Book went missing?16343
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 Collector
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Matusa96 private msg quote post Address this user | |
| So I submitted an order for CBCS grading with a Star Wars #1 in it. It was logged in their system as recieved. The order was in processing with it, but now the order does not show the book on their website anymore and I have a Balance of 75$ (the grading charges) back to me. What happened to my book? So I called CBCS today, and explained my situation. The person on the phone responded “So what you need to do is send an email to customerservice@cbcscomics.com”. I figured I would reach out on these forums, as I had emailed over the weekend but did not hear back today. | ||
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 I'd like to say I still turned out alright, but that would be a lie.
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flanders private msg quote post Address this user | |
| I hope it gets resolved. You may want to post the order # also so they can look into it. | ||
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 Suck it up, buttercup!!
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KatKomics private msg quote post Address this user | |
| try DM to @sborock if you click on this blue above it will take you to his profile and you can send a message from there |
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Collector
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Matusa96 private msg quote post Address this user | |
| @katkomics Thanks I will reach out to them now. | ||
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 COLLECTOR
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dielinfinite private msg quote post Address this user | |
| My guess is that it was rejected for some reason, like too much overhang or something, and could not be safely encapsulated | ||
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Collector
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Matusa96 private msg quote post Address this user | |
| @dielinfinite I suppose that's possible, although there was nothing about the book that would make me think that. Also, is it their practice to not provide any notification? | ||
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Suck it up, buttercup!!
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KatKomics private msg quote post Address this user | |
Quote:Originally Posted by Matusa96 weeeelllllll......alot of notifications have kind of fallen off the table since "the virus of an unspecified origin" caused a flood of submissions and super long turn around times...... |
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Collector
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Matusa96 private msg quote post Address this user | |
Quote:Originally Posted by KatKomics Once again, I suppose this is all possible. It is just a little unnerving for me as I have not submitted books before, and then this happens and so far I am pretty much in the dark as to what is going on. |
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I'd like to say I still turned out alright, but that would be a lie.
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flanders private msg quote post Address this user | |
| Click on the order and then the invoice to download a new copy. Maybe your invoice says [reject] next to the star wars #1. See this thread and scroll up to post 985 if you need instructions. https://forum.cbcscomics.com/topic/15610/page/40/turnaround-60/#995 |
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 I'm a #2.
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BigRedOne1944 private msg quote post Address this user | |
Quote:Originally Posted by KatKomics It is well documented that it has indeed been a common practice of CBCS to not provide much if any notification? Their non-existent customer Service has been their Achilles heel LONGGGGGGG before any virus' or submission increases. That said I still have 3 subs in myself with no movement March April September All have been noted as received, not a peep since, Which is ok I guess, as long as I know they got them in the system somewhere  |
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Collector
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Matusa96 private msg quote post Address this user | |
Quote:Originally Posted by flanders Unfortunately no mention of the Star Wars 1 in my invoice. The evidence of it having been there is apparent (like I said, I have the discrepancy between total and paid of 1 2-day modern book, but no not of that book) |
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 Collector
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50AE_DE private msg quote post Address this user | |
Quote:Originally Posted by Matusa96 Unfortunate it does seems that way. It's been mentioned on numerous threads that communicating is virtually non-existent. |
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 Collector
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Scorpion private msg quote post Address this user | |
| cause CBCS costumer service suck so bad, i thong they there where hiring for that, any word on that??? will get back to you #SOON |
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 I don't want to brag, but cashiers are always checking me out.
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power_struggle55 private msg quote post Address this user | |
| they better not lose my submission. | ||
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Collector
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Matusa96 private msg quote post Address this user | |
| Latest update -- I have now been notified that 3 of the books from my previous order (which are marked as received and paid for on my other order) have been received and are being charged as another invoice. What is going on?! Currently waiting to hear back from Steve Borock as this is just another issue compounding on top of my already missing Star Wars #1... | ||
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Collector
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Matusa96 private msg quote post Address this user | |
| Both problems have been resolved— not sure what happened or how, but I don’t even care as long as my book is not lost… PHEW | ||
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 Masculinity takes a holiday.
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EbayMafia private msg quote post Address this user | |
| Awesome! Now when someone shows up in a day or two with a similar issue, you can be the one to share your experience and talk them down off the ledge. | ||
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