CBCS Turnaround 10/11/20174566
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Kaleljll private msg quote post Address this user | |
Quote:Originally Posted by drmustang68 @drmustang68, you have to click on your order # and then you will see the stage it's in. |
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| Post 126 • IP flag post | ||
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Deadpoolica private msg quote post Address this user | |
Quote:Originally Posted by Kaleljll Glad U & others have pointed that out. Got the grading email a couple weeks ago, clicked on invoice & I'm in Labels now....4 books no press signature series from con on 8/11 |
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| Post 127 • IP flag post | ||
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cjbehr948 private msg quote post Address this user | |
Quote:Originally Posted by KingNampa Mine went into grading today. So 3 weeks from Received to Grading for 4 Two Day Moderns w/VSP. No response to the email I sent, but I'll take the grading as a good sign. |
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Jesse_O private msg quote post Address this user | |
| From CBCS's Facebook page - 11-15-2017 Quote: Originally Posted by CBCS |
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| Post 129 • IP flag post | ||
 I live in RI and Rhode Islanders eat chili with beans.
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esaravo private msg quote post Address this user | |
| @Jesse_O - Last weekend I was told by a CBCS representative that they had recently hired three people to help with their turnaround times. He wouldn’t say what positions were filled, but hopefully things will improve soon. | ||
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Jesse_O private msg quote post Address this user | |
| @esaravo Thanks for the update!! | ||
| Post 131 • IP flag post | ||
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BabaLament private msg quote post Address this user | |
| I submitted a large (for me) order around ALVCC August 10th. I've called several times b/c of the hurricanes (I got hit by Harvey, they got hit by Irma) for updates & the staff has been great an answering my questions. Still, my dashboard has never changed from "processing". The original estimate was twelve weeks, today is the middle of week fourteen, so they aren't *that* far behind schedule. Still, if its going to take 3+ months to get books done, I'm probably going to hold of on getting things graded until the backlog is worked down some. | ||
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Jesse_O private msg quote post Address this user | |
| @BabaLament Your dashboard will ALWAYS read "processing". From the posted FAQ thread. Quote: Originally Posted by FAQ thread |
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| Post 133 • IP flag post | ||
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BabaLament private msg quote post Address this user | |
| Yeah, I read that. I click the invoice number, and once the invoice is pulled up the little box in there is orange & reads "Processing"; which is weird b/c when I had someone on the phone two weeks ago I was told my books were in labeling. Anyhow, as noted above, its been fourteen weeks; so they're just about due for another "ETA" phone call. | ||
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Jesse_O private msg quote post Address this user | |
Quote:Originally Posted by BabaLament Cool!!! When you said that your dashboard hasn't changed, I just wanted to make sure that you were checking the right spot! |
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| Post 135 • IP flag post | ||
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dielinfinite private msg quote post Address this user | |
Quote:Originally Posted by BabaLament Just to be clear, there are 2 orange boxes. One is for the entire order and that one will read “Processing” until the order has been complete and shipped. Each individual tier within an invoice will have it’s own status and that is where you’ll see the more detailed staus updates.  Second. There is a known issue with the site. i don’t know if it’s been addressed yet but the website would not always update the status to match the book’s actual place in production. At one point, I received the books in the mail and the website still showed the books in “grading.” |
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| Post 136 • IP flag post | ||
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BabaLament private msg quote post Address this user | |
Yeah; I got that. As noted, my 2-day is "shipping", but won't actually ship until the rest of the goodies are done. The remainder are in "Grading", but according to Customer Service they were in labeling & ready for slab...so confused. So I'll be using my finest Oliver voice when I call for an update, "Excuse me sir, may I have my books?" |
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| Post 137 • IP flag post | ||
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_satan private msg quote post Address this user | |
Quote:Originally Posted by dielinfinite my first submission to cbcs I received my books before they were even put into the system |
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| Post 138 • IP flag post | ||
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farseer private msg quote post Address this user | |
| My dashboard shows grading but my invoice shows labels so hopefully they will be shipping soon | ||
| Post 139 • IP flag post | ||
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cbj102 private msg quote post Address this user | |
| OK so my books (Aug 4th) went from processing to grading to labeling when I look at the pdf. So my question is what's the next phase and when/how do I find out that they shipped? |
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| Post 140 • IP flag post | ||
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KingNampa private msg quote post Address this user | |
| @cbj102 next step is "praying" | ||
| Post 141 • IP flag post | ||
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Artu private msg quote post Address this user | |
| To be more accurate CBCS should replace the current processing phases to: shock , denial, bargaining, guilt, anger, depression, and hope. I feel more close to these feelings for the last submission I had. | ||
| Post 142 • IP flag post | ||
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John1122 private msg quote post Address this user | |
| I see a lot of excuses over several months, but no real improvement in service. Thus I am unlikely to deal with CBCS again in the future when I can get a much faster TaT with the competition. Sorry to get to this point, but if I was constantly late with everything in my business, I'd lose customers too. | ||
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KiloGraham private msg quote post Address this user | |
| Can I get an update on the status of my books? The invoice # I was given by Trinity is 17-27D6E30. Three books, no pressing. These were submitted from SDCC, so they’re almost 16 weeks out now. Really not impressed with these TATs... | ||
| Post 144 • IP flag post | ||
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RareComics private msg quote post Address this user | |
| My latest order has been in billing for about two weeks now. It shows zero dollar balance, so apparently no problem. Simple moderns, no vsp etc. Does this seem normal? | ||
| Post 145 • IP flag post | ||
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userX745 private msg quote post Address this user | |
| I'm still waiting on a few books submitted at SDCC. I did get a few books back from Trinity (Matt S.) that was from SDCC, so I have to be a little more patient for the books I submitted. | ||
| Post 146 • IP flag post | ||
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zosocane private msg quote post Address this user | |
| I'm coming up on 4 full months for one expanded submission + one reholder .... They are a month behind because the receipt says 12 weeks (i.e., 3 months) TAT. | ||
| Post 147 • IP flag post | ||
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shiftins6 private msg quote post Address this user | |
| 3 comics with the raw grade service were supposed to be done within 4 weeks. We are now at 7 and I haven't seen the status change. Only reason I went with this service was because it was supposed to be a 1 month TAT. The song is right. Everybody plays the fool...... sometimes. | ||
| Post 148 • IP flag post | ||
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J_Walker private msg quote post Address this user | |
| This is an extreme backlog for an extreme length of time. Definitely smells like something else is up. | ||
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ComicHaulics private msg quote post Address this user | |
| How many users are stuck in labels? Are all of our books just stacked up waiting to be encapsulated? First impressions mean a lot, and so far, I have not been impressed.. | ||
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canadianspiderman private msg quote post Address this user | |
| Who knows man. Mine say "labels", last Friday I was talking to a fellow who said mine were being heat sealed/encapsulated/QC that day and may actually be shipped that evening, and if not Monday at the latest. Called today and was told they're in the 'production' line and they're currently about 4 weeks behind schedule and said he couldn't tell me where my books were. I understand the issues they've had and I'm an extremely patient person, but ..... c'mon CBCS - figure it out. | ||
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Artu private msg quote post Address this user | |
| God created the world in 7 days, then he entered the "Labels" phase. | ||
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Kaleljll private msg quote post Address this user | |
| I just spoke to John in customer service. What a nice guy. He is sick and still working to help us. All 26 books other than two I'm having pressed are finally in grading. I may have them back before Christmas!! Thanks again John for your help. We gotta try to give these guys a break. A lot has happened this year and they are really trying to catch up. I would rather have my books done right and not just fast. |
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| Post 153 • IP flag post | ||
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ComicHaulics private msg quote post Address this user | |
Quote:Originally Posted by Kaleljll If they just entered grading, I highly doubt you will get them before Christmas  |
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Kaleljll private msg quote post Address this user | |
Quote:Originally Posted by ComicHaulics I'm just trying to stay positive. This time of year is stressful enough as it is. |
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