very honest, we expected the move and transition to go much faster than it did or has. To move an entire staff along with such sensitive/valuable collectibles, it simply was more than we expected or planned for. Right now, We can only say that we are truly sorry and will make sure this is corrected for all CBCS customers.

Any questions or concerns can be addressed by emailing Greg Miller at: gmiller@cbcscomics.com
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Collector ThorneArt private msg quote post Address this user
Thanks for posting that Jesse,

This is all I was looking for, some acknowledgement that CBCS was overwhelmed and falling behind, even more so than was expected from the move.

Please stop giving me a vague cookie cutter response (Even though a lot of cut n paste is needed when so many are crying about their books) at least change the wording, take some ownership and so responsibility. I don't like that I am on week 18 of a 12 week TAT, but if I had gotten this kind of message, I would have felt a lot better.

[soapbox]
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Collector Gabriel85301 private msg quote post Address this user
I am hitting week 17.. no press, just regular submission with payment submitted with submission.

eh..

Now I am regretting signing up for another year.

I hope I get some type of courtesy letter or response with my submission about the delay for being patient and the delay.. shoot when I am making a pizza and the pizza is late coming out of the oven, I do my best to keep that customer happy by offering some small compensation for the delay. I'm not CBCS and I'm now trying to figure out the business model they got set up.

my $58 points are now $27 and I hear "mess up in the system" and "soon" so much.

Thank you for the post Jesse, I would hope to get this letter personalized sent to me when I receive my submission back, but I'm just a no name joe schmoe so I'm not even worth the time and respect for that to them.

#soon
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Collector Gabriel85301 private msg quote post Address this user
btw I am not out to offend anyone I'm just clueless right now. I've never b'd about cbcs before, maybe I'm having a bad day and that is is still not an excuse, so I apologize if I made my reply sound as if I was b'ing and confrontational cause I'm not being like that, I just felt left in the dark but that post Jesse put up clarifies it up.

Thank you.
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COLLECTOR kaptainmyke private msg quote post Address this user
I sent an email to Greg Miller 5 days ago and he responded to my questions and concerns today. Give it time, they will respond eventually.
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COLLECTOR shrewbeer private msg quote post Address this user
Quote:
Originally Posted by Jesse_O
I thought I'd share what Steve Borock posted as a reply to a comment on the CBCS Comic Collectors Club facebook page earlier today.


Post 225 on page 9, 5 days ago.

Apparently SB knows how to use the copy and paste buttons although the offer of compensation seems to be missing from the latest paste


Quote:
Originally Posted by shrewbeer
Steve just posted something positive in the CGC-CBCS collectors club on facebook. It seems those of you with very late 2 day moderns and fast passed books will be compensated 👍🏻




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