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Collector HammitChris private msg quote post Address this user
I’m not usually one to complain, but I feel like the ball has been dropped on my orders. The first one was received on Dec. 13th, 2017, 2 moderns with pressing and one is a VSP. I still haven’t gotten them and I’m on Week 27 (it says “Received” still online with 25 week processing time). My other order was 2 Modern VSP fast pass (no pressing) and I received them last Saturday, but one of the books didn’t pass authentication. I’m ok with that, but I’m not ok with being charged the grading fees for the book which was never graded or encapsulated. I’ve tried calling customer service all week and can’t get a hold of anyone. I finally got an email reply on the second order saying that they charged me the correct amount, which is incorrect. I should have a $14 credit/refund. Normally I wouldn’t make such a fuss about this, but I mean both of my orders have been screwed up now. I know the move has been a huge undertaking, but your customer service shouldn’t suffer as a result.
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Collector WalkinWillie private msg quote post Address this user
CBCS is at three cons this weekend that are each three day events - Brooklyn, Charlotte and Denver. If you figure a minimum of 3 to 4 employees per con - and they will have time off since they are working weekends - I doubt there will be much going on next week grading-wise or customer service-wise especially with the location transition.

I am a fan of CBCS but they have a lot of challenges right now.
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Moderator Jesse_O private msg quote post Address this user
@WalkinWillie I just wanted to clarify something. Starting late last year (I believe) CBCS stopped sending graders to do cons. The majority of the people at cons are remote CBCS employees (like Tim Bildhauser and Mark Roman) or CBCS AWs and facilitators. Yes, Borock, and a few others, still make occasional appearances, but not like earlier years. They found that sending graders to cons seriously effected TATs. More than what they anticipated. That is the reason why on-site grading has been put on hold this year. So really, CBCS being at three cons this weekend should have little effect on what is going on in Dallas,
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Collector jackblankenship private msg quote post Address this user
I submitted one book for verified signature on April 26th. I paid for 2 day modern: Fast Pass ($50), Signature Verification ($25), Fast Pass Press ($35)and pick up from CBCS headquarters in St Pete ($10 -$5 for handling and $5 for pickup).

I wanted the book done before they moved to Dallas because I’m local to their St Pete location. All in all, with handling and shipping I was in $115 (invoice attached)for a book that doesn’t have half that value, but it’s a favorite of mine and I wanted it slabbed.

I was told that even with 2 day modern fast pass the verification would take 6 days and the fast press another week. I was ok with two weeks turnaround. That was on April 26th. It’s now June 15th. We’re talking over 40 BUSINESS days and almost 7 weeks. The book still says processing. I wrote customer service and was told it still hadn’t been pressed, but if they didn’t get to it before the move, they would ship it to me for no additional cost. “Gee, thanks.” I said I wanted a refund for the two day processing and fast pass. Still no word back.

Am I wrong to be upset or expect a refund?
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CBCS Pressing SteveRicketts private msg quote post Address this user
Jack,

I'll find out what's up with your order asap. Give me a week to get back to you, but rest assured that I'll get an answer for you.

PS. I deleted the picture of your invoice for the sake of security and your confidentiality.
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Collector Gabriel85301 private msg quote post Address this user
One of my orders is entering Week 15, but I'm cool.
I understand the changes going on these last 2 weeks, with the move..


Con season is starting up.

It's about to get bumpy.
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Collector lucaslytle private msg quote post Address this user
I wonder if this is why I have not heard back from CBCS yet at all about the comic they picked up at Comicpalooza 3 weeks ago. (I know is long process to get back graded, but I was originally told 7 to 10 days to contact me that they have it in Florida.
Post 132 IP   flag post
Collector jackblankenship private msg quote post Address this user
Quote:
Originally Posted by SteveRicketts
Jack,

I'll find out what's up with your order asap. Give me a week to get back to you, but rest assured that I'll get an answer for you.

PS. I deleted the picture of your invoice for the sake of security and your confidentiality.


Thanks, Steve. I already got a reply from customer service, which was greatly appreciated. I know the massive move must be terribly difficult, and being local to St. Pete, I was sad to see CBCS moving.

I was just hoping to pick up the last few books I had submitted before the move. No love lost!
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