CBCS Turnaround 5/23/16374
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shiftins6 private msg quote post Address this user | |
| Books received on April 12. Status has remained the same. | ||
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 Please continue to ignore anything I post.
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southerncross private msg quote post Address this user | |
| sub my books. april 7 at Emarald city con. Today June the 2nd they arrived. Take away the con days. and allvthe other cons CBCS were at. then take off the weekends and the holidays. Thats good. CGC would take 9 months to grade books from Australia. Nine months.Through a charter dealer.So im ok with the time it took. 2 months better then 9 |
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 Collector
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John1122 private msg quote post Address this user | |
Quote:Originally Posted by southerncross I must say, I'm displeased with hearing this, not by you of course, but with CBCS. I submitted my books at Greenville on April 1st and haven't received mine yet. |
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 Collector
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qube private msg quote post Address this user | |
| Hearing the early April subs saying they still don't have theirs is disappointing. My dashboard shows my books received April 19, but when I called, they said that they didn't receive them until April 25. Add in the fact that they had one of my books incorrectly assigned an art label (which they verified I submitted correctly), and I'm not quite 100% satisfied at this point either. I was on the fence about switching from CGC, and the advertising of all tiers on time is what tipped the scales in CBCS's favor for my most recent submission. I am very happy with the customer service and community though, so I'll be sticking with CBCS, especially in light of the current CGC holder debacle. Just sharing my experience so far in case anyone else is thinking about switching or wondering about current turn around times based on submissions by date  |
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 Collector
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nadabig private msg quote post Address this user | |
Quote:Originally Posted by qube I'm not sure what to think either. Mine were due yesterday. I was told that at the latest I should see them on 6/7-6/9, and that's if they weren't caught up by now. Since that, the turnaround has gone from a 3-6 business day delay to 6-8. So who knows when I'll see them. |
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 Collector
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asteroidcomix private msg quote post Address this user | |
| Fast pass 2 day modern: received 5/31 and still in "received" today. | ||
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Collector
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shiftins6 private msg quote post Address this user | |
| Have we now become too busy bailing out CGC customers with lousy plastic and damaged books? | ||
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Collector
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nadabig private msg quote post Address this user | |
Quote:Originally Posted by shiftins6 That and they likely have succeeded in getting other folks to lose complete faith in normal processing turnarounds and everyone is requesting expedited services. |
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Collector
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asteroidcomix private msg quote post Address this user | |
| Fast pass 2 day modern (1 business day TAT): received 5/31 and still in "received" today. | ||
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 Collector
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CGC1 private msg quote post Address this user | |
| Waiting for my order marked 4/12 upon calling they state not received until 4/20? Due last week.... They have had my payment for at least a month! If you want new and repeat business you simply cannot allow this to happen, especially when you don't send an update to your customer that it will take another week or more... Instead you are relying on social media to take care of your errors. Tighten things up.... Thx! |
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Collector
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nadabig private msg quote post Address this user | |
| Kind of hard to not agree with that somewhat. But the s/n...seriously? |
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 Collector
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Ebandy private msg quote post Address this user | |
| I never received even a email stating the received my books . Had to call customer service. Like most collector the books I submitted are my babies lol . Would be nice to know when I will get them back . A definite answer instead of " maybe July " would be great . | ||
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Collector
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CGC1 private msg quote post Address this user | |
| Yes, Those are the steps a winning company takes to gather new and retain current customers. In other words, what can we do better at CBCS to gain the respect of the industry and comic collector community to be the go to company. Showing up at various shows is important but maybe more important is how you treat that found customer cliental.... Keeping the customer waiting past the promised due date and trying to draw in more business on a "holder" debate is questionable at best. A welcoming customer service department and perhaps monthly specials would be more in order! To be the best you need to never forget how you got there It's primarily the CUSTOMER and their experience that translates to a positive or negative "word of mouth!" |
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Collector
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Ebandy private msg quote post Address this user | |
| One thing I got to say is customer service has been great . | ||
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Collector
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nadabig private msg quote post Address this user | |
| I suppose one of two things has to happen. CBCS has to get working on turnarounds and have faith that they don't have to make efforts to snag CGC customers. All they have to do is fulfill promises and the rest will come. The CGC has to address their holders. This has had to be an enormous blow to them as they now have a chink in their armor and to account for it there will be a great deal of double-work. The one that irons theirs out first will make the first big step in gaining market share. |
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Collector
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CGC1 private msg quote post Address this user | |
| This is beyond "holders". I've made my point. I guess enjoy your CBCS.... I'm obliviously not impressed with what and how they run their business! Enough wasted energy here.... OUT! |
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 Collector
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Stelbert_Stylton private msg quote post Address this user | |
Quote:Originally Posted by CGC1 You've made your point alright, if your point was to have us think you're a whiny crybaby. |
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Collector
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nadabig private msg quote post Address this user | |
| I don't care if CGC runs on time, as their times are just about the same as CBCS. Hopefully anyway, as I truly don't know how long my books are running behind. But it doesn't matter if CGC is faster if their process will compromise my books. I guess if you want someone to understand something other than that, maybe the problem is you. I just want a quality on-time processor for grading. Is that so much to ask? |
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Collector
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CGC1 private msg quote post Address this user | |
| Wow.... When I get rotten customer service and the person that answers the phone says hey your order has been delayed it was posted several days ago on Facebook and then I have to search for any mention of it. I simply believe in order to be a great company, own up to it directly with contacting your valuable clientele and letting them know "it's gonna be late". These are valid concerns. You yourself apparently have no people skills. You would rather hide behind your comments calling others crybabies .... I am stepping forward and stating the facts. Shame on you Stelbert. |
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Collector
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Stelbert_Stylton private msg quote post Address this user | |
Quote:Originally Posted by CGC1 How am I hiding? My name is Stu Cathell, I live in Plainfield, CT. You can meet me every Saturday at Wonderland Comics in Putnam, CT. C'mon down, keyboard warrior! Quote: Originally Posted by CGC1 I too stated facts. |
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Collector
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CGC1 private msg quote post Address this user | |
| Ok, people facts only here .... I don't care to talk any more about these grading companies.... Complaining yea some... Feedback, definitely ---- absolutely & positively no whining!! I think all I all every grading company could make them selves Better... (CGC,CBCS,PGX, Beckett,PSA, SGC, NGC..... Etc... Thanks for your attention. Enjoy our hobby! | ||
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Collector
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CGC1 private msg quote post Address this user | |
| Ok enough Stu. This is not about whining and I'm definitely not a crybaby here. I am just giving my apparent 2X rotten service feedback and how I really feel that CBCS could be better as the "new kid on the block". If we agree to disagree then so-be-it. Let's just enjoy our hobby! Happy Collecting. | ||
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Collector
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Stelbert_Stylton private msg quote post Address this user | |
| What happened to your FDQ exit? | ||
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 Collector
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roarzola private msg quote post Address this user | |
Quote:Originally Posted by CGC1 I think there is always room for improvement but there must also be realistic expectations. If you submitted 30 day Modern, you did see the ** next to it? CBCS could improve in their updates and maybe even implement some way to send emails to their customers when behind. That is for them to decide. I am sure they value your feedback but they are the ones to make the decisions and as a consumer decide if their current policies and business practices are right for you. Currently, with the whole "holder" issue at CGC, I have made the decision not to deal with them at this time. If they come out with a new holder that is absolutely the best all around, maybe they will get all of my business then. Until then, I would rather wait a few extra days then get my books damaged. By the way, I would like to see you create a sig over on the CGC board "CBCS1" and see if they treat you better. If you do, let me know how it works out. |
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Collector
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asteroidcomix private msg quote post Address this user | |
| Fast pass 2 day modern (1 business day TAT): received 5/31, moved to "grading" on 6/7. With the Friday con, we're at 5 business days and counting. | ||
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 Collector
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Joshua373 private msg quote post Address this user | |
Quote:Originally Posted by asteroidcomix I submitted my first book back at a con on April 23rd. It has been "processing" since 5/4/16. What are the different stages? Should I expect to see "grading" next? I was hoping processing was grading. |
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Collector
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Ebandy private msg quote post Address this user | |
Quote:Originally Posted by Joshua373I submitted mine same day at the Knoxville con. Last thing I heard was maybe July before I get them back |
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 Collector
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DrunkWooky private msg quote post Address this user | |
| Is there a problem with email notification of shipment? Last month I found out my books were arriving because of a FedEx text. I have another batch of 8 books headed back right now and I'm just wondering if CBCS will be working on putting shipment tracking numbers on the dashboard. Otherwise, really happy with the service. Thanks for all you do! |
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Collector
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Joshua373 private msg quote post Address this user | |
Quote:Originally Posted by Ebandy That's the con I was at. Thanks for the update. It's taking longer than i had expected. I am planning on submitting more comics at heroes con but the wait time is making question if it's worth it. |
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Collector
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roarzola private msg quote post Address this user | |
| wow, so when does convention season end? | ||
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