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CBCS Turnaround 12/15/20175043

Collector Themaxx35 private msg quote post Address this user
Got the shipping email today - not tacking info yet - so that makes just a few days under 15 weeks for my order. Three moderns, witnessed sigs, no pressing. All and all not too much over the original 12 weeks, assuming the shipping happens this week. Hopefully the backlog is worked through before con season really hits in the next month or so.
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Collector ronvaughan private msg quote post Address this user
I have 3 orders submitted 10/22 so 18 weeks and all are in shipping and still no tracking. The received the first shipping email 9 days ago. Their policy states they ship within 5 days but when I called they say they have had a lot of people out with the flu and are behind. Guess it's a specialized job nobody else can handle.
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Collector 99issues private msg quote post Address this user
Just got mine back. Invoice from Nov 1st 2017
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Collector svtchef private msg quote post Address this user
This is ridiculous. Sent 1 book in almost a month ago, paid for 2-day grading, still "processing." Sent an email to the "help" desk to ask about a credit or refund to my account for the extreme delay; because it's a verified signature book, they said it adds 7-10 days(?), and is scheduled to be sent back on the 28th. For the price and expectation of service, I am sorely disappointed.
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Collector BabaLament private msg quote post Address this user
My books moved to labels! March fifth is twelve weeks, so it’s possible they may ship IAW estimated TAT. I refuse to reach for false hope; but it’s so shiny...maybe if I lean just a little bit more...
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Collector esaravo private msg quote post Address this user
The 15 bronze and copper age books that I submitted to CBCS in November at RICC shipped today! Good thing I sent another order in this week.
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Collector RareComics private msg quote post Address this user
Just received on March 2 the ten MODERNS I submitted Oct 31. Happy with the grades, and the books look absolutely stunning in their cases. Maybe the nicest looking cased comics I have ever seen. Thanks, Steve and crew!
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Collector renton44 private msg quote post Address this user
I have been in 'labels' for three weeks. Did they run out of yellow paper or something?
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Collector Orangestang private msg quote post Address this user
I was in labels for 3-4 too. Once that was done QA
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Collector renton44 private msg quote post Address this user
That makes me feel a bit better. All my other submissions went through Labels in like a week, so so this one taking so long isn't at all what I expected. But good to know that its more the rule than the exception.
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Collector Jeremy_K private msg quote post Address this user
Anyone have their comics submitted at Great Lakes show up yet? I had one getting reholdered on the company's dime and thats already showing grading (:beer but the rest haven't popped up yet.
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CBCS Pressing SteveRicketts private msg quote post Address this user
Quote:
Originally Posted by SteveRicketts
They are still entering orders from shows 3 weekends back. They're just not caught up with your show yet. All books from conventions are in our vault waiting to be processed.
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Collector xkonk private msg quote post Address this user
Quote:
Originally Posted by xkonk
Got the email that my books are shipping (but not the tracking info). For one expanded and a few modern, I'm at 16 1/2 weeks, so maybe 18 by the time they're actually in my hands.


And now I have the shipping confirmation, a week later. I should have them Thursday assuming they don't get held up in the storm.
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Collector Tommy49 private msg quote post Address this user
In QC!
Hopefully back by the beginning of next week!
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CBCS Pressing SteveRicketts private msg quote post Address this user
Not for nothing, guys, but I don't think it's a good idea to post screenshots of your invoice numbers, home addresses, or any other personal information.
Think about what you're posting before you click the Reply button.
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Collector robertofredrico private msg quote post Address this user
Quote:
Originally Posted by SteveRicketts
Quote:
Originally Posted by SteveRicketts
They are still entering orders from shows 3 weekends back. They're just not caught up with your show yet. All books from conventions are in our vault waiting to be processed.



The latest update says that they're entering orders from shows in November.
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CBCS Pressing SteveRicketts private msg quote post Address this user
The latest update is a few months old.
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Collector poka private msg quote post Address this user
Quote:
Originally Posted by SteveRicketts
The latest update is a few months old.


Yep - any plans for a new update? Assume in the lieu of no update that the TATs remain the same
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CBCS Pressing SteveRicketts private msg quote post Address this user
I think turnaround has improved a great deal since that update. I don't know when it will be updated again.
Post 194 IP   flag post
Collector Tommy49 private msg quote post Address this user
Quote:
Originally Posted by SteveRicketts
Not for nothing, guys, but I don't think it's a good idea to post screenshots of your invoice numbers, home addresses, or any other personal information.
Think about what you're posting before you click the Reply button.

Oops!
Fixed the personal info thing.
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Collector Nino_013 private msg quote post Address this user
Question. These 15-18 week TATs, are they all just regular? Or are fast tracked subs taking just as long?
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Collector bodmer71 private msg quote post Address this user
@Jeremy_K I submitted at Great Lakes, and my submission hasn't showed up yet.
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Collector teacha777 private msg quote post Address this user
My pressed comics are in grading that were received on 10/5. Should get them by the end of the month
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Collector teacha777 private msg quote post Address this user
Quote:
Originally Posted by Nino_013
Question. These 15-18 week TATs, are they all just regular? Or are fast tracked subs taking just as long?


I have a fast track that was received on 2/15 and is in grading....I asked for pressing not sure if CBCS did it or 3rd party or done at all lol. This particular comic was submitted through trinity though.
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Collector BabaLament private msg quote post Address this user
I called customer service for an unrelated issue yesterday...but since I had them on the phone, I figured I'd ask about my order. Looks like labels are done & they're headed to QC. I may actually ship IAW the estimated TAT of 12 weeks! I still refuse to reach for that shiny ball of false hope, but my hand is starting to twitch something fierce.
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Collector RyanHicks private msg quote post Address this user
Quote:
Originally Posted by svtchef
This is ridiculous. Sent 1 book in almost a month ago, paid for 2-day grading, still "processing." Sent an email to the "help" desk to ask about a credit or refund to my account for the extreme delay; because it's a verified signature book, they said it adds 7-10 days(?), and is scheduled to be sent back on the 28th. For the price and expectation of service, I am sorely disappointed.


I can't speak to the month delay but i can speak to the verified signature...yes it adds at least an extra week since the book has to be sent out to CSA to be verified and they also have TAT and backlogs that fluctuate.
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Collector dhansen801 private msg quote post Address this user
I sent in two books for Pressing, Verified Signature and Grading. The order was received on Sep 28, 2017 and still no change from "Processing" status. Should I be concerned or is this typical turnaround for CBCS?
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Collector bige31 private msg quote post Address this user
@dhansen801 is that afternoon you checked the invoice?
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COLLECTOR dielinfinite private msg quote post Address this user
Quote:
Originally Posted by dhansen801
I sent in two books for Pressing, Verified Signature and Grading. The order was received on Sep 28, 2017 and still no change from "Processing" status. Should I be concerned or is this typical turnaround for CBCS?

“Processing” just means that CBCS is in possession of the book. If you click on the order itself you’ll see the books separated by tier and a small orange rectangle next to it that shows where it is in the process. Most of the time it is with CBCS is spent in the “Received” state and all the rest of the steps happen over the course of a few weeks at the end.

And no, there is nothing really atypical about the turnaround time you’re experiencing. Pressing adds a significant amount of time to the turnaround, even doubling it in some cases.

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Collector bige31 private msg quote post Address this user
Quote:
Originally Posted by dielinfinite
Quote:
Originally Posted by dhansen801
I sent in two books for Pressing, Verified Signature and Grading. The order was received on Sep 28, 2017 and still no change from "Processing" status. Should I be concerned or is this typical turnaround for CBCS?

“Processing” just means that CBCS is in possession of the book. If you click on the order itself you’ll see the books separated by tier and a small orange rectangle next to it that shows where it is in the process. Most of the time it is with CBCS is spent in the “Received” state and all the rest of the steps happen over the course of a few weeks at the end.

And no, there is nothing really atypical about the turnaround time you’re experiencing. Pressing adds a significant amount of time to the turnaround, even doubling it in some cases.



What he said lol.
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